Customer Ratings & Reviews
- Model:
- RT18M6215SG
- |
- SKU:
- 5731903
Customer reviews
Rating 4.5 out of 5 stars with 2710 reviews
(2,710 customer reviews)Rating by feature
- Storage Capacity4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fingerprint resistance
Rated 3 out of 5 stars
Works ok not finger print resistant at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, the plastic drawers are somewhat cheaply made and crack or break easily. This is definitely not finger print resistant, I am wiping it down several times a day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Refrigerator shelving and I would love the opportunity to speak. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143171496. We thank you for being a part of our Samsung family. ^Brad
Rated 4 out of 5 stars
Samsung fridge 2021
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery persons would not switch door direction and manual has multi page, complex directions. Makes me wonder why I have elite status and purchased geek squad protection. This fridge is a bit noisy. I am disappointed.
No, I would not recommend this to a friendRated 3 out of 5 stars
having issues with freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.am having trouble with my freezer, it is icing up??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating it is when things don't work as expected. Here is a link that will help get your ice maker working again (http://bit.ly/31oAitb). We hope you find it helpful. ^Lo
Rated 5 out of 5 stars
Perfect size, lots of shelves, ice-maker included
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it a month or so, but so far it’s just what we’ve been needing as an extra basement fridge for preparing and storing food in ahead of time for entertaining,
This review is from Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Pros mentioned:Ice maker
Rated 1 out of 5 stars
Don’t recommend it at all
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a small new fridge and the sales rep recommended it to me so without hesitation I bought it. I bought it on April and crush this thing isn’t cooling anymore the freezer is working properly but the bottom part isn’t so I called Best Buy they ask me to call geek squad and they had me waiting for almost near an hour which I think was ridiculous. So I called the store from my house number and I was told they can’t help me that they are sorry that the fridge wasn’t working I tried to talk to a manager and he is like I’m the manager. Honestly don’t know who else to call. But definitely don’t recommend it at all.
This review is from Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gaby! I'd like to help with this. This link (https://bit.ly/2RgvIsI) has a step by step guide to help with your cooling issues. ^Jecca
Rated 2 out of 5 stars
Good while it lasted.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had nice features and worked well, until it didn't. The compressor and compressor board went out and there was no local repair option.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. We are working hard to improve our products and customer service and your review is vital for that process. We would like to inquire further about the concern that you are having with your unit. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085291) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Rated 3 out of 5 stars
Hoping for the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't installed our appliances yet. But I hope they're great.
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi ChrispyCritter,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. You made an excellent choice for your home. I know that you will enjoy using it.
To help you with this, I will provide you with a link that indicates the installation manual.
Here's a link:  https://downloadcenter.samsung.com/content/EM/202109/20210914155432024/TMF_RT6500M_DA68-03648A-04_EN_MES_CFR_updated3.pdf.
You can also check the owner's manual on this link: https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144367547
^Rainly
Rated 5 out of 5 stars
Bestbuyshopper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Deal, And product seems up to task. Sales and Delivery team worked great together to have product installed and working. All good so far.
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. Installation simple. The delivery guys were awesome. So far so good, the manual was very helpful as well. Thats a good review for the price.
I would recommend this to a friendRated 2 out of 5 stars
Lucky to get 2 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait over a month until it came in. Paid an extra $ 30 to haul the old one away.. PP&L gives $ 35 for your old fridge and hauls it away for you. That program is halted because of Covid -19 and where do you put a fridge for God knows how long ? The fridge itself... As soon as it was plugged in the freezer fan was loud.. as in I can hear it in the next room loud. Delivery guy said we can take it away but this is the only one we got in. We're w/out a fridge. We can't send it away until who knows when so we're forced to keep it. I bought and installed an ice maker the same day it was installed, obviously Lowes just delivers, they don't even level it. We look at it a little closer and found a manufacturing defect on the front door. Called Lowes and was told they would order another fridge but had no idea when it would come in. I asked it no one repaired these things anymore ? Gave me the number of Electrolux warranty, called explained it to them. They said, well due to Covid 19 we can't come out until it cleared. BUT they would note it that I called before the 30 days and I wouldn't be charged even if its after 30 days until they get there. Well gee, thanks a ton.. Te say I'm not happy is obviously an understatement.. I have no idea when this will be resolved. In the meantime its a good thing a bedroom isn't next to the kitchen or I wouldn't be able to sleep at night.. And guess what ? No one cares, you can hear it in their voices and cocky attitude like they are doing you a favor fixing a defective fridge..
No, I would not recommend this to a friend- Pros mentioned:Space
Rated 3 out of 5 stars
Sr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It has plenty of space but the only problem I have is that the illumination inside is too poor. That is why I gave it 3 stars. Ramon B.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We thank you for review and great choice in your newest addition to your kitchen. We welcome you to our family and for choosing Samsung. ^Brad
Rated 5 out of 5 stars
Buy it now stop looking.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect garage fridge. LED lights in the freezer and the main compartment. Painted white doors are great for dry erase markers and the kids love that. best value fridge for the garage.
This review is from Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 2 out of 5 stars
A lemon?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is only 2 months old, and Samsung Service has been out twice. The freezer temperature fluctuates by as much as 30 degrees. The refrigerator portion is fine with a fluctuation of only about 5 or 6 degrees. I live alone, consequently the freezer is opened only once or twice a day. The refrigerator is opened much more frequently. On the first visit, the technician seemed to imply that this was normal, but he did replace a part. I started monitoring the the temperatures again, and I still had wild temperature fluctuations. In one day the temp varied from -12 to +19. On the second visit, I was getting the same impression that this was normal operation, and I pointed out that the Samsung support site indicated that a +/- 5 degree range was normal. I had to insist that something must be wrong if the refrigerator maintained a normal fluctuation but the freezer had wild fluctuations each 24 hour period. I had documented the temperature fluctuations using both wireless and a standard glass thermometers. Finally, the technician escalated the issue whereupon a 40 minute test was initiated. At the conclusion of that test, he told me that Samsung would be replacing the evaporator which is a major repair, but he was not authorized to perform that function and I would hear again from Samsung. And so I wait...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there kbjcnj,
I see that you are experiencing issues with your Samsung Refrigerator evaporator and am glad to see that you are headed in the right direction for a service resolution. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143119205. We thank you for being a part of our Samsung family. ^Brad
Rated 5 out of 5 stars
Great Refrigerator!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this refrigerator! For those who live in a smaller townhome or condo and who need a refrigerator less than 30" wide, this is perfect. Lots of room in the fridge and freezer.
I would recommend this to a friendRated 4 out of 5 stars
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how the refrigerator looks, and the both areas (fridge/freezer) are both very spacious. Only complaint is that I notice some slight "crystals" on my freezer items. Hopefully will get better with time.
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know, because the product doesn’t deliver yet
This review is from Samsung - 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
good stuff
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely, quality item. I wish the shelf and drawer racks where a bit more accommodating but I will figure out what goes best where - Also still figuring out how to disconnect ice maker
I would recommend this to a friendRated 4 out of 5 stars
Georgous in black steel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewing after almost 1 month. Georgous look refrigerator. Purchased in black steel. I only wish the ice maker would shut off automatically when the tray is full. I'm loving it thus far.
I would recommend this to a friendRated 5 out of 5 stars
Quality fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The white looks cheap in person... cheaper refrigerators look better in white… Something about the Samsung looks extra cheap in white… Gratefully I saw one in white at Lowe's hardware and decided to switch my order to the stainless steel. Love it
This review is from Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Cons mentioned:Door
Rated 3 out of 5 stars
Doors don’t close .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, the looks, works perfectly fine! The only problem is that the doors don’t close by themselves,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with the door of your Samsung refrigerator, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator door does not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144960591) to help our team pull up your information.
Thank you!
-Angelica















