Customer Ratings & Reviews
- Model:
- RF18HFENBBC/US
- |
- SKU:
- 5889016
Customer reviews
Rating 4.3 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Quality4.3
Rating 4.3 out of 5 stars
- Value4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size fix in space. Just miss the water section with the jug. They should make this size with the water section also .
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, easy setup and use!!! The customer service I received during the purchase of this product was impeccable.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
nice refrigerator for a motor home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, Great service, very happy with how the salespeople acted, very nice and pleasant and knew just what to do and did it.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't encountered any oroblems yet. It definitey is an upgrade from my old fridge. Looks well with the remodelled kitchen.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for 1-2 family home. Would purchase again.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Large fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large fridge, looks good seems well built so far. Painless purchase from best buy
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
This refrigerator is new to me for this style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This us my first time owning this style in refrigerator I am nit use to the counter depth style seems smaller butbuts perfect for my household
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
I love this fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge recently and it was a huge upgrade to what I had. Works great and I love the storage I have with this fridge.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Heheh
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can keep my food cold and sodas and beers and vegetables and fruits and snacks and more food and more soda and water
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Awesomeness in our kitchen!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design and superior quality! This fridge ticks all the boxes!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps everything very cold. At first i was not sure about the freezer bottom drawer but it’s worked great so far for a few weeks.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good refrigerator with plenty of interior space. I have no complaints about it and it looks great in my kitchen.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Perfect size and great appearance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator looks great and performs wonderfully. Easy to clean the outside and fits in tighter space.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Do not recommend.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. The fridge is already making some kind of vibrating noise intermittently. The only thing that has made it stop when this happens it to give it a good shake. The freezer drawers are so small and barely pull out far enough. The spacing for the shelves in the main body is completely useless so there's one tiny section that I can actually stand a gallon of milk or a thermos up in. The side shelves are also sized poorly. Either way too much vertical space for one shelf, just to have not enough in the one above it. It does hold the gallon jugs and things like tall creamer bottles, but I hate to put that much weight on the doors. The butter dish maybe holds two sticks of butter.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Refrigerator making noise and I would like to help ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Thank you for choosing Samsung. ^Brad
Rated 4 out of 5 stars
Great fridge for a small family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for a small family. Enough space and easy maintenance.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
The renters love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator from Best Buy as the one we had had failed!! It was for a rental home, and the renters love it!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Fridge works great, delivery service not so much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with fridge wish we could put magnets in front not just on side. A little smaller than I expected. Will fit only two gallons without issue . The delivery service experience was horrible.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for loving the product. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144655798
^Camille
Rated 1 out of 5 stars
Ice is the fatal flaw
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this less than a year. There are no work a rounds we can figure out. Everytime the freezer door open it drags the ice tray under the ice maker and their is a cut out in the back of the ice maker to allow it to pass under. It also drags a couple ice cubes every single time. You hear them hit the bottom, thunk thunk and the you think should I get them now or later. It doesn't matter its work and awkward. I wait for later. After they have melted and turn into a thick sheet of ice on the floor of the freezer. Invariable you have guests over pull the door open and then hear the scape where the ice has built up to the point the door won't close. Then you have to get a knife, lay on the floor and try to break a thick piece of ice the width of the freezer bottom free in a couple of pieces, small enough to remove, yet large enough to not have ice pieces all over the floor. It happen every 2 months maybe more frequently. Not part of the equation when we purchased it. Everything else is fantastic!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144643051
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 4 out of 5 stars
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect small and reasonably priced fridge for a small kitchen
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Fridge! Might not be the biggest but it’s big enough for the essentials! Definitely recommend
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend

