Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Not happy after spending all this money..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had this fridge for only 10 day and so far I had cooling issues with it. It randomly stops working and what's frustrating about it the display that show the temperature is incorrect.. I call Samsung and was told to unplug for 5 minutes to reset the fridge, once I plug it back in the display show 63 for the fridge and 41 for the freezer.. (I set it at 36 and -1).. So far I lost $75 on food in 1 week...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Robbob, I understand you are experiencing cooling issues with your Samsung Refrigerator and know this is quite alarming. I would like to offer some helpful information just to ensure proper function. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 114356322. We thank you for being a part of our Samsung family. ^Brad
NO FRIDGE - WILL NOT COME BACK FOR 4 DAYS.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never called. Said they came by and they left without calling. Never seemed to knock on the door and I dont have a fridge and all my food is spoiling. The installers here said the fridge was on its way so not to worry they are coming today. I called and they are not coming until this weekend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Joshua
Received a damaged product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy bad service, they delivered my new fridge with a dent and put a paper to hide it , when i went to complain to the store they said they couldn’t do anything but refund me 99 dls for the delivery, ive been best buy member but definitely canceling, i don’t recommend paying for a membership if treated like this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Lowe's Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day.
^Joshua
Black stainless starts coming off within 3 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black stainless steel starts coming off after only three months....
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand you want to keep your fridge pristine, AlanT. We are here to help.
Please refer to page 48 of the fridge's manual under "Cleaning the interior and exterior":
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650816, to help our team pull up your information when you message us.
Have a great day.
-John
Samsun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ver disappointed in the size very small Not large enough to even put a pop right wish I could return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Jrfh. Let me help you on organizing your shelves.
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. You probably don't think about it that much, but where you place food in the fridge can affect how long the food lasts. Please see these links for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US
https://www.youtube.com/watch?v=pN8js9mZrXI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145062501) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
What a mess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with a 5 year extended warranty. After explaining SEVERAL times and have them verify it was gouging an RV !! Upon delivery I was informed they could not install the unit and I have NO WARRANTY!!! Upon return store twice and talking to managers , I was refunded my extended warranty and installation fees !!! But I now have a fridge with ZERO WARRANTY!!! I paid full price for a fridge without the SAMSUNG 1/10 year warranty!! When I asked for compensation they refused!!! This is exact fridge that came in my RV new !!! Built into wall opening!!! No warranties are free !! It’s built into the price !!! Best Buy charged me $250 for a 3 year extension!! ( which they refunded ) but offers no compensation for a fridge with Zero warranty that I paid full price for !!! Only informing me after it was delivered!!!!! Rated a 1 star only because 0 is not an option!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the warranty information provided to you before and at the time of purchase, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Go with a different brand!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst fridge I’ve ever had. It literally randomly defrosts everything in the freezer but says it’s still at a normal temperature . So meat goes bad, popsicles melt and end up all over the floor!!!! ice cream/ food gets freezer burnt. It’s NOT HEALTHY, and it’s NOT SAFE. I always heard Samsung appliances were garbage. Now I got to find out for myself. I wish we never settled for this fridge. Also, the stainless steel is not worth the look.. fingerprints all over every single day that you have to use a special cleaner to keep it looking decent. I have toddlers so that’s basically impossible. I AM SO ANGRY ABOUT IT WASTING MY FOOD ATLEAST ONCE A WEEK. I lost SO MUCH BREASTMILK. I just fully weaned and now the breastmilk is GARBAGE. Thank you for making my life 1 million times more complicated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with the fridge, SamJ. Let us go ahead and get you some tips and tricks to maximize the potential of the fridge.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
Cooling Off mode (also known as Demo mode or Shop mode) will disable the cooling systems of the refrigerator and also disable ice making and the water dispenser. Please check this link for details.
Samsung refrigerator shows OF OF, O FF, or scrolling bars
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Trying to judge whether the refrigerator is cooling enough can be difficult, but the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or food will be spoiling before its expiration date. Please check this link for details.
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. Please check this link for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
There are several reasons why your refrigerator Samsung is not cooling. Some problems you can fix yourself, while others may require a technician to diagnose and repair. Please check this link for details.
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145561893) to help our team pull up your information when you message us.
Have a great day.
^Charles
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this refrigerator!! I purchased this refrigerator/freezer in 2021 specially because it had 2 separate cooling systems. I also purchased the extended Geek Squad warranty. Saturday 2/24 I came home to both the refrigerator and freezer section warm and all my food ruined. On 3/1 a Geek Squad tech came out for maybe 10 mins, said he could not fix it and said someone should call me to set up an appointment with a 3rd party to fix it. Instead I received an email about an appointment made for me on a day I was working. In 3/5 I called and rescheduled the appointment for today. I received a text from Best Buy confirming the appointment. This morning after receiving a new text from Best Buy saying I have an appointment tomorrow I called and after an hour of being shuffled around and hung up on the result is I have no appointment in spite of the confirmation text from Best Buy. They can not make me a new appointment because the hold time is 35 mins and they can not wait that long. So with already not having refrigeration for almost 2 weeks there is no end in sight and Best Buy could apparently not care less.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that the fridge is just as important as the freezer, ElizabethB. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the refrigerator is not cooling and how to address it. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the video.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146939159) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Freezer doesnt work, buy something else.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isnt goibg to blow anyonr away woth its features, but as a smaller fridge it works for those of us who have tighter spaces. Id probably give it 4 stars, if it wasnt for the fact that the freezer isnt working properly after only having the thing for 6 weeks. First, we noticed a loud humming sound followed by the freezer not freezing overnight, causing everythi g to melt hy morning. We had a tech come out and look at it, said everything was fine it just needs to be further from the wall (thr manual says 3 inches, now it is sitting about 5 inches from the wall.) A week later its having the same issue, as well as other strange noises coming from the back. Definitely not acceptable, and I am definitely not a happy customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's offer our assistance in enhancing your fridge's performance, KThompson.
Please check out this link about the noises explained coming from the fridge. Kindly hover down and select buzzing and humming for more information. Moreover, we advise you to watch the included instructional video in its entirety.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
We suggest watching the entire video and clicking the hyperlink provided in the link, such as leveling the refrigerator, sabbath mode, and the recommended temperature for your fridge.
Cooling issues with Samsung freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145884956, to help our team pull up your information.
Have a great day!
^Chrystel
DON’T PURCHASE !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this model 6 months ago and the freezer would stop working randomly and will defrost everything! I was able to get refunded by Samsung since it was still under the one year warranty. Dont purchase! There is a group on Facebook called Samsung Refrigerator Recall USA Now please look into it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jenn,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Disappointing and anything but smart
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mostly purchased this due to it's clean and minimalistic design, but the fridge almost instantly died after delivery. A week in, the thermostat stopped working and thawed everything out and it had to be unplugged and plugged back in to work. Best Buy replaced it, but sadly it took like 2 weeks! In other words, I couldn't have any groceries, perishables or home cooked meals for half a month. Now, I have a new second one, and the thermostat works but it's still just bleh. The ice maker overfills so every time you open the freezer, ice gets dumped out all over the floor. Also, when cleaning the fridge out, the door being left open just for a minute results in annoying beeping, where the only way to get it to stop is close both doors and re-open them. So if it takes 3 or 4 minutes to clean out the fridge, you have to open and close the doors 3 times. Sure, the WiFi stuff works so now my phone notifies me when the door opens or closes, but I have no idea who needs that feature. It also claims to have a "power-cool" option where it makes your drinks cold really fast, but it's easier to just put a soda in a freezer for a few minutes. On the bright side, at least it works now and it looks really good but those are very low standards for an item over $1,000, especially from Samsung who I normally love.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, I realize that you are having problems with your Samsung Refrigerator ice maker not stopping and over flowing. I know how annoying this can be and would like to help provide some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537420. We welcome you to our family and thank you for choosing Samsung. ^Brad
Broke in less than 2 weeks...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pros of this fridge: more affordable and attractive and stylish than any of it's competition, for this size. Unfortunately. The cons of this fridge are basically everything else. In short, it stopped working completely 2 weeks after delivery. Once, about a week in, I noticed that everything in the freezer defrosted. I assumed maybe I didn't close the door all the way, and thought I'd give it another chance. Then the day before yesterday (13 days after delivery), the internal electronic thermometer said "37" and "0" which is what I set it on, but everything inside the fridge was warm. One night later, things inside the fridge started spoiling, and the thermometer now was flashing "37." Freezer still said "0." Then a few hours later, the thermometer for the fridge actually said "49" and would not let me reset it to "37." While the thermometer for the freezer still said "0" everything inside was in fact melted. The rear panel of the fridge was very warm to the touch, I resigned to throwing everything out, and unplugged it, in case it was planning on getting even more broken. A special "0" rating goes to Best Buy. They actually have this fridge in stock in their warehouse, which is 1.5 hours away from my house. But they claim that they are unable to deliver it until 8 days from now, which is when they would deliver it if I had bought a new fridge today. So basically they're claiming that they're unable to make any sort of accommodation due to the fact that they sold me a defective fridge. They are however really sorry that I will need to live with no fridge for 8 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MMClimbs! We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. I have provided a link that will help assist with the unit not cooling properly. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143850915
Thank you for choosing Samsung. ^Nic
WORST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying I will NEVER buy samsung again. The ice maker has took a crap and when it did work it leaks and hold water under the freezer door, I bought the warranty through best buy and they are no help and neither is samsung, one will tell you to call the other one. It is not fingerprint resistant like it says. NEVER AGAIN will I get samsung
No, I would not recommend this to a frienda 1-star review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with my recent Best Buy online purchase (August 2025). The item I ordered was on sale, and with the promotion plus the 15% new credit card discount, my total should have been around $828. Instead, I just received a statement for $907.09. When I called customer service to resolve this, I was transferred between multiple departments and kept on hold for over an hour. No one could give me a clear answer or take responsibility for fixing the issue. The whole experience was frustrating, stressful, and a huge waste of time. I trusted Best Buy to honor the advertised pricing and promotions, but this has been nothing but a headache. If this is how customers are treated, I’ll have to think twice before shopping here again.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kajal,
To better address the matter regarding the promotion offered to you, please contact the Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
cooling issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really liked the new look and doors without handles, the size was perfect for our room...... however once delivered, the unit would stop cooling, the lights were on but the unit was warm and freezer was defrosted. inside temp read 37 and 0..... unplugged unit and let it set 5 minutes....plugged back in and temp read 54 and 41, eventually cooled down, but this continued to repeat for the next 2 weeks, called samsung and best buy and they are going to remove the unit and issue refund..... did not have stock to replace.... so I am out a fridg until I can find a new one
No, I would not recommend this to a friendTerrible Condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 weeks in. Open Box deemed “excellent” condition by Geek Squad but had a faulty compressor that had to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rebeca,
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about its early performance and compressor replacement.
If you ever need to reach out to Samsung, please include this reference number (1152194618), as it will help our team quickly pull up your details and provide continued support tailored to your needs.
We appreciate the information you’ve shared and the opportunity to review your feedback.
Christian
Samsung Care
Less than two months, freezer already failing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on June 5. Less than 2 months later, the freezer randomly stopped working. The app said the freezer was at 0 degrees, and that everything was fine. Meanwhile, everything in the freezer melted and had to be thrown away. I contacted Samsung for a warranty repair, They told me this was totally normal, and that I should unplug the fridge for 5 minutes and plug it back in again. This, indeed, caused the freezer to start freezing again. However, they refused to pay for my lost food and I do not trust that this will not happen again, so I am afraid to put anything in the freezer other than ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can only imagine how you feel. We want to speak with you directly to provide better support for your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146065932) to help our team pull up your information when you message us.
Have a great day.
-John
Disappointment with both appliance and Beat Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 days I started having problems with cooling all my food spoiled. When I called geek squad they said they didn’t have anyone that could work on this type of refrigerator and to contact Samsung. When contacting Samsung online because that’s the only way to do anything it would be a month for someone to come out and LOOK at the refrigerator. I had to replace my groceries 3 times because it kept defrosting everything and getting warm. Finally exchanged it for a completely different refrigerator
No, I would not recommend this to a friendNOT HAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on March 29th 2022. By the first week of April started smelling an electrical burning smell and the same the second week and on April 12th called Samsung and technician came out on April 19th and he changed the mother board. April 21st my water and soda was not cold and my ice cream and cold pack was not frozen in freezer. The fridge was making a loud noise and outside of fridge was hot not warm but hot. I unplugged it and took everything out. Next service April 28th we'll see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mario,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 17.5 cu. ft. Counter-Depth 3-Door French Door Refrigerator with WiFi and Twin Cooling Plus® - Black stainless steel
For follow-up on your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144439629
^Ross
Buyer beware, this fridge doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge. The cooling would stop working, despite the display showing cold temperatures. After power cycling, the display would then show the correct (warm) temperatures and begin cooling down. After a small amount of time (less than 24 hours) the same thing would happen all over again. I lost a ton of food as I worked with Samsung support for months. Finally, I was given a replacement unit after Samsung told me mine was defective. The SAME thing happened less than 6 hours after plugging it in!! I now have to jump through yet another lengthy return process without a working fridge. There are other reviews with the same issues, DO NOT BUY THIS FRIDGE!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayM,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is in the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144840813) to help our team pull up your information.
Have a great day.
^Charles