Customer Ratings & Reviews
- Model:
- RT18M6215WW
- |
- SKU:
- 5731902
Customer reviews
Rating 4.5 out of 5 stars with 2709 reviews
(2,709 customer reviews)Rating by feature
- Storage Capacity4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Rated 3 out of 5 stars
Doors don’t close .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, the looks, works perfectly fine! The only problem is that the doors don’t close by themselves,
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with the door of your Samsung refrigerator, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator door does not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144960591) to help our team pull up your information.
Thank you!
-Angelica
Rated 5 out of 5 stars
Great product and reasonable cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel finish on this refrigerator is beautiful. Doesn't show fingerprints as much as regular stainless steel. Very big and roomy inside, and at a wonderful price
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this Samsung fridge for 6 months and it makes loud banging noises as if it's going to shut down. I ruled out the ice maker. My friend bought a Samsung fridge and stove and didn't like it. I didn't know that prior to this purchase. I would have made a different choice. I have a Samsung countertop microwave that is over 20 years old and works well. Samsung's quality of their products has declined. Don't buy this fridge.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator. I have located some helpful information to understand the sound. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If this does not help, you are able to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142861171. We thank you for being a part of the Samsung family. ^Brad
Rated 5 out of 5 stars
Samsung Top Freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't care for the "deli drawer," as it takes space away from the top shelf and you can't use it for tall items.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking. Freezer is a good size freezer. I wish I would have noticed the very small pull out drawer at the top of the frig before buying. It is almost impossible to see the things that are in that drawer. I would have also liked at least one of the shelves to be split. There isn't many options for where the shelves can be placed. We would have chosen a different model if there was a different one to choose, but unfortunately, there were very few to choose from when we needed to replace our refrigerator that went out.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jofasch,
Thank you for taking the time to post a review for your new Samsung Refrigerator. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our fmaily and thank you for choosing Samsung. ^Brad
Rated 3 out of 5 stars
It's fine.....
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were really excited buying this Fridge. We did some research and read reviews on it, so we were pretty confident. It works well, expect after a few months we noticed that it was pretty loud. We had two people come out and look at it to see if something was wrong, and they determined nothing was wrong, it was just loud. We're getting use to it, but it can be pretty frustrating. Works fantastic on the inside, loud on the outside. Supposedly the noise is just the compressor kicking into high gear, but it does it all the time and Samsung will not fix it.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Drew, for letting us know what you think about this refrigerator. We always appreciate useful feedback. ^Jecca
Rated 5 out of 5 stars
Perfect as a second fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Not sure it would suffice with a large family as the only fridge in the house, but we use it as a second unit for beverages and family-gathering overload, and it works well in that role.
I would recommend this to a friendRated 5 out of 5 stars
Put the top down, it’s convertible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convertible - the upper section can be freezer or fridge. Otherwise it’s a standard 17 cubic ft unit. We moved our old freezer/fridge to the garage for extra storage space.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Yay, Best Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I shopped 8 stores in 3 towns before going with Best Buy. It offered the best price, so of course I went with it. Also, the salespeople and delivery staff were all great!
I would recommend this to a friendRated 5 out of 5 stars
Samsung Refrigerator/Freezer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this when my garage refrigerator stopped working and use it mainly for beverages. It's a great refrigerator, but a bit smaller in size than some standard refrigerators.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Nice Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the light in the freezer. Never realized how much I would like it. The refrigerator has good space and I really like the snack drawer. I use it quite often.
I would recommend this to a friendRated 5 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Refrigerator is perfect in our finished basement. The Samsung Refrigerator has Dual Zone controls which works great for a second refrigerator.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great for the family
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not to big and not to small yet it looks and sounds fancy with my little alarm that tells me wgen the fridge door has been open too long. I long my silver and black colors.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
My refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This branch is very good. I like it. The people who did the delivery was so good and on time. Thank you very much for everything
I would recommend this to a friendRated 4 out of 5 stars
Its a refridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old fridge died 2 weeks before Christmas, Due to size restrictions, I was limited. Not the fridge I wanted but it works, its cold, it does it job. Not impressed with the lighting, very dim inside.
I would recommend this to a friendBrand response from Samsung
Posted .Great news, melb. Thank you for sharing your experience with us. ^Lo
Rated 5 out of 5 stars
fridge review.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with Fridge. Installers were polite, efficient, Reversed doors to allow for better access in the kitchen space.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Like fridges of old
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A well built good old school fride/freeze combo. No frills with this unit, but at least is works reliably.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
3 units in 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First did not freeze at all. Second has physical damage to interior Third- so far so good but only 3 days have past. Will wait and see
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joseph,
We appreciate you taking the time to leave us a review about the Samsung refrigerator. We apologize for the inconvenience of having cooling issues and the damage to the interior.
To help you with this, I will provide you with a link that indicates a troubleshooting guide for cooling issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RT18M6215SG/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144384344
^Rainly
Rated 2 out of 5 stars
Bad set up inside the refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like this refrigerator. The set up of the inside is terrible. There is no where to put tall bottles unless you lay them down. I wouldn't buy it again,
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kats, I would like to say congratulations on your new Samsung Refrigerator. I thank you for taking the time to post your review and understand you have some concerns with placing items in you fridge. I would like to help with some helpful information. See link below:  https://www.samsung.com/us/support/answer/ANS00084845/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143398996. We thank you for being a part of our Samsung family. ^Brad
Rated 4 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gentlemen that delivered were very nice and punctual. Small scratch occured when bringing fridge in doorway. I have report it as they said they would do the same
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Black Stainless Steel
I would recommend this to a friend















