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Customer Ratings & Reviews

Your price for this item is $1,149.99

Customer reviews

Rating 4.3 out of 5 stars with 925 reviews

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Rating by feature

  • Quality

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 925 reviews
  • Rated 3 out of 5 stars

    Mediocre.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the french doors and the dinging to remind you it’s time to close the doors. Shelf space is not very organized. 2 weeks in and the ice still has a much starry taste to it and it is not pleasant. The freezer door handle came off within 2 weeks as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143000854. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, tons of space. Delivery was easy, even though they had some stairs to combat. All around great deal

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Beautiful Looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a small fridge and this one was the only French door style that would fit. It's beautiful, however the shelf heights are extremely low, difficult to put a water pitcher in. The motor also makes a constant hum, then starts getting louder for several minutes, enough to have to turn my sound up on my TV

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kitkat,

      Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud hum. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. We will surely notate this feedback for better products and services in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      Understand the noises coming from your refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      Tips for an organized refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144651400

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    beautiful if family isn't too big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. Especially the counter depth. Bright and clean as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This is the perfect fridge for us. It is a bit smaller than our last one but turns out we can fit everything in because the layout is much better organized. Love how sleek it looks tucked into its spot, and with French doors there is a lot of flexibility in use; takes up less room and lets out less cold air than when we were rooting around inside our old one with the one big open door. And finally, it is much easier surface to clean and finding it less prone to streaks or smudges.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps Food Long But Doors A Problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product would get full stars if the doors closed a bit easier. There is a sound that goes off to let you know the doors are not secure. However, I find the doors don't close immediately like they should. That being said, I've never had food keep and stay well for so long. Fruits and vegetables have a long shelf life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New but on clearance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking fridge . The space is so small even if i move around the shelves its not a perfect fit. The doors keep opening easily. I have to press firm on them , also the beeping of the door to let me know is open is not as loud for me to hear. Might consider this for a single person or small department

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good price for a refrigerator and fits my opening

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Looks great and works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Working as it should. Counter depth was the right move for my kitchen. Installers should remove all stickers before leaving!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this fridge about a month so far, but so far so good. It was a huge upgrade from my previous fridge and I did not want a water/ice maker on the door. The fridge was a little loud at first, went away after playing with features. Otherwise no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Counter depth fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice counter depth unit. No water or ice maker but exactly what I need to not have space to walk around the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the counter depth refrigerator. It fits much better into the space allotted for it. A great addition to my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned upon reading service nightmares on Samsung products. But I live in New York CIty, and kitchens are very small and you have to buy 'counter appliances' (meaning a maximum of 24" deep) and this Samsung was the largest and had the most features of any counter fridge. I purchased it, after checking the ratings, and I am very happy I did. The capacity is huge for a counter appliance. I like that the temperature controls are on the frame top when the doors are opened. Also here is the turn on and off for the ice maker, which is very convenient. After two months I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    LOVE all the room this new fridge offers!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with my new refrigerator! It fits nicely in my kitchen without looking large and bulky. The inside offers so much space. I love the sleek design!!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    LOVE!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks small from the outside but it's so big inside. I love it! My veggies and fruits stay fresh!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Perfect for small kitchens

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are working with a small space this is a nice choice. You can move one of the drawers around to make room. The ice maker works well.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is roomy, has large compartments for veggies and fruits and the temperature options are multiple.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    We got what we need

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's better than the last one we had. The last one is big but much room inside. This refrigerator is what we wanted small but roomy inside.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great quality and appearance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. It has a great look and the storage capacity is what we needed. Samsung appliances are definitely good products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good price compared to others. It worked well and seemed very functional. It was for a house being flipped so couldn't comment on lasting value.

    I would recommend this to a friend