Customer Ratings & Reviews
- Model:
- RF18HFENBSR
- |
- SKU:
- 5801600
Customer reviews
Rating 4.3 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Quality4.3
Rating 4.3 out of 5 stars
- Value4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water leakage
Rated 1 out of 5 stars
Refrigerator Water Under the Crisper Drawers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expect after 2 years - water leaking under crisper drawer and overflowing into freezer. and freezing into ice. Seems to be a common problem. if you buy this, get the protection plan. It is sad that I have to experience this after 2 years and not 15 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi quasilyon,
Thank you for reaching out and we hope you are in good health. We are saddened to know that there is leaking in your refrigerator. We understand that refrigerators are essential in our day-to day lives and they preserve much needed food.
Please click on the link below to resolve your concern regarding your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144213873
Leo
Rated 4 out of 5 stars
Reliable compact refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adjustable plastic vent on fruit/vegetable drawers keeps on falling off. Front of refrigerator isn't magnetic unfortunately. Otherwise a reliable compact refrigerator.
I would recommend this to a friendRated 5 out of 5 stars
Great Fridge - but not full size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge with good space and lots of storage and drawers. The only issue (and its my fault for not properly reading the measurements) is that it really isn’t full size. Would be great for a small apartment, studio, or even for a garage fridge.
I would recommend this to a friendRated 5 out of 5 stars
Love the french door refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator - doesn't show fingerprints (wipes off easily), holds a lot of food and the best part is not having to bend over to see what was in the refrigerator like we did with the old one where the freezer was on top.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator! this is the first time to have one with the freezer on the bottom. It is really easy to get food in and out and keep clean. All the food items stay the perfect temp, no frozen lettuce anymore!
I would recommend this to a friendRated 5 out of 5 stars
Going Digital
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a Decade, my family owned a Standard somewhat old Fashioned Fridge prior to Upgrading; And upgrading is an Understatement. We Love this Fridge, it’s Design, Digital Temperature Setting as well as the Great Bottom Freezer.
I would recommend this to a friendRated 5 out of 5 stars
Nice Fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this fridge. Only problem we've had is to make sure and turn off the ice maker when the ice bin is full. If you don't it makes a lot of ice and when you open freezer drawer, the ice cubes have a tendency to fall behind.
I would recommend this to a friendRated 5 out of 5 stars
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung refrigerator is an excellent unit. I needed to meet a specific set of dimensions and to maximize the internal storage. The refrigerator met both and is performing beautifully. I would definitely recommend to family and friends.
I would recommend this to a friendRated 3 out of 5 stars
Nice fridge, few quirks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great looking fridge with good storage for a small family. Rating 3 stars because ice tray does regularly overfill and the extra cubes slide out from the bottom of the freezer drawer onto the floor. I do also wish that the shelves in the fridge had more adjustment options. I'm unable to store a wine bottle or gallon of milk standing up unless its in the door. Those small quirks aside, I greatly enjoy this fridge.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MusicFan! We really appreciate your feedback about your experiences so far with this refrigerator. Thanks for choosing Samsung. ^Jecca
Rated 4 out of 5 stars
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are a little to close together it is difficult to get a gallon of milk in and out of but otherwise I love it so far.
I would recommend this to a friendRated 5 out of 5 stars
Samsung Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and install was great. Definitely worth the extra cost. Cain Flores and Victor did a great job bringing the refrigerator into the awkward side entrance of my building and then taking my old fridge out.
I would recommend this to a friendRated 4 out of 5 stars
a little smaller then I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the fridge is working good. It is a little smaller then I thought it was. My fault for not checking my old fridge size before purchasing this one.
I would recommend this to a friendRated 4 out of 5 stars
GOOD VALUED REFRIGERATOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.REFRIGERATOR HAS A LOT OF NICE FEATURES LIKE DIGITAL TEMPERATURES FOR FREEZER AND REFRIGERATOR. ALSO CRISPERS HAVE A HUMIDITY YES OR NO FEATURE. MODERATE NOISE LEVEL.
I would recommend this to a friendRated 4 out of 5 stars
Good size for small kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has wide deep shelves and shelves in the doors. The bottom freezer and ice maker are compact and easily accessible.
I would recommend this to a friendRated 4 out of 5 stars
This is a good refrigerator for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good refrigerator, the only thing is that the doors don't clase by themselves, you have tho make sure they close.
I would recommend this to a friendRated 5 out of 5 stars
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we weren't able to use this refrigerator as the third part of delivery guys ( which weren't from Best Buy) put the refrigerator in car and on the freeway it just fall down :(. So sad ...
I would recommend this to a friend- Pros mentioned:Spacious
Rated 3 out of 5 stars
Refrigerator Doors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the refrigerator is reall nice, and it's functioning. However the doesn't close properly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Carmela! I'd like to help with this. This link (https://bit.ly/33Ps81u) has steps you can take when the door is not closing properly. ^Jecca
Rated 5 out of 5 stars
Great option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went a standard apartment refrigerator to this one and it was the best decision. I love the two sections in the freezer and the sliding drawer in the refrigerator. It’s really adjustable when it comes to storing different items.
I would recommend this to a friend- Cons mentioned:Noisy
Rated 3 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator keeps everything cold but it make a loud humming noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MamaV!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Refrigerator is making a loud humming noise. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Understand the Noises Coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the noise on your Samsung Refrigerator on page 38: https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144652582
Have a great day.
Melardo
Rated 5 out of 5 stars
Like temperature control qualities. Good ice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just started it a couple weeks ago. Was highly impressed with temperature control and easy off and on ice maker. Good space for all items. Easy cleaning for wiping down doors. Like freezer at bottom that opens up easily.
I would recommend this to a friend








