Customer Ratings & Reviews
- Model:
- RF18HFENBSR
- |
- SKU:
- 5801600
Customer reviews
Rating 4.3 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Quality4.3
Rating 4.3 out of 5 stars
- Value4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Not bad but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge but there are better ones out there. Very space efficient given freezer pull out and French door on top.
No, I would not recommend this to a friendRated 4 out of 5 stars
Just the right Refrigerator for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is sleek, but when you say stainless steel only the front that is stainless steel. It does'nt even hold my magnets. But overall I love it
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge! Love that everything is at eye level, no more bending. The freezer drawer is awesome. Love everything about this fridge.
I would recommend this to a friendRated 3 out of 5 stars
White colors don't match.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like this French door refrigerator; but, I still prefer my old side-by-side style. This unit is not made in the US. The refrigerator itself is one color of white, but, the doors are a slightly different color of white. If this might bother you, then choose a different brand. (The replacement unit had the same problem. I just kept the first one and sent the second one back.)
This review is from Samsung - 17.5 Cu. Ft. Counter Depth French Door Refrigerator
I would recommend this to a friendRated 5 out of 5 stars
Replacing a non-functioning dehumidifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's unfortunate that the previous Frigidare (same model) lasted only two years. Not very comforting to know of so short a product longevity. You would have imagined that progress would have been made to ensure better/longer performance.
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great, It looks super and works very well. Best Buy delivery service and installation made the process very easy. Extremely satisfied with the purchase and the service provided by Best Buy.
I would recommend this to a friendRated 4 out of 5 stars
Good product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More options for the adjustable shelves and drawers would make this smaller fridge easier to maneuver and organize.
I would recommend this to a friendRated 4 out of 5 stars
Refrigerator Is Grea. Wife loves it. But.......
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with installation part of it...Tech did not install ice maker hose, as per invoice which was added to cost.
I would recommend this to a friendRated 5 out of 5 stars
Good refrigerator so far!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know some reviews were not very good for this refrigerator, but I so far love it! No issues, love all the room inside, as I had to get a smaller fridge to fit my space. I'll report back should anything change!
I would recommend this to a friendRated 1 out of 5 stars
Lemon refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes the worst refrigerators. This item did not even last a year. I had three service calls within six months and it was always the compressor. Samsung eventually gave me a full refund in the end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Rated 5 out of 5 stars
counter depth fridge a must
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this fridge is great except the door shelves. I had to remove one to get taller things in. I think the freezer could be a few inches smaller to add space to the fresh food section.
I would recommend this to a friendRated 4 out of 5 stars
Nice fridge but not magnet friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks good with all functions I need. the only complain is that the front panel is not magnet friendly, but I do like the shining finish.
No, I would not recommend this to a friendRated 4 out of 5 stars
deep freeze
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful fridge with deep freezing capacity for storing frozen items
I would recommend this to a friendRated 4 out of 5 stars
Great for slightly smaller spaces in some homes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owners must be careful to make sure the doors have closed , the buzzer has come on many times in the first 2 weeks.
I would recommend this to a friendRated 3 out of 5 stars
Good Fridge but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for a family. Or left overs. Or a full fridge! The shelves on the doors literally make NO sense. You can hardly fit anything that would normally go in the doors. The freezer drawer doesn't shut all the way half the time so I have to push it to be sure everytime I walk by it. I wouldn't suggest this fridge if you have any kids or more than 2 people in the home. Hardly spacious at all. Over all though it works, keeps things cold.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just got this delivered yesterday and so far so good. Just a beautiful appliance. Seems sturdy and well built. I wish the shelves had more adjustment options as our water purifier doesn't fit.
I would recommend this to a friend- Pros mentioned:Counter depth
Rated 3 out of 5 stars
Not much room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but surprisingly little room for food. Would suggest only if you must have counter depth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Felix,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the refrigerator space doesn't meet your expectation. We understand that your fridge plays a critical role in your family's diet. The larger the family the larger space needed to store the entire family's food. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144651842
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 5 out of 5 stars
Looks Great, Works Fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great addition to our kitchen. I like the -2 degree Freezer and the 38 degree refrigerator. When we first plugged in in and set the temps to "fast cool" in about 2 hours the temps had been reached.
I would recommend this to a friend- Cons mentioned:Freezer issue
Rated 3 out of 5 stars
frost and snowy ice in freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with the freezer and had to call technical to come over on July 8th
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich! It sounds like you're on the right path to getting this resolved! We hope you're able to get back to enjoying a fully functioning refrigerator again soon. ^Jecca
Rated 5 out of 5 stars
Excellent !!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been waiting this refrigerator for the longest, and every time I was delivered I didn’t fitted tru the doors and they had to take it back , this happened 3 times. And I finally have it in my kitchen.
I would recommend this to a friend








