Customer Ratings & Reviews
- Model:
- RF18HFENBWW/US
- SKU:
- 5889028
Rating by feature
- Quality
Rating 4.3 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Not what I wanted so I settle for this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted but it was the only one that fit. I didn’t have room for a bigger one. The shelves are awkward. To maximize my space I have to put drinks on the door. The ice maker, makes too much ice so it falls out every time someone opens it. It’s very basic.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kb613, I see that you have some concerns with your Samsung Ice maker not shutting off automatically and know that can be alarming. I want to provide you with some helpful information to make sure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
If you need any other assistance, please contact us at your earliest chance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143658437. We want to give a big warm welcome to being a part of our Samsung family. ^Brad
Something simple
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything abt this refrigerator...even tho I couldn’t get one with the ice maker on the outside the ice maker on the inside works just as good
I would recommend this to a friendGreat French
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator that's being utilized for a property being resold, very happy
I would recommend this to a friendGood overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the freezer but refrigerator I like Freezer cumbersome
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. This is the first Samsung Refrigerator I purchased and am so satisfied I have purchased a Samsung dishwasher and stove.
I would recommend this to a friendGreat refrigerator for our new home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We look all the other stores but only Best Buy provides us the right size and specs that we need for our new home.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking item for the price and good place to Purchase at Best Buy.
I would recommend this to a friendGood quality of product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this Refrigerator a lot. It’s so easy to used. A lot of room to storage my food. I love the freezer under, it’s so easy to open and use.
I would recommend this to a friendGood fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size fridge, my drawback would be that once the ice maker starts to be full the ice falls towards the back of the freezer and can become a mess. Keep an eye on the ice maker and shuffle around ice to prevent ice from overfilling in the back area or turn off ice maker once full.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I am sure that was a great addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Good for first 3 weeks.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a beautiful refrigerator but after 3 weeks it stopped cooling. Service call is in for repair next week. Really hoping it's an easy long lasting fix. Ruined over $300 worth of food so far, not happy at this point. Will update the review after we see how the repair goes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. Based on the information provided, you are currently working towards a resolution with one of our Authorized Service Providers. We are very confident that the technician will be able to resolve this matter for you. Should you need further assistance after your service appointment, please contact us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142902991) and it will help our team pull up your information. Thank you for choosing Samsung! ^Lena
Great up grade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new fridge and wanted French doors. Same week I got this had a 24 hr power outage and this fridge stayed cold. So happy I got this fridge.
I would recommend this to a friend- Cons mentioned:Limited space
Looks nice but not much room on the inside.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a lot of space for milk containers or anything tall.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Daisey,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the refrigerator space doesn't meet your expectation. We understand that your fridge plays a critical role in your family's diet. The larger the family the larger space needed to store the entire family's food. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144651469
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung French Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and design of this refrigerator. I was hesitant about having a freezer on bottom but it is easy to work with and no problem.
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes the best products overall, with features that are easy to use, I would reco.mend this product to anyone looking to replace their current fridge.
I would recommend this to a friendGreat refrigerator for small kitchens
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a senior citizen and this is a great refrigerator for my small kitchen so I don't have to keep bending over to find the things I need.
I would recommend this to a friendIt serves the purpose right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Stylish design and easy to use. Will recommend.
I would recommend this to a friendHappy with my purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for. No issues with this appliance. Happy with the purchase of this refrigerator and the delivery experience.
I would recommend this to a friendIt’s ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge but I’ve been running into tiny problems. I do notice sometimes that the fridge isn’t cooling and it’s either because the fan has froze over or it’s defective. But what does seem to help is resetting it by putting in on display mode then back to normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142889843. We thank you for being a part of the Samsung family. ^Brad
Great refrigerator for a small kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of this refrigerator. Looks great. Ice-maker is really nice.
I would recommend this to a friendIt keep things cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, It is on the smaller size and drops ice but it keeps the beer cold
I would recommend this to a friend
