Customer Ratings & Reviews
- Model:
- RF18HFENBBC/US
- SKU:
- 5889016
Rating by feature
- Quality
Rating 4.3 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Perfect fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is beautiful and I’m very much in love
I would recommend this to a friendIce maker should have a auto shut off otherwise it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs auto shut off for ice maker. Otherwise its great
I would recommend this to a friendGreat equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung fridge is compact , excellent and beautiful.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. As advertise. Would recommend to buy
I would recommend this to a friendBest conterwidth refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks very beautiful and very energy sufficient.
I would recommend this to a friendSmall but efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good layout for a small fridge. No complaints so far.
I would recommend this to a friendMakes things cold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. Good quality. Would Recommend to anyone
I would recommend this to a friendLike the look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker doesn’t stop automatically. Bottom drawer freezer doesn’t pull out very far. Found crack on lower plastic shelf this morning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mary,
Thank you for reaching out. We appreciate you informing us that the ice maker on your Samsung refrigerator doesn't stop automatically, the bottom drawer freezer doesn't pull over very far, and there's a crack in the lower plastic shelf. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
As per checking, Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not collecting high sufficient to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Here is a link to the troubleshooting steps to try when the ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
You may check pages 33-34 of the user manual for information about operating your Samsung refrigerator and pages 35-36 for maintaining it for reference
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144788325
Thank you, and stay safe!
-Angelica
Water leakage inside fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starting to really hate this refrigerator due to pool of water always forming at the bottom of the drawers and inside as well. I have to manually take out the water every WEEK. I have technicians come by and attempt to fix the issue but here I go again the following month calling in for them to come. I have had parts replaced and or they just show up and say it just needs a reset. Why would it need these things in just 2 years? It would be nice if I can just return it or get a whole new replacement because I don't want a technicians to come by every month for the same issue. Just go with a different brand of fridge and save yourself the headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Refrigerator pooling water in the fridge compartment. I would love to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143083064. We thank you for being a part of the Samsung family. ^Brad
Would not buy again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cold cut drawer in fridge doesn’t open far enough. Hard to get to back of drawer without removing contents in front. Freezer produces frost constantly. Ice container is terrible. EVERY TIME we open the freezer I’ve spills out into the back of the freezer floor. Would definitely not buy again and would exchange it if I was allowed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SDCsr,
I see that you are needing assistance with your Samsung Refrigerator freezer compartment and understand how much of an inconvenience this can be. I have some helpful information to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109344//#frost-in-the-freezer-or-refrigerator
If you continue to experience an issues, let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143256937. We thank you for being a part of the Samsung family. ^Brad
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a temp refrigerator. I would not buy it. It feels extremely cheap. Test it out before using.
No, I would not recommend this to a friend- Cons mentioned:Noisy
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought the noise would go away once it hit the right temperature. It never did. Was noisy Best Buy was great about getting me into a different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for giving us your feedback about the noise coming from your refrigerator. We apologize for the inconvenience it may cause you, and I understand that this experience is not ideal. We appreciate your time and effort in using the troubleshooting steps by adjusting the temperature to remove the noise. However, you are still getting the unusual noise.
I will provide you with a link that indicates the potential noises coming from your refrigerator and its troubleshooting guides.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Also, you can check the warranty information on this link:https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144218027
^Rainly
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get ride of odor in new fridge. Hope to find solution soon.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator smelling. I have some helpful tips to provide you on how to keep machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00079481/
Thank you for choosing Samsung. ^Brad
ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker does not function properly, called twice for reppair
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143084990) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Samsung 17.5 Cu Ft French Door Counter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, the drain system is no longer working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RoCM, I realize you are experiencing problems with your Samsung Refrigerator not operating properly and understand how concerning that can be. I would love to offer some assistance in finding a resolution to this issue. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143569275. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Noisy
Way too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is very attractive but is on most of the time. When on it is extremely loud. I measured 52-53db. Returned it
No, I would not recommend this to a friend - Cons mentioned:Noisy
Not happy w/ how noisy it is.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator makes a LOUD snapping and popping noise at least once every hour. Sometimes it makes this noise several times in an hour. It is not the ice maker making this noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi H20zno,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if your refrigerator makes a loud snapping and popping noise. A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation.
This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144251295
^Mila
The refrIgerator is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered damaged and getting a replacement was very challenging.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144652022
-Trisha-
Great refrigerator for a small damily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator appears fairly good-sized until it's open. Not very deep at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amery,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this refence number 1144841282.
^Rainly
Ice still stinks 11 months later
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice from this ice maker still is unusable almost a year after the purchase. They say you have to run several batches before the bad taste is gone, well I've run hundreds. They say it's foods in the freezer, I've emptied the freezer and put everything in double freezer bags and still the water tastes exactly the same as the first batch. This is useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand your concern with the taste of your ice. I have a link below that will answer the problem for you. See below:
http://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-or-ice-tastes-bad
Thank you for choosing Samsung. ^Brad