Customer Ratings & Reviews
- Model:
- RF18HFENBBC/US
- SKU:
- 5889016
Rating by feature
- Quality
Rating 4.3 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Liked fridg, poor support for service from samaung
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After over 2 hours on bestbuy service line we are told we need to contact Samsung because it is under their warranty befor Best Buy protection plan kicks in. Samsung would not proved an appointment for 2 days. When they did provide an appointment it was 10 days from when we reported the issue. This is unacceptable on a refrigerator not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JJsquared,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working. We understand it is important to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144643284
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stay far away from this refrigerator!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay far away from this refrigerator. I purchased this as an appliance bundle deal for a short-term rental. The refrigerator has always had cooling issues since day one. I thought it was maybe because it was rarely ever full. Fast-forward to today, the freezer no longer keeps things frozen and fridge does not cool. Samsung microwave gave out exactly a year later. Samsung dryer at another property needed service 3 times in 3 years already. Just waiting for the range and dishwasher to give out. Now in the process of contacting Samsung for service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Andrew, I understand you have some concerns with your Samsung Refrigerator not cooling properly and know that can be alarming. I want to provide you with some helpful information to ensure your re getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have any further issues, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661713. We thank you for being a part of our Samsung family. ^Brad
Don't buy at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't even return it after a day of delivery. I've been trying to return this item which show in my account as returned yet is seating in my leaving room, same as everything else i bought with this package and when i try to return the item it says that they can't do the transaction because it shows as already being returned yet they haven't returned the money and I'm sure if in the future I need the warranty for the items i keep they probably won't honor it since it shows as being return already
No, I would not recommend this to a friendDamaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle screw came broken and when I called Samsung they refused to replace it. The only option they were giving me was to return the fridge and that wasn’t an option because I needed the fridge.
No, I would not recommend this to a friend- Cons mentioned:Noisy
Worse refrigerator I have ever owned. Very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung does not back a product that a customer finds very annoying. Very very load when running
No, I would not recommend this to a friend Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refridgerator came with dents in the left front door and it does not cool to the desired temp. Now dealing with getting Best Buy Geek Squad out here to fix both on a brand new refridgerator. This speaks to the overall quality of the appliance and the way it was handled before delivered to us.
No, I would not recommend this to a friendCurrently broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator has failed after 3 weeks. Currently going through procedure to get it working. If that doesn’t work, they will send technician out. Meanwhile, refrigerator is full of food that will spoil. Not happy at the moment. It’s also Saturday so unlikely their service is good enough to get someone out today or tomorrow. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize you are having issues with your new refrigerator. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142460869. We thank you for being a part of the Samsung family. ^Brad
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call a tech in to replace the bottom freezer’s rails, the freeze is a pull out drawer. (work was done under warranty). Freezer started frosting up within a month of the purchase because the door wouldn’t shut/seal properly. Samsung’s tech support was horrible, they were unable to locate the serial number/model number of my fridge. Took them 10mins to find what fridge I had purchased. Overall, a pretty poor experience so far, except for the tech that came out to fix the issue. Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Refrigerator. i am glad that our service professionals were able to resolve your issue. Thank you for choosing Samsung. ^Brad
Restrivitive access disappointing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Measured accurately but due to the manner in which the door opens it will not open at a 90 degree angle. Very disappointed. What is the exchange/return pollicy?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Callie.
Thank you for bringing this to our attention. I see you have some concerns with the 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel door is unble to open properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Allow 2.5" of clearance on the hinge side of the refrigerator when installing next to a wall where the handle may make contact. Please also allow 1" minimum clearance at the rear for proper air circulation and water/electrical connections. Allow a 3/8" minimum clearance at the sides and top for easy installation. 5. Ensure each door and entryway in the home is wide enough for the refrigerator to move through easily. Do not install them next to a wall for optimal usage and to open refrigerator doors completely.
You may also refer to the user manual for the following;
Getting ready to install the refrigerator on page 13
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144653266
Have a great day.
^Charles
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smudges easly, very difficult to clean! Freezer does not open enough, it only opens half way!! Difficult to place items in it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LaGuera,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the smudges on the refrigerator's surfaces and having a hard time organizing items in it. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144650897
Thank you for choosing Samsung. Have a great day.
-Trisha-
Wouldn’t recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like that the doors dont close automatically you have to push them all the way other wise itll beep to annoy you to close them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know what you think of the refrigerator, Nezar! Samsung values feedback from all our customers. ^Jecca
Garbage in so many ways.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No space, poor design in just about every aspect. The shelves don't adjust to fit normal drink pitcher sizes. The center drawer won't open with only one side of the French doors open (about 1" too wide). The ice maker is garbage. The freezer is useless with the small bucket design. You can't even fit a standard pyrex 12" dish longways in the fridge. This fridge is complete garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator Ice Maker and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142914994. We thank you for being a part of our growing Samsung family. ^Brad
Ice maker stopped working after 9 months -
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker stopped working and it is a battle with the automated voice systems to try and get it serviced!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I recommend looking over the information in this link (https://bit.ly/31PKe1O). It has what steps to take if the ice maker is not working. ^Jecca
- Pros mentioned:Spacious
Beautiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it a lot the design the space inside is plenty and the ease
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are glad to see that you are enjoying this spacious unit. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Noisy
Horrible Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud all the time. We had the service person out he said the loud noise is normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mair,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize for it is very loud all the time. A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation.
This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144251251
^Mila
not a fan
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to exchange. Seal was bad from day one. Shelves and drawers were thin and cheap looking
No, I would not recommend this to a friendIce in refrigerator is toxic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate the refrigerator. Samsung and After weeks the ice still tastes awful. This is my secind refrigerator in 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Curbside,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice having an awful taste. Usually, if your ice tastes funny, you may need to change the water filter. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144639088
Thank you for choosing Samsung. Have a great day.
-Trisha-
attractive but not roomy or user friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer compressor died in just 2 months. Lost all of my meat and food products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there VidB! This link (https://bit.ly/2Z3ZI0s) has all you need to know about what steps to take if the refrigerator is not cooling properly. ^Jecca
Couldn’t go into the store to see before buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst refrigerator ever for space! Shelves don’t split to move to accommodate milk jugs or drink containers. I would have picked another one if I had the chance to go into a store to see them before buying. Biggest mistake ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
Expensive small fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive for small size, good delivery service, stock shortage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator purchase. I am sure that you will love this product. Thank you for choosing Samsung. ^Brad