Customer Ratings & Reviews
- Model:
- RF18A5101WW/AA
- SKU:
- 6443537
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Sad Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer did not work properly, Defrosted, refroze, water all over the kitchen floor, huge chunks of ice. Samsung repair service worst ever. Finally returned it, after weeks of spoiled food and no communication between Samsung and local service "provider" who didn't show up for service appointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, VernaW.
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Refrigerator looks goods. The depth is a small but it works
I would recommend this to a friendBeautiful fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge but the fan is making a loud noise
I would recommend this to a friend- Pros mentioned:Design
DON'T DO IT!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took possession of this fridge March 31, 2021. It died June 13, 2021. Samsung's repair contractor has made me wait all day three times in a row and not shown up. They have claimed I made appointments I never made, denied I appointments I did make, and claimed I had appointments they never notified me of. They even notified me of an appointment ONE HOUR AFTER the appointment time had passed. Oh, it is pretty and quiet when it ran. I loved the LED lighting. And the fingerprint resistant finish. But, now I just hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Headguy, I realize that your experience in getting service for your Samsung Refrigerator has been lacking and I know that must be very frustrating. i would like to ensure that you are getting the best customer service. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537224. We thank you for being a part of our Samsung family. ^Brad
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, everything is average Only price for this quality is too high.
I would recommend this to a friendBrand response from Samsung
Posted .WieslawP, your opinion matters to us, and we appreciate you taking the time to write down all the details of your experience with your fridge. We continually improve our products, and your feedback is vital to that process. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Refigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator it’s smaller it work for us
I would recommend this to a friendGreat Frig !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean & bright, easy to get in and out of. Temperature regulation is easy and accurate.
I would recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good purchase..good price and good attention ready for go back
I would recommend this to a friendExcellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and customer service, high end quality and great price
I would recommend this to a friendNot Consumer Friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item does not come ready-to-use. Instructions are paltry. Once you have figured out the "modes" that interfere with operation, be sure to download the app so you are informed that the door doesn't close on its own like all other refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that you had difficulties with the features and functions of the refrigerator from opening the refrigerator. Your feedback helps us understand where we can take steps to improve our product and service.
When the doors of your refrigerator do not close automatically, the fridge isn't level. If the front of the refrigerator is tilted forward, the doors won't stay closed. I have shared a Samsung link below that will help address your concern with the refrigerator.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
I have also shared the user manual link below. Please access the link and turn to page 26 for leveling the refrigerator. Page 27 for aligning the fridge doors.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144698623
Leo
Terrible Condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 weeks in. Open Box deemed “excellent” condition by Geek Squad but had a faulty compressor that had to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rebeca,
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about its early performance and compressor replacement.
If you ever need to reach out to Samsung, please include this reference number (1152194618), as it will help our team quickly pull up your details and provide continued support tailored to your needs.
We appreciate the information you’ve shared and the opportunity to review your feedback.
Christian
Samsung Care
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only thing I would say color is nice
I would recommend this to a friendBest fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t working properly and I called got it fixed free at no charge no my wife is happy with her new fridge
I would recommend this to a friendSamsung Refrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were courteous and quick. Brought it in and placed it accordingly. Made sure I could use the product.
I would recommend this to a friendNot Bad, check the spacing inside!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check what you plan on putting in both areas first.
I would recommend this to a friendThe best black stainless steel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall best fridge for your buck, the black stainless steel
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but kind of small doesnt fitch s normal size pitcher
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge and my Best Buy purchase, customer service and delivery experience.
I would recommend this to a friendNew kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales lady Ginger was awesome very helpful Delivery and installation was on point Quick and efficient
I would recommend this to a friendExcellent Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this refrigerator and I am honestly very happy with the purchase and the quality.
I would recommend this to a friend