Customer Ratings & Reviews
- Model:
- RF18A5101WW/AA
- |
- SKU:
- 6443537
Customer reviews
Rating 4.3 out of 5 stars with 1468 reviews
(1,468 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Failure-prone fridge is to be avoided
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these for apartments. Both failed within a few weeks. Samsung support recommended unplugging for a bit and plugging back in (a cold reboot, pun intended), Problem is, that's not a great solution for a fridge - we had tenants who had to throw out a significant amount of food as everything in freezer had melted. Best Buy was good about replacing - so far so good with the second set of units, but based on other reviews there is a design flaw with this fridge, or a bunch of bad batches. Would recommend going a different direction for your next fridge.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendRated 4 out of 5 stars
Definitely recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products are very nice and the people who came to install the refrigerator, microwave, and stove were really nice. 10/10 I recommend anyone these products, they are so nice in person and worth the money!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Small and Affordable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it is a decent appliance. I struggle with the storage on the doors. It has the ability to hold only 1-gal of something on either of the doors. Also, things like syrup bottles are too tall to stand between shelves. The top of the fridge is constantly smudged since there are no handles. Overall, it's a good unit but I would not buy it again.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brian,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for giving us honest feedback about the small storage design of our product. Right now, we are continuously working to improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144415512
^Rainly
Rated 4 out of 5 stars
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Staff was very nice and a pleasure to speak with made this visit and purchase very easy no stress at all and did not push fir us to purchase any additional items that maybe used with this appliance
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
THE BEST 17.5 CU FT FRENCH DOOR REFRIGERATOR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE BEST SAMSUNG 17. CU FT 3- DOOR FRENCH DOOR COUNTER DEPTH SMART REFRIGERATOR WITH TWIN COOLING PLUS TECHNOLOGY IN ITS KIND.NICE STAINLESS STEEL LOOK.GREAT
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
I'd buy it again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the very few refrigerators that would fit in my space. I have not had any issues with it and I absolutely love that the freezer is on the bottom
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for a small family!! Love the alarm feature if we love the door open
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best Refrigerator I ever Bought!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another Great Product from Samsung! The Customer Support you get with this item in Awesome! Keeps my food fresh and love the Freezer Storage.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fridge for best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge prize was excellent bough on sale and was very happy I have not plug it up was yet due to my place is been fixed
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Other than turning off the ice maker...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Periodically i turn off the ice maker with my phone because it wont stop making ice even when its full. Small inconsequential thing. Other than that its pretty good
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Almost perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great but shelf space is limited and taller items won’t fit unless you remove one of the shelves
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this Refrigerator. Like the freezer storage area.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good looking Fridge, Not as Functiional as I Wante
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, interior lacks a deli/cheese bin. Must open the right door to access the left; this will cause problems and someone is likely to try and force the left door open.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
The new refrigerator is really great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new refrigerator is really great! The salesperson and delivery personnel were very professional and both understood the limitations of my older home and worked with me. Thank You!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite as spacious as i wanted. Inside there is a curve in the middle of the fridge that takes up space
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
French door refrigator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like having more space on the top with the french doors. I can put a 9 x 12 baker in it without issue. I bought a stand alone freezer to make up for loss freezer space.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Mi Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good refrigerator bus its to small check your space for a good refrigerator choose
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fridge upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and communication at time of delivery!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but, drawers are difficult to take out and put back when they need to be deep cleaned
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Samsung Ok, Best Buy...not so much
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is ok. The no-handle idea looks good, but results in a tremendous amount of fingerprints on the front. It is good that it cleans easily, because you will be cleaning it often. Best Buy offers good deals, but the service is TERRIBLE. My fridge came with a dent. When I called the service number, a nice lady in India said, "so sorry for your extreme disappointment" and hung up on me.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience calling the service number for your Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica

















