Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Ended up returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box purchase, nice looking little fridge unfortunately we could never get it leveled and working one month the freezer failed and everything became thawed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NikkiM,
Thank you for choosing Samsung for your refrigeration needs. We completely understand your disappointment and are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors do not close on their own. Have to push them closed. Shelf placement is not designed well. Only one can be moved about two inches up or down. Shelves in doors ok. Just not enough room for milk and big 2 liters of soda upright.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jaymom44, I would like to congratulate you on your new Samsung Refrigerator and really appreciate you taking the time to share your experience. I know that you have some design concerns and would like to forward that to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Too Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fine the refrigerator runs loud almost continuously. I reviewed the manual and contacted the Sansung company, this didn’t help. I am not satisfied with the loudness and different sounds that comes from this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with how your Samsung refrigerator runs, CarolynA. We're here to help you with the loudness of the sound your appliance makes.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place.
I recommend checking the links below to understand your Samsung refrigerator's noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to pages 54-55 of the user manual for other troubleshooting steps to try with your refrigerator's noise.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145118121) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has no real draws for lunch meats etc. No door handles to pull on have to pull on top of the door to open doors very poor design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung customer, We understand that you have some design concerns with your machine and I would like to forward that over to our design team for future products. We are happy to welcome you to our family and we thank you for choosing Samsung. ^Brad
Nice but small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super small fridge. Only got it because the next size up didn’t fit. Only two drawers in this fridge. And the fridge isn’t deep. It is not finger resistant
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TiffanyB, I want to congratulate you on your new Samsung Refrigerator and appreciate you taking the time to share your feedback. I am glad to see that you have found the best fit refrigerator in your space. We are happy to welcome you to our family and thank you for choosing Samsung in your family's home. ^Brad
Looks good but cheap!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but cheap thin stainless steal!! Light weight shelfing. The product took 3 months to get then they left it in our house for 3 weeks befor they installed it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TheShack,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Ticket number: 1144497914
^Rainly
Nice for an extra fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too small for a big family. It's ok, we still needed another one (this one) for the garage=)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JosephA,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Don't buy this model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to find many models with these dimensions. I wish I didn't buy this specific Samsung model. This refrigerator happens to be super noisy (much more louder than the GE refrigerator that I've replaced). There is a whole 2-page chapter in the manual about the fridge noise with pictures, basically telling customers that the fridge noise is a known and thoroughly documented feature and that requesting a noise-related service would cost you money. Besides, its surface gets covered with fingerprint easily (like it happens with any other mirror-polished surfaces). Everything else is nice in this refrigerator. I like its generous space and WiFi connectivity. Delivery and installation was flawless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rerga, I want to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post a review. We are always looking for ways to improve our products and I would like to forward this information to our design team for future products. We are glad to welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this refrigerator has been performing well. I upgraded my appliances from black to stainless steel and think this refrigerator looks really sheek for my small kitchen. This isn't a family refrigerator, but better suit for a single person or a couple with no kids. From reading the comments, people has stated that it stops cooling, but I do not have my refrigerator set on "peak demand" all the time, so hopefully I will not have the same issue others have stated. Otherwise, I like it!
I would recommend this to a friendBrand response from Samsung
Posted .We're happy to hear about the fridge's efficiency, Jamen.
Should you require assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146516362, to help our team pull up your information.
Have a great day!
^Chrystel
Looks Great, Dents Easily
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks Great, Dents Easily. The look and function of the fridge is great, clean without handles as long as you're okay with opening from the bottom of the door and plenty of space for what we needed. But has been an easy scratch and dent. Would not recommend for house with kids cause it will get dinged. Which impacts the look based on its flat front. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TexMexInCO,
Thanks for your honest feedback and we do hope you and your family are in good health. We are happy that the look and function of the refrigerator is up to your standards. We listen to all feedback from our valued customers and feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the link for simple maintenance of your refrigerator and turn to page 45.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144144527
Leo
MEH.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the previous model (with handles) which we licked, but it had an issue with coils freezing because of defective evaporator clip. After 4 time replacing the evap. clip and back panel, Best Buy replaced the refrigerator (with geek squad warranty). Due to our kitchen space, we were limited to this model- it was the only one that would it our space. Was not a fan of the lack of handles and hate it even more now that we have it in our kitchen. The design of the freezer door "handle" allows dirt, crumbs, and everything you don't want to fall in there. The space is awkward and cleaning it is a pita. Now, felt like the fridge was not as cold as it should be. Put a thermometer in it and it was reading 50 degrees (no- we don't have the freezer over full and the settings were proper, according to samsung). after adjusting several times, we are at the lowest temp setting and the fridge barely holds at 42 and the freezer at 5. Last, the freezer door has dented EXTREMELY easily. 18 y/o daughter used her knee to close the drawer (LACK OF HANDLE) and now we have knee dents. I wanted to like this model, but I can't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for sharing your review of the experience with your refrigerator performance.
The below link is the user manual for your model. Turn the page about (Setting the desired temperature or function) on pages 34-35: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
I also shared this link about "Samsung refrigerator shelf/drawer removal and cleaning guide" and scroll down to "Refrigerator cleaning tips": https://www.samsung.com/us/support/answer/ANS00063107/
You may also refer to this link about "Cooling issues with Samsung refrigerator or freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Below are the videos about cleaning guides for your refrigerator:
Care for your Samsung refrigerator doors: https://www.youtube.com/watch?v=ZaguMbi4pzA
How to deep clean your Samsung refrigerator: https://www.youtube.com/watch?v=vWp2bnE3uhQ
How to properly deep clean the inside of your Samsung refrigerator: https://www.youtube.com/watch?v=Zd0-HIDDrM0
How to clean your Samsung refrigerator: https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145021869), which will help our team pull up your information.
Have a great day.
Melardo
Good look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has a nice sleek look and works well. Only issue is sometimes the freezer doesn’t shut all of the way and the sensor cannot detect it. It ruined a whole freezer full of groceries a week after I got it. I have since really made sure it’s pushed ALL of the way closed hard.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jake.
Thank you for bringing this to our attention. I see you have some concerns with the 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus®. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
For safety reasons, adjust the front a little higher than the rear. By tilting the fridge back in small increments on the right and left sides, the doors should automatically close when the doors are open halfway. Once achieved, make sure the fridge is level.
Here are some links for more details to help you maximize the appliance's potential.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
You may also refer to the user manual for:
Leveling the refrigerator page 26
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144629106
Have a great day.
^Charles
unhappy customer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stopped working 4 days after being delivered. Samsung was NOT helpful at all. But Best Buy replaced it. 7 days later I'm having issues with the freezer, but at this point I will pushed through. Love the look of the fridge though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize that you are having problems with your Samsung refrigerator freezer compartment and can see that you have had quite an experience. I want to make sure that you are getting the best performance from your machine. please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143616610. We thank you for being a part of our Samsung family. ^Brad
Terrible installers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator itself is great - I’d give it 5 stars. The review is not 5 stars because Best Buy (along with Home Depot, etc.) choose to use a terrible, incredibly subpar outside service to deliver and “install” their appliances. We’ve never seen anything done so poorly. Took hours of phone calls and 3 (yes, THREE) additional service calls over the next TWO WEEKS to get the appliances connected appropriately and in the end, the microwave was never vented. Had our construction crew not been there to babysit the installers we wouldn’t have known they neglected to follow code on the range install, or the water line on the fridge or vent the microwave. The only correct install (I think), was the dishwasher. We flip houses so we’ve seen a thing or two. MAJOR mistake Best Buy. Go to Abt - they’ll do it right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144694898
-Trisha-
Samsung 17.5 ft 3-Door French Door Doors - beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When opening right door, the vegetable/fruit is not easily accessible unless both doors open. When opening left door, you must pull hard. When to close left door, you must open the right door and close both. If you don't the right door pops open when left door is closed. If you don't think to close right door, the alarm goes off but not for very long. The alarm does not stay on until the door(s) are closed. Disappointed in all these aspects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BethB,
We understand the difficulty opening and closing the refrigerator doors. Let us help.
Below is a link for troubleshooting steps when the refrigerator door does not close. It also contains another troubleshooting guide to check if frost forms and blocks the door from closing.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150723680 to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only owned the refrigerator for 14 days and so far, it is working fine. Too soon to rate.
I would recommend this to a friendBrand response from Samsung
Posted .Hi SanO,
Thank you for your feedback on our refrigerator. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My automatic ice maker has to be operated manually because it does not know when the container is full and stop producing ice. The ice cubes fall down behind the drawer and stay there r come flying out the bottom of the fridge onto the kitchen floor. Called Samsung and their people told me to operate the ice maker manually to fix the problem (I’m really mad )!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaryT, we want you to love your ice maker. Let's have this back on track.
Please follow the directions on this link on what to do if your ice maker is making too much ice.
What to do if the ice maker is making too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146115122) to help our team pull up your information.
Have a great day.
^Camille
Good but not Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first year, then the freezer drawer started to stick and was heavy to close. Ice maker stopped working. Was under warranty and all parts were changed but a few months later the freezer stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexandraH,
We know how important a readily available ice is at home. Let us assist you with the fridge.
Here are links to help you with the ice maker and freezer drawer. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Also, please also refer to the "Caution" section, bullet 3, on page 24 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147150995 to help our team pull up your information.
Have a great day.
^Aloe
BestBuy is broken. Shop elsewhere for appliances.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People are trying really hard, it is too bad BestBuy can’t get out of their way. This WAS part of a multi appliance purchase which had to cancel because BestBuy systems, call center and obviously Corporate Management does want to help their people in the stores. The fridge is ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
love and hate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge but it does not sit level and I keeping being told it is my floor. I have it siting on a board on the right side, you cannot adjust the back wheels. For me I think the adjusting is defective. The product arrived with an extreme leaning towards the back. I mean extreme. I understand it should lean back but this is exteme.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SupremeCleaner
We appreciate your patience in dealing with the situation you're having right now with your 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® being difficult to level. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
For safety reasons, adjusting the front a little higher than the rear is a good thing but not to the extreme.
Here are some links to help level the fridge properly.
How to level your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00062321/
You may also refer to the user manual about the "Leveling the refrigerator" on page 26
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
You can also get in touch BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. Since the Fridge was delivered with the level adjusted all the way.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639483
Have a great day.
^Charles