Customer Ratings & Reviews
- Model:
- RF18HFENBBC/US
- |
- SKU:
- 5889016
Customer reviews
Rating 4.3 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Quality4.3
Rating 4.3 out of 5 stars
- Value4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 3 out of 5 stars
Doors are disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this refrigerator because I wanted a smaller unit and I don't need or like an external water dispenser. For the most part, it meets my expectations. But I was disappointed with the way the "french" doors on top close. When you want to shut them, they don't securely swing back into place with that feeling of natural momentum. Instead, they will sometimes remain ajar on one side or the other. You have to very deliberately make sure they have been secured shut. Frequently a door remains a little bit open without my being aware of it.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friend Rated 4 out of 5 stars
Wish it had on the door water and ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size for condo but I wish the refrigerator had an on the door water and ice dispenser
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Counter depth, Spacious
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Fits perfect in my kitchen. Counter depth. Lots of room inside.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
seems to be a good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The movable drawer in the fridge does not slide to a point where an open door allows it to slide open. It is a small drawer but both doors must be open to access it..Not smart. Also they probably could have made the ice drawer a bit smaller and given more space to the rest of the freezer compartment. So far, that's all I would complain about. On the purchase and delivery side of things, the fridge required an inline filter and while I had bought one to be installed when the delivery people put in the water line, they did not have the right connectors for installing the filter and just left me to solve the problem myself. Not very professional of Best Buy to n not understand what was required. I spent extra money and time to solve the issue at a Lowe's Store.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
efficient in operation and beautiful in appearance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This frig was purchased for a studio apt I am renovating. Thus, tenant's need for a spacious yet "regular" size frig was paramount. Frig meets those two requirements as it holds all fresh and frozen foods desired by a young millennial couple plus fits into the small kitchen space in the studio. To date, all compliments and no complaints.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Good refrig but .......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stainless steel looks nice, but finger prints are impossible to remove. Samsung customer service said to use dishwasher detergent. No use. Even stainless steel cleaners do not work on the refrigerator (although it works on my other stainless steel appliances)
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi SanFranciscan,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144652270
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One thing I don’t like about is the freezer is not very big, but overall good! Love it
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size, Spacious
Rated 5 out of 5 stars
Great buy and just the right size for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the product and it is very quiet. The pefect size for me.
This review is from Samsung - 17.5 Cu. Ft. Counter Depth French Door Refrigerator
I would recommend this to a friend - Pros mentioned:Size
Rated 4 out of 5 stars
Fits perfect in a tight space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was one of only a few available that would fit our small space. Very happy with it. Only cons is shelf spacing is not flexible enough to fit products sold in stores. Freezer space can be difficult to access and fit large items.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Counter depth
Rated 4 out of 5 stars
Solid. Freezer makes snow if not closed correctly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frig provides lots of room at counter depth. Having the freezer on the bottom makes things easier to find. The one con, freezer fills with “snow” if not closed properly...
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Filled our need.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were flooded by Hurricane Harvey and lost all of our appliances. This refrigerator was the first replacement we purchased. We are very pleased with the product.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great fridge for the size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a French door fridge and this is the only fridge that could fit my kitchen
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Great refrigerator for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator's size is great and so is the price
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Counter depth
Rated 5 out of 5 stars
Nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a floor model and was priced very well. I like that its counter depth and looks great in my kitchen. Works well, however, I would've liked a few more shelving options. It's pretty limited and tall items are hard to fit even after adjusting the shelves. Overall though, nice looking and works well
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Nice smaller refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace the original refrigerator in our camper. Great for the price and size if your wanting to convert to a residential refrigerator in your RV.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 4 out of 5 stars
Looks so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a backup fridge since the one I wanted is on back order. It looks so good in my kitchen. And it’s just enough space. I actually really really like it. Such a clean look.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
I rated it good because I don’t know how long it’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rated it good because I don’t know how long it’s going to last, so far OK
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
Excellent quality and size
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a very specific counter depth fridge, and this model delivered. It fit well within the confines of a small apartment but the impressive capacity to store, the quiet compressor and frigid temperatures make it a top notch fridge. I would recommend this to anyone in an apartment or even as a second fridge in a large home.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Excellent for a small unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for the price. We needed a small unit to fit in our kitchen area.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
It's a fabulous refrgerator for its size!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung French Door refrigerator meets all my expectations! I didn't know what refrigerator to get, because I have limited space in my kitchen, but my new Samsung fits just fine and is so spacious inside. I had trouble with poor door seals on my old refrigerator, but the Samsung seals are very tight!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend

