Customer Ratings & Reviews
- Model:
- RF18A5101WW/AA
- SKU:
- 6443537
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
No issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy these at all our flips and rentals. would highly recommend.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there GENEY, I thank you for taking the time to share your experience with your Samsung Refrigerator purchase. We appreciate being your first pick and thank you for being a loyal member of our Samsung community. ^Brad
Underwhelming...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty small fridge that is awkward to open since the handles are on the top and bottom. Not sure if this is a widespread issue but ours had a bent arm on the freezer which caused the cooling unit to run constantly and never get to the correct temp. Also, the ice maker never worked. Both items are covered under warranty but still a hassle since the thing was brand new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insight about the refrigerator, Justin. Let's get the information you need.
Upon checking, as indicated on our product website, this refrigerator is designed to have a smooth and streamlined exterior design that features beautiful flat doors and easy-to-open recessed handles that blend seamlessly into your cabinetry, adding function and style to your kitchen.
Please check this link for details.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--smart-counter-depth-3-door-french-door-refrigerator-in-stainless-steel-rf18a5101sr-aa/#benefits
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
There are a few factors that can cause an ice maker to not work. Please check these links for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145565342) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
This is a very preliminary rating and not a final;
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't plugged in the refrigerator. It is going into the build out of our basement and we wanted the appliance on hand for the carpenters. Please don't consider our rating as anything other than prerating.
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation and i had the fridge for over a month so far its been
I would recommend this to a friendThanks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your guys did a great job! Service with a smile!!
I would recommend this to a friendSupport
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge i got was a good deal and all but with all the crap I had to go thru made me very upset and took at least a dozen calls back n forth to accomplish a 3 star
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your feedback on one of our products, and we apologize if you had to go thru at least a dozen calls back and forth.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144800694
Thank you, and stay safe!
-Angelica
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for what my family needed. Wissh it was alittlr bigger.
I would recommend this to a friendFridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Counter depth do not appreciate that I cannot move shelves. Doors have no handles do not like that and doors dent very easily
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KateS,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
The Beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome amazing Samsung the family is going to order one of them!!
I would recommend this to a friendLove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought all Samsung appliances for my new home and love them
I would recommend this to a friendHigh Tech Ridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Shelves move ! Great Buy for my first apartment
I would recommend this to a friendDisappointed in Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had it a month and it has stopped cooling 3 times. I had to unplug and replugti save my food - and I’m afraid to leave it because it just stops cooling without any warning- freezer items lost and milk goes to room temperature. I checked air space around all vents inside and out - plenary of space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know you have been through a lot already, so I want to make sure we meet your needs. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143637265) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Nice looking fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is working very well. It is easy to keep clean.
I would recommend this to a friendMy samsumg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it very good shape and quality everything is jus perfect
I would recommend this to a friendStay away from Samsung Refrigerators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to have a Samsung Fridge. After it was installed it stopped cooling, 6 days later. I had to call and they sent me a new one. I had the new one for 12 days, and it stopped cooling. Moral of the story, stay away from Samsung refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Freddie323,
We are glad to know that you are using one of our Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator stopped cooling. In this matter, most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
I highly recommend clicking this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
You may opt to watch a video to avoid future repairs:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144200197
Thank you for choosing Samsung. Have a great day.
-Trisha-
SS refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money, efficient and affordable. Love the product.
I would recommend this to a friendExactly what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for couldn't be the price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Doors
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors don’t close very easily. Always having to go back and really push the doors closed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have the best experience with your refrigerator, KimB. Let us help you out.
If the fridge's door does not close easily, it may impact its cooling performance and eventually create frost. Please click the link and hyperlink for tips.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146681776, to help our team pull up your information when you message us.
Have a great day.
-John
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, love french doors and freezer on the bottom
I would recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to buy from bestbuy. All is about customer retention
I would recommend this to a friend