Customer Ratings & Reviews
- Model:
- RF18HFENBWW/US
- |
- SKU:
- 5889028
Customer reviews
Rating 4.3 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Quality4.3
Rating 4.3 out of 5 stars
- Value4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noisy
Rated 2 out of 5 stars
Don't do it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this, loved the big space considering it really wasn't huge but still it was perfect also loved the features it came with and for the price it was a steal (had it worked right). But not so fast...I returned it in the first week or two. It was the noisiest thing and it progressively got worse each day. If that thing would have lasted a month it would have surprised me. Like I said I returned it and got something else.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference Ticket number: 1144639129
-Trisha-
- Pros mentioned:Size
Rated 5 out of 5 stars
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for 1 or 2 persons; not ideal for a family.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of this refrigerator and it has worked great so far! The only negative is the meat/deli drawer is very shallow so doesn’t fit everything I wish it would. Otherwise I love it!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Counter depth
Rated 3 out of 5 stars
Basic Average Refridgerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only unit that was counter-depth and 37" wide. Yet they couldn't include an egg area and shelves were too restricted. It is just OK, but nothing great.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ZelmoR,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the refrigerator space doesn't meet your expectation. We understand that your fridge plays a critical role in your family's diet. The larger the family the larger space needed to store the entire family's food. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144652041
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Size
Rated 3 out of 5 stars
Decent small fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer makes strange noises for no apparent reason but the fridge is fine if you need a smaller unit
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CandP,
Thank you for giving us your feedback about the noise coming from the freezer. We apologize for the inconvenience it may cause you, and I understand that this experience is not ideal. Right now, we are continuously working to improve our Samsung product, and our customer's feedback is highly appreciated.
I will provide you with a link that indicates the potential noises coming from your refrigerator and its troubleshooting guides.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144219209
^Rainly
Rated 5 out of 5 stars
Great appliances for the purchase prices.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was friendly and helped me with the entire purchase process. They saved me as much money as possible and got me the most benefits from my purchase. Delivery and installation went as planned. Again with friendly customer service and willingness to answer all questions.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Love the refridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product and delivery was great. Website gives incorrect delivery and it gets changed after purchase,,,also called for adjustment on price to match Home Depot sale and account has not been updated yet
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Cons mentioned:Limited space
Rated 3 out of 5 stars
A bit small and limited shelf options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent fridge, a bit on the small side. Wish there were more options for moving shelves around. Not a lot of taller space available.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friend Rated 4 out of 5 stars
Great for small kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A breeze to install and is working as expected. I have a limited space to work with and this unit allowed me to keep the french door model.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has nice features such as a digital temp readout and power freeze and cool but the shelves are not very versatile. It’s a great size for a small family
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I love my new refrigerator. The only downside is that there is less room inside than I expected. The freezer has compartments which is nice.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Been great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been great. Had for over a year now. With 18 mo. 0% interest. Only complaint is would like more adjustability in the shelves.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
1 month review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge for a small space, it fits perfect and has worked very well, sleek design and nice interior lighting. This is a lot smaller than your average home fridge, I got it for a apartment style kitchen and it works amazing. 30 days into it and not a single issue yet.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Was a little wary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little wary buying this fridge after the reviews I've read about icing issues in the freezer. I went ahead and purchased anyway since I have had great luck with other Samsung appliances and wasn't wrong with this one. Great fridge!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price. The only negative is that the shelf space isn’t great for fitting taller condiment jars and gallons of milk
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend- Cons mentioned:Noisy
Rated 3 out of 5 stars
Rocky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful refrigerator, a space saver. It's really noisy for a new refrigerator.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your Samsung Refrigerator rocking and making noise. I would like to help ensure you are getting the best performance from your machine. See links below:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Rated 3 out of 5 stars
Ice Drop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator. Looks perfect. Refrigerator works perfectly. Freezer...every time we open the freezer, ice drops out of the ice maker and falls under the freezer. Not on the floor, there is a catch place. I’m not sure what is happening when it melts. We have hard wood floors under the refrigerator.
No, I would not recommend this to a friendRated 5 out of 5 stars
So Far So Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had this refrigerator for a month, but it is working out great. The last Samsung was nothing but trouble, but Best Buy assured us this one is better. It seems this is the only refrigerator that will fit in the space provided. Will let you know if we run into any problems.
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fits my needs & space very well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first delivery in Marvh ice maker not working. Then the virus hit. Couldn't get in home install till April. Best buy very hood keeping in touch & up to date when replacement could be delivered. This refrigerator works great including ice maker!
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
LOVE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is everything I was hoping for and more. My husband and I had a hard time finding a fridge that accommodated the sizing for our kitchen. This fridge fit perfectly and I'm so glad. I would highly recommend it. I also would highly recommend looking for an open box - that's what we did! :)
This review is from Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
I would recommend this to a friend

