Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Decent overall, but low quality parts
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: sleek, simple appearance, relatively compact. Cons: terrible wheel design, no customization of shelving, can't remove ice maker to increase fridge space. Details: the wheel design is awful- a thin piece of protective rubber around a hard plastic roller. The rubber around two wheels have blown out so far (see photo), making it impossible to roll the refrigerator without risking damage to our floors. Definitely contacting Samsung for replacement wheels or a full refrigerator replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there
We appreciate your patience in dealing with the situation you're having right now with your 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus®. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
To protect the floor, put a large piece of cardboard along the path to the refrigerator's final installation location. Once the fridge is in its final position, do not move it unless necessary to protect the floor; if you have to move the refrigerator, place thick paper or cloth such as old carpets along the path of movement.
You may also refer to the user manual about the "Flooring" on page 19.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144632594
Have a great day.
^Charles
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must be honest. I purchased this refrigerator based on the good reviews site unseen, however I am highly disappointed. The external size of the unit is large, but the internal depth is quite small. Coming from an older model Samsung feeling like I took a big loss when it comes to internal capacity. My old refrigerator was the exact size externally, however could hold much more food internally. The two stars were given for the pretty color.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Prettysmall,
Thank you for your feedback and we hope that you are in good health. We are saddened to hear that the internal capacity isn't up to par with your earlier Samsung refrigerator. This unit has a 17.5 cu. ft of total capacity divided between the fridge and the freezer. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the link for additional information of your refrigerator. Turn to page 45 for handling and care.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144157995
Leo
Unstable. Problem unknown
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Stopped waking in less than a year. Unstable freezing. The refrigerator is the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working refrigerator in your household, Sencion. Let's get this taken care of.
Please refer to the resources below to find solutions for your fridge concerns. Click the links and hyperlinks and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147184769, to help our team pull up your information when you message us.
Have a great day.
-John
Very deceiving design but it’s a trouble sometimes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice modern design “but” the problem is: THE TEMP GOES DOWN FOR SOME REASON (it cannot hold much food), once it happens the food get spoiled. You need to pull it out and unplug for about a minute or two, plug back in and push it where it should be. Check the temp and you’ll see how warm it is inside the fridge/freezer. Then set it up to your desired temp. Thanks to a review where I found this trouble shooting otherwise you’ll not gonna see this in the manual. We just bought this not long time ago this year in 5/27/21. And if the electricity went off, and you’re away….what’s gonna happen?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Darl, I see you are having some concerns with your Samsung refrigerator not cooling and know that can be upsetting. I want to provide you with some helpful information for the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need any additional assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667394. We welcome you to our family and thank you for choosing our home. ^Brad
Decent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy, and then intermittently the fridge section itself makes this hissing sound when it is working to cool off. Also I was excited since this fridge was pretty affordable, but since getting it my energy bill has gone up on average around $30 a month (compared with same months from the previous year). It is the only new appliance or thing that’s been different and the power bill started going up the exact same month fridge was installed. Maybe there’s a reason these fridges are much cheaper (they’re similar price in the long run with their energy consumption). Overall it is still functioning a few months later so that I am thankful for.
I would recommend this to a friendSeems like there were no engineer design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The basics are OK but * The ice cubes are not cubes but wedges :-( not what was in the images )-: * The water that feeds the ice maker is super loud * None of the doors are smooth tons of friction to use * there are not enough drawers and the shelves cannot be moved around. (It seems like no engineering went into this product)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment with how the refrigerator performs. Let us assist.
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need further assistance with the ice, doors, and the drawers, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147406856) to help our team pull up your information when you message us.
Thank you.
-Angelica
When will we get quality products and service agai
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new. Motherboard broke w/in 3 months of light use. Service took weeks (by the what do u do w ur food?) and ended up not fixing it due to Samsung regulations. Had to complain to fix it months later. This unit also doesn’t come w an internal water filter!!! So don’t buy one as suggested like I did. You have to hook this up to an ext water filter. So much grief in a short period of time for a fridge…?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fridgedownisbad, I realize that you are having some concerns with your Samsung Refrigerator. Please contact us Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896934. We welcome you to our family and thank you for choosing Samsung. ^Brad
Not enough storage space!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 2 stars due to if you have a family of 6 this refrigerator is not for you. You cant hold enough stuff in it for a big family and the freezer draw doesnt come out far enough. I will be replacing mine here soon so i do not recommend this one to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have enough space on your refrigerator. Let us help.
Here is a link for tips on how to organize your refrigerator to maximize space; kindly click the dropdowns.
Tips for an organize Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147359509) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Randomly stops working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator continues to shutoff and the ice melts creating a pool of water. We have calls into Best By and they are scheduled to come out next week. We can’t trust the refrigerator to put food in it because we don’t know when it will stop working. Full disclaimer, we did purchase this unit via Best Buy Outlet as a scratch and dent unit.
No, I would not recommend this to a friendLook for another model/manufacturer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had previously purchased the Samsung RF19ACRS stainless counter depth in 2014 from Best Buy. It became nonrepairable due to sealed system issues (compressor failed, electrical parts, etc.), so I ordered this one. I did not like this design, it was much louder, and the overall was disappointing enough that I returned it to Best Buy, and went with an LG model LMWC23626S 4 door French door. This one I LOVE! Fit and finish are great, and it is silent!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lawrence,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144497772
^Rainly
Rethinking incase it is me ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker does cubes and then the cubes freeze together .... i'll get back to this issue when life is better ....
No, I would not recommend this to a friendBrand response from Samsung
Posted .CaroleF, we understand your frustration when the ice cubes freeze together or clump. We are here to help.
Here is a guide to help you when the ice cubes clump. Please choose "Clumping ice cubes."
Ice maker makes small, cloudy, dirty, or clumped ice
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147222810) to help our team pull up your information.
Have a great day.
^Camille
stopped cooling 3 weeks after it arrived
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great looking fridge but it stopped cooling 3 weeks after Best Buy delivered it :( noticed a weird burny/chemical smell and the next day the contents werent cold anymore. Just in time for an upcoming heatwave, yay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see that you have some concerns with your Samsung Refrigerator having a strange odor and then the unit stopped cooling. I completely understand how you are feeling and would like to provide you with some assistance in getting this problem resolved. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143480682. We thank you for being a part of our Samsung family. ^Brad
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a terrible job installing the fridge. Until a few days ago (2.5 weeks after delivery) the freezer did not work. Then it just began working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlBggg,
We are glad that your freezer is now working. Should you need assistance with the refrigerator, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146448834) to help our team pull up your information.
Have a great day,
-Ernest-
A Bad Experience. Home Depot never let me down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't A smooth process. Went in ordered a refrigerator. Set up delivery. Right before delivery it wanted to change delivery so I did. Then wanted to change again. So I called and go the run around. To make a long story short didn't get refrigerator I wanted and didn't get it when I needed it. They gave me the run around. Never got compensated for trouble. Then refrigerator came with a dent it it. When they called the day I received it I told them of the dent and they forwarded me to somewhere and I got cut off. They never called me back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Samsung - 17.5 cu. ft. Counter Depth 3-Door French
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Only realized there is NO FILTER for the water to make the ICECUBES. There is NO Water Dispenser. I thought there was a hidden door as other models have this compartment. Part to attach waterline to fridge is not anywhere to be found at hardware stores. We looked 5 different places. OVERPRICED for the Size of the Fridge and everything else that's not there. We returned it immediately.
No, I would not recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very nice but I ordered a fridge with handles and got home and the paperwork the salesman gave me had this fridge. It is very nice but not what we discussed.
I would recommend this to a friendUnreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first fridge was defective and Best Buy did replace it, but the new one intermittently fails, too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bee9, I see you are experiencing issues with your new Samsung Refrigerator and know how your experience has been poor. I would like to make an effort to change that. Please allow us the opportunity to resolve your issue via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399485. We thank you for being a part of our growing Samsung family. ^Brad
Wouldn’t recommend purchasing from Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works ok, arrived dented up. Multiple dents in both top doors and the packaging was ripped in a few spots due to mishandling. No help from the local Best Buy store nor customer service on the phone. I was blamed for the damage since I hauled the fridge myself. Will never purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Bestbuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Bestbuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Never Buy Samsung Appliances
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant to look at but a piece of junk. Only have it for 8 months, temperature setting isn't working correctly, warranty rep saying "it may be the compressor." Messed up my food, very upset over this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, KimberlyA. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147157424, to help our team pull up your information when you message us.
Have a great day.
-John
Just ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice refrigerator but, the ice maker is EXTREMELY noisy and the ice falls on the floor when the ice bucket is full. Shouldn't there be a pan that catches the ice?
No, I would not recommend this to a friendBrand response from Samsung
Posted .An ice maker is one of the necessary parts of the refrigerator that should act right, TedG. Let us assist!
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your refrigerator is beeping even when the doors are closed, it means the temperature in the fridge is too high. This could be normal in some cases, like after a power outage. Correct the cooling issue to resolve the beeping.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator must be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker continues making ice, ice is not accumulating sufficiently to reach the sensor or component, typically because the ice bucket needs to be in the proper position.
Samsung ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
You may also check page 51 of the user manual for other solutions if the ice maker makes a buzzing sound and pages 54-55 for more information about your refrigerator's usual sounds.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Lastly, to keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145705316) to help our team pull up your information when you message us.
Thank you!
-Angelica