Customer Ratings & Reviews
- Model:
- RF18A5101WW/AA
- SKU:
- 6443537
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
New Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator. Can finally get to everything in it and see where everything is!!!
I would recommend this to a friendyeah can we go!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.luv luv luv, luv, luv, luv luv, great quality luv luv
I would recommend this to a friendGreat product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge for the price, it was a bit small for my family
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, I love the black stainless steel color and fits perfect in my kitchen
I would recommend this to a friendBrand response from Samsung
Posted .We love that you love it, Loubunz! We agree the black stainless steel is a very sleek and great looking color! We are thrilled that you choose Samsung to be a part of your home! ^Shay
Pretty, but dead after one week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We may have just received a lemon, but it was one doozy of a lemon. One week after delivery, it died. Just completely dead. Ice cream was like milk and ice bin was full of water. Called Samsung support and was insulted when their first question was "is it plugged in?". We went through a series of steps and finally got it up and running again. I have a power meter and tested it as soon as I found it inop. It was still running, but power level was 1/10th of full run power. Prior to this, the icemaker was operating well. After the re-start, the ice cubes no longer came out separated. They fell out into the tray with 4-6 pieces still connected. The freezer temp also seemed to never reach full capacity as the ice cubes also didn't seem to be completely frozen. Once they fell out into the tray, they stuck to other section of cubes so what I ended up with, was a full tray of solid ice. I even adjusted the freezer temp to max cold, but that didn't help at all. I ended up returning this as if these are the problems 2 weeks new, I didn't have much confidence in the reliability or longevity of this pretty refrigerator.
No, I would not recommend this to a friendGood experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as described. Very smooth transaction and prompt, careful delivery.
I would recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got calls prior and after the delivery to ensure it was delivered well. Thank you for checking in!
I would recommend this to a friendGreat service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one , the 2nd one is perfect! Thank you for exchanging it!
I would recommend this to a friendDisappointing refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is fine but the freezer is ultra frosty! Lots of excess frost. It’s a mess. We trouble shooted according to the book. Did not resolve the issue. Very disappointed. Need to contact Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize for the inconvenience if the freezer is over-freezing which was less than ideal and did not meet your expectations. We are always here to help.
Here is to link to "Samsung Freezer is too Cold": https://www.samsung.com/us/support/troubleshooting/TSG01109866/.
Refer to the user manual "Setting the Desired Temperature or Function" on page 34 and bullet # 3 on page 35: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
You may also refer to this link about "What Temperature Should I Set my Samsung Refrigerator To?" and select "Recommend Refrigerator Temperatures": https://www.samsung.com/us/support/answer/ANS00080450/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882255) when you message us to help our team pull up your information.
Have a great day.
Melardo
Best Buy did well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery came and saw the refrigerator quick and easy and it seems to be working just fine.
I would recommend this to a friendGreat bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply flawless. Excellent fridge and great installation. On time no surprises. Great COVID protocols
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great i love it cool perfect those who delivered did great work
I would recommend this to a friendgreat frige for tight space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NIce high quality frige for a limited space great build qualty
I would recommend this to a friendMust buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. Great color and very roomy. Brought it as a kitchen set and it’s amazing!
I would recommend this to a friendRefrigerator Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I enjoy the Refrigerator very much. Its exactly what we anticipated it to be.
I would recommend this to a friendGreat product for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge at a great price.. wish it had water dispenser but the price was hard to ignore.
I would recommend this to a friendVery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good good good good good good good good good good good good good
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is great! Exactly what we wanted. Delivery service was smooth and professional.
I would recommend this to a friendAMAZING REFRIGERATOR!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing price and great features with this refrigerator! Delivery was a breeze! LOVE IT!!!
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this refrigerator for one month and wish I never purchased it. It’s a beautiful unit and has all the features I was looking for. However, if you have a power surge or power outage, the unit goes out and does not come back on. This happened while I was out of town for 4 days and all of my food in the unit (worth $185) had to be thrown away. When I called Samsung, I was told to shut off my electric for two minutes, then turn it back on. Then I had to reset the temperature controls. I have owned several refrigerators over the years and have had many power surges and/or outages, and my old refrigerators always came back on. I have read this same thing happens with Samsung ranges, so I am glad I didn’t buy the Samsung slide-in range I have been considering.
No, I would not recommend this to a friend
