Customer Ratings & Reviews
- Model:
- RF18HFENBBC/US
- SKU:
- 5889016
Rating by feature
- Quality
Rating 4.3 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Excellent counter depth refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The is not only a perfect for counter depth it has style and runs smoothly.
I would recommend this to a friendSimilar to our old model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy a fridge that would fit through our door. Didn't leave much options. This is a small fridge similar to our old Samsung model. The inside design leaves much less space to work with for same size model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi UghRemodel,
Thank you for your insight about the Samsung refrigerator. We are saddened that the Samsung refrigerator is not up to your standards.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144841172.
^Rainly
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Delivery and setup went smoothly, no complaints!
I would recommend this to a friendFridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits my space perfectly. Meets our needs very well.
I would recommend this to a friendHreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good good good good good good good good good good great
I would recommend this to a friendGreat!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT!! Easy Purchase on line. Great delivery. Very Happy with purchase!!
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s working good. Hopping that it will last me few years.
I would recommend this to a friendEnjoying my new frig and stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people were excellent. Enjoying my purchase very much!!
I would recommend this to a friendUpgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great appliance. I love it and would recommend.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful machine wish we could've had it a little bigger, but wonderful
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, fits perfect in my kitchen ! The size is prefect
I would recommend this to a friendGreat product for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a basic laptop. Nothing fancy. Use for school and ir seems to run great. No issues
I would recommend this to a friendNice appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator - nicely designed - very happy with it.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looks and fits nicely in our condo.
I would recommend this to a friendice cubes fall on floor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks good, but you have to be careful to make sure you close the doors firmly, whe you open the freezer drawer, ice cubes fall out on the floor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Irish,
Thank you for giving us your feedback about your refrigerator freezer drawer. I'm sorry to hear when you opened the freezer drawer, cubes of ice fell out on the floor.
Sometimes we need to clean the refrigerator properly to avoid mess. I will provide you with a link related to your freezer drawer.
Here's a link: https://www.samsung.com/us/support/answer/ANS00063107/.
Also, you can check this link: http://publish.samsungsimulator.com/simulator/69dae69c-792b-434a-8a07-ff267574e37c/#!topic/refrigerator_accessories/using_the_multi_supporter.
You can check the warranty information on this link:https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144218189
^Rainly
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very well built, keeps things very cold and love the freezer at the bottom.
I would recommend this to a friendGood basic refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a basic refrigerator and is good for the price paid. It does make noise when the ice machine is working.
I would recommend this to a friendBrand response from Samsung
Posted .Hi WINSTON,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise. Usually, a refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144639168
Thank you for choosing Samsung. Have a great day.
-Trisha-
I am writing this review for points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fine looking appliance that we put into a fix and flip. It looks good
I would recommend this to a friendRe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the freezer storage space is a plus.
I would recommend this to a friendOur S as msung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good very nice looking in our new kitchen.
I would recommend this to a friend