Customer Ratings & Reviews
- Model:
- RF18HFENBBC/US
- SKU:
- 5889016
Rating by feature
- Quality
Rating 4.3 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Don't waste your money on this one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst appliance I have ever purchased! I had much higher expectations of Samsung but after only 2 years I had to pay over $350 in repairs and now after 2 more years I am spending another $400 in repairs not to mention all the food I had to throw away because the unit is not cooling. Their customer service is useless! Keep searching because Samsung has not figured out this technology yet!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are experiencing a lot of grief from your Samsung Refrigerator and would love to offer some assistance. I would like to make sure you have a better experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143357952. We thank you for choosing our Samsung family. ^Brad
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 4 years before the compressor blew. Do not biy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi K021.
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator compressor.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
I suggest you check this link of your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868537) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Compressor Died in 12 Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On top of that, the "Geek Squad" 3-year warranty could not fix the fridge, could not replace it until 2 months in the future, and charged me $200 more since the fridge was no longer on sale. Before you buy this fridge, know that it is poorly made and that you will get very little accountability from the Geek Squad should you purchase additional coverage.
No, I would not recommend this to a friendDon’t buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this fridge was a nightmare and the problems are all over the forums. Anyone who gives this a good rating hasn’t owned it very long. Do yourself a favor and take my advice and don’t buy a Samsung fridge. It’s basically a giant freezer with a worthless ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SenatorPete,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144638864
Thank you for choosing Samsung. Have a great day.
-Trisha-
Garbage company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Samsung refrigerators are Garbage. They do NOT stand behind their products. All ice makers freeze up and Samsung doesn't want to rectify the problem. I wish I could give no stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with the ice machine on your Samsung Refrigerator and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142786453. We thank you for being a part of our growing Samsung family. ^Brad