Customer Ratings & Reviews
- Model:
- RF18HFENBWW/US
- |
- SKU:
- 5889028
Customer reviews
Rating 4.3 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Quality4.3
Rating 4.3 out of 5 stars
- Value4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Great size & looks beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge for a smaller kitchen. Looks nice and keeps everything super cold!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Only okay.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had paid more attention to how much a person could move the shelves. Tall things like a bottle of orange juice don’t fit except in the door. And only one door has a large opening shelf. But the fridge otherwise is attractive, fits perfectly and cools stuff well.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Ice maker
Rated 5 out of 5 stars
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect size and it cools quickly. freezer works perfectly and the ice maker is just what i was looking for.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
Love it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I completely love my new fridge. The way it looks, the room it has and how easy it is to retrieve items from it!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a 2 year extended warranty because I read some reviews about it freezing up. I have not personally had that issue. Although, tomorrow 9/14/2019 they will run water lines for the ice. So only time will tell. Otherwise, I absolutely love this refrigerator.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
good looks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality good price nice appearance like freezer location lots of room
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
I love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t have picked a better one, it’s not to big and the inside has more than enough room for a family of two.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
New refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. It has so much more room than our other one.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Perfect in every way.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sized fridge for a single professional in her mid-20s. It’s quite small, I don’t see it being enough for more than a household of 2 (even 2 would be pushing it to an extent) but it is classy and fits great in my chef’s kitchen. Delivery service was hassle-free, Jeremy and the team were wonderful to work with, and followed all safety guidelines. Would highly recommend.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
I love this fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one cool fridge.It has twin cooling and a two drawer freezer.It is spacious and good looking.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in an old apartment building, anything larger than this refrigerator would have not fit in my elevator. Although it was not my first option, I’m thankful that this was available and worked out for me. The Power Freeze and Power Cool options are my favorite!! Works very very well. I do wish that the shelves were adjustable, larger bottles are difficult to fit inside.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Cons mentioned:Freezer issue
Rated 3 out of 5 stars
Fridge looks nice but freezer stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks great, it fits perfectly with the counters, but unfortunately the freezer it’s working properly. I’m going to have to call someone to come repair it
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rick,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the freezer is not working.
To help you with this, I will provide you with a link that indicates an article about freezer issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144424265
^Rainly
Rated 4 out of 5 stars
Adulting with appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this beauty online. Even though I have a tiny apartment we have to buy our own refrigerator. I am extremely happy with the product, but the delivery experience has been awful.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Excellent refrigerator not bulky for a small kitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge... its small but stores a lot. Havent had any problems with it.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Refrig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was only size to fit in our kitchen space and was same refrig model we had prior to this purchase so assumed would be perfect fit since we do half small space. But after delivery and placing items in refrig found that the interior is not the same size! Exterior was exact same as old refrig but inside is much, much smaller !
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Ice maker
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent space distribution. comes with ice maker, good for value
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge no issues. I would recommend this to all my friends works great. fits in the type area I have.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend - Cons mentioned:Limited space
Rated 5 out of 5 stars
Good!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good fried for a single or a couple. It has not plenty space.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Functional but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Visually, this is an attractive refrigerator. However, for the first week, the ice-maker was non-functional. We had to continuously push the reset button to get the ice cubes to release and the tray to refill. As it turns out, we can't actually use the ice because it has a very strong plastic taste. We washed the ice cube bin and let it air out for most of a day but that didn't reduce the problem. Thinking that the problem could be coming from the tray itself, we searched online for instructions on removing the tray so we could wash and air it out, but couldn't find anything that helped. Overall, we'd say it's not the great deal that we thought it was.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Newfridgeowner! We want you to have the best possible experience with this refrigerator. Here's a link (https://bit.ly/36iTIWe) to some steps you can take if the water or ice tastes bad. ^Jecca
- Pros mentioned:Design
Rated 3 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design and finish. Initially had issues with the ice maker which would not function properly. Was difficult contacting and working with customer service to remedy situation.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung refrigerator. I am glad to see that customer service was able to provide a properly working machine to you. We welcome you to our family and thank you for choosing Samsung. ^Brad

