Customer Ratings & Reviews
- Model:
- RT18M6215WW
- SKU:
- 5731902
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
Good frige
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is functional except there is some noise when the compressor is on. It is not cold enough for the frige. 39 degrees the lowest.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to tell us about your experience, Boss. Here is a link that will be beneficial in making sure you're getting optimal cooling from the unit (https://bit.ly/2xbe5lt). We appreciate you being a part of the Samsung family. ^Lo
Fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is a replacement for the previous one that could not be repaired. It looks real good but is noisy
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Steve! This link (https://bit.ly/3om5Xry) has everything you need to know about possible noises you may hear from the refrigerator. ^Jecca
Small inside but nice. Ice maker great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were able to buy and receive it in a short time (3 days). Looks nice but it is a smaller capacity refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, Debbie, for letting us know what you think of this refrigerator. Your opinions are important to us. ^Jecca
- Pros mentioned:Size
The best refrigerator I have ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung refrigerator almost 5 years ago, in October of 2020. I am happy to see that this same model is still being sold in 2025. When I bought it, I also paid for a 5-year Geek Squad protection plan. So far I haven’t had any issues with the refrigerator, but the extended warranty gives me some peace of mind. The 2 reasons I really like this refrigerator compared to most other models are (1) the size and (2) the FlexZone feature. The size is small enough that I can easily move it around without needing any help, but it’s still large enough to hold all of the groceries that a family of 4 needs. The FlexZone feature allows you to use the top section as either a freezer or a refrigerator. I have taken full advantage of this feature. The first year I had it, I used the top as a freezer. But later I bought a chest freezer, so I changed the top to a refrigerator in order to give me more storage room for regular groceries. This is the only refrigerator that I have ever seen with this feature, and it works great. I hope that this refrigerator will continue to work well after the 5-year warranty expires in October, but even if it fails after 5 years, it was still worth the purchase price considering how much use I have gotten out of it and especially the FlexZone feature. I would recommend this refrigerator to anyone who wants a quality refrigerator that looks great and doesn’t take up a lot of room.
I would recommend this to a friend Unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has to cancel this order because delivery was delayed by over a month. So, I’m not very happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144653670.
-Noraina
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was ok for the first year after that it started making noise and would not freeze as good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oscar! This link (https://bit.ly/2FFkGMp) has everything you need to know about refrigerator noises. ^Jecca
Decent Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent refrigerator but doesn't wow me for the price
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sir1,
Thank you for your review on our products. We're saddened that this didn't exceed your expectations. Your observation is much appreciated.
Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
Does not cool best buy does not pick up or replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not contact to replace unit the number always no answer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to
contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142430199. We thank you for being a part of the Samsung family. ^Brad
Not set up properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please call to finish setting up 504 9190010 The door is not on properly. He did not have tools
I would recommend this to a friendReturned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this. Way too small. Apartment size not for a house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Read below.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terms of purchase have NOT been fulfilled. Follow-through from Geek Squad has not happened. I am not a happy camper.
No, I would not recommend this to a friendInstallation was terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.charged me for reversing door and they didn't complete
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Bad Samsung seal
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge door doesn't stay shut or sealed completely. There were many days where i left for work and came home to a door that was wide open. Many nights where i woke up to a fridge door wide open. I called and had the seal replaced since it was still under warranty. To no avail- i had to purchase a kiddie lock.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator door not staying closed. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142547547. We thank you for being a part of the Samsung family. ^Brad
Less then year and frost issue with freezer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less then a year old and already freezer is creating frost
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NYNJ67! Thank you for your review. I understand that you have frost in your freezer that is concerning. Below I have provided a link that will help rectify your concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01109344/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143579162
Thank you for choosing Samsung. ^Nic
Should have gone with the side by side
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrig but depth is too large for my kitchen, sticks out from counter too far.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^Lo
Noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It remind me of the old loud refrigerators. It's really loud to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like, you can look over the information in this link (https://bit.ly/3kFMTlb) to help you determine what is causing the excessive noises you are hearing. ^Jecca
Nice refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but a little short with the freezer on top
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are excited to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Not crazy about design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like freezer on top,so I returned it and got one with freezer on bottom.
No, I would not recommend this to a friendKnocking noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok ice box but always making a knocking popping noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI there,
I understand your concern with the refrigerator noises. I have the answers to your question in the link below:
http://www.samsung.com/us/support/troubleshooting/TSG01001032/
Thank you for choosing Samsung. ^Brad
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The configuration of this fridge didn't quite work out like I had hoped. We literally had to bend over to see what was in it. Wasn't very roomy either because of the way it is designed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yoyo,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for giving us your honest feedback about the design. It can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144419731
^Rainly