Customer Ratings & Reviews
- Model:
- RF18A5101WW/AA
- SKU:
- 6443537
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Freezer performance
Buyer beware, this fridge doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge. The cooling would stop working, despite the display showing cold temperatures. After power cycling, the display would then show the correct (warm) temperatures and begin cooling down. After a small amount of time (less than 24 hours) the same thing would happen all over again. I lost a ton of food as I worked with Samsung support for months. Finally, I was given a replacement unit after Samsung told me mine was defective. The SAME thing happened less than 6 hours after plugging it in!! I now have to jump through yet another lengthy return process without a working fridge. There are other reviews with the same issues, DO NOT BUY THIS FRIDGE!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayM,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is in the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144840813) to help our team pull up your information.
Have a great day.
^Charles
So far so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still good after 1 year. Freezer is a litte small ..
I would recommend this to a friendOkay for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad refrigerator. The price was a bit pricey but everything has gone up.
I would recommend this to a friendThought it was going to be too small.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a well made refrigerator. I am happy with my purchase.
I would recommend this to a friendMe encanta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perdura mas mi comida y vegetales en especial el frizer perfecto
I would recommend this to a friendCounter depth refrigerator.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly in space in small kitchen. Counter depth refrigerator fits my space perfectly.
I would recommend this to a friendGood Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good I recommend them 100 I really liked them good quality
I would recommend this to a friendKitchen Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit just as we wanted, upgraded overall appearance of our kitchen. So far love the performance of the new oven when baking multiple dishes simultaneously.
I would recommend this to a friend- Cons mentioned:Freezer performance
stopped cooling 3 weeks after it arrived
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great looking fridge but it stopped cooling 3 weeks after Best Buy delivered it :( noticed a weird burny/chemical smell and the next day the contents werent cold anymore. Just in time for an upcoming heatwave, yay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see that you have some concerns with your Samsung Refrigerator having a strange odor and then the unit stopped cooling. I completely understand how you are feeling and would like to provide you with some assistance in getting this problem resolved. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143480682. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Freezer performance
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a terrible job installing the fridge. Until a few days ago (2.5 weeks after delivery) the freezer did not work. Then it just began working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlBggg,
We are glad that your freezer is now working. Should you need assistance with the refrigerator, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146448834) to help our team pull up your information.
Have a great day,
-Ernest-
Excellent fridge!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! Ice batch takes about 75 minutes, peak demand feature is great when loading groceries and during parties. Bright LED lights.
I would recommend this to a friendA Bad Experience. Home Depot never let me down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't A smooth process. Went in ordered a refrigerator. Set up delivery. Right before delivery it wanted to change delivery so I did. Then wanted to change again. So I called and go the run around. To make a long story short didn't get refrigerator I wanted and didn't get it when I needed it. They gave me the run around. Never got compensated for trouble. Then refrigerator came with a dent it it. When they called the day I received it I told them of the dent and they forwarded me to somewhere and I got cut off. They never called me back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
The only fridge that fit our small kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good for our small kitchen space. The only bad thing is it does not have built in water filter, and makes ice without a water filter so now we need to find an external water filter for the ice maker.
I would recommend this to a friendMs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person Tom out of the Terre Haute is wonderful. He is very professional, knowledgeable and provided excellent. Thank you.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, everything is average Only price for this quality is too high.
I would recommend this to a friendBrand response from Samsung
Posted .WieslawP, your opinion matters to us, and we appreciate you taking the time to write down all the details of your experience with your fridge. We continually improve our products, and your feedback is vital to that process. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
- Cons mentioned:Freezer performance
Looks nice, but we bought to keep food cold…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far out of a month of ownership the refrigerator/freezer has thawed twice. When you call Best Buy you get transferred to Samsung. They don’t really care that you lost a refrigerator and freezer worth of food, they tell you to reboot the thing by unplugging it and plugging it back in after 5 minutes. That works for a week or two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having a reoccurring issue with your Samsung Refrigerator not cooling properly and know that is frustrating. I want to extend a hand in getting your unit working properly. Please contact us for assistance at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661640. We thank you for being a part of our Samsung family. ^Brad
fridge review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good product, delivery was fairly quick, guys were courteous.
I would recommend this to a friendI love the fridge!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I so happy with the purchase I make. It's perfect to my apartment.
I would recommend this to a friendgratitude
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good products and good customer service. good communication on delivery
I would recommend this to a friendTom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent delivery and installation and fair price.
I would recommend this to a friend
