Customer Ratings & Reviews
- Model:
- RF18A5101WW/AA
- |
- SKU:
- 6443537
Customer reviews
Rating 4.3 out of 5 stars with 1451 reviews
(1,451 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Rated 4 out of 5 stars
Mr Matt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the No or built in handles. Easy to move and handle Doesn’t catch on anything.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
no worries - white tape inside left French door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator. Access was key as the two of us are both dealing with intermittent back aches and not having to bend over to get into vegetable drawers was a big plus. By the way, be sure and pull off the white tape on the inside of the left French door. It's just there to provide protection during the shipping of the product. My spouse noticed "something bubbling up on the inside of the door" and we thought initially it was a product flaw. I was hesitant to pull what I thought was shipping tape off because it actually looked as though it could have been part of the refrigerator lining on its door. Moral of the story: just pull the dang stuff off.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fridge is great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has been great, have had over a year with no issues!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Samsung Refrigerator Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works well. The plastic water line at the rear is a disappointment. Had some difficulty attaching it to my water outlet.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Great Unit ++ Fingerprint Resistance is Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very pleased with this unit. It’s sleek looking, the finger print resistance is great and it really keeps things cold without being loud at all.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there BradBeatty, I want to congratulate you on your new Samsung Refrigerator. We really appreciate you taking the time to share your experience. Welcome to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Size
Rated 5 out of 5 stars
Perfect for my small family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size fridge and easy to get thru smaller doorways. Love the cool tech features like getting notifications that the doors were left open. Def recommend for a family of 4 or smaller.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I really enjoy this fridge because it is without handles.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Perfect addition
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really am enjoying this fridge! The counter depth appliance is a perfect addition to the kitchen. At first there was humming noise that was annoying but subsided day two. Pretty roomie!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Perfect fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it!! It’s a perfect fridge!! The ice maker is the best. The room in the fridge are is unbelievable. We had a side by side… unbelievable the difference. The freezer is twice the size as the side by side!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Perfect size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love This refrigerator perfect size for the space in my kitchen!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 4 out of 5 stars
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent no handle design, cools quick. Would have liked more height levels for shelves to maximize options for taller items. Delivery was 1st rate.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Good, We are happy to see that you are loving your new machine. I want to provide your design concern to our design team for future products. Thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Overall performance
Rated 3 out of 5 stars
BestBuy is broken. Shop elsewhere for appliances.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People are trying really hard, it is too bad BestBuy can’t get out of their way. This WAS part of a multi appliance purchase which had to cancel because BestBuy systems, call center and obviously Corporate Management does want to help their people in the stores. The fridge is ok.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Size
Rated 4 out of 5 stars
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was worried that this refrigerator would be too small, but, it is just right. There is plenty of room without being in the way of the doorway to our kitchen.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
I would recommend this Samsung refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit upset by the limited shelf arrangement options, but other than that I really like this refrigerator...looks great, easy to use, functions very well so far.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Black Chrome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, black chrome looks nice. Only bad thing is the wrap around it to be shipped. Very hard to get in the creases to pull out.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks beautiful in our kitchen. Would like some handles but nit a deal breaker
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far! There are limited ways to adjust shelves for storage of bigger items... a gallon of milk is difficult.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Broke in less than 2 weeks...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pros of this fridge: more affordable and attractive and stylish than any of it's competition, for this size. Unfortunately. The cons of this fridge are basically everything else. In short, it stopped working completely 2 weeks after delivery. Once, about a week in, I noticed that everything in the freezer defrosted. I assumed maybe I didn't close the door all the way, and thought I'd give it another chance. Then the day before yesterday (13 days after delivery), the internal electronic thermometer said "37" and "0" which is what I set it on, but everything inside the fridge was warm. One night later, things inside the fridge started spoiling, and the thermometer now was flashing "37." Freezer still said "0." Then a few hours later, the thermometer for the fridge actually said "49" and would not let me reset it to "37." While the thermometer for the freezer still said "0" everything inside was in fact melted. The rear panel of the fridge was very warm to the touch, I resigned to throwing everything out, and unplugged it, in case it was planning on getting even more broken. A special "0" rating goes to Best Buy. They actually have this fridge in stock in their warehouse, which is 1.5 hours away from my house. But they claim that they are unable to deliver it until 8 days from now, which is when they would deliver it if I had bought a new fridge today. So basically they're claiming that they're unable to make any sort of accommodation due to the fact that they sold me a defective fridge. They are however really sorry that I will need to live with no fridge for 8 days.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MMClimbs! We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. I have provided a link that will help assist with the unit not cooling properly. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143850915
Thank you for choosing Samsung. ^Nic
Rated 4 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not disappointed. Great quality, great Shelves are not very high. Took a drawer out to make room for a cake
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend

















