Customer Ratings & Reviews
- Model:
- RT18M6215SG
- SKU:
- 5731903
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
Like fridges of old
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A well built good old school fride/freeze combo. No frills with this unit, but at least is works reliably.
I would recommend this to a friendCan’t go wrong with this refrigerator!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is awesome!! I am totally enjoying the purchase. Hopefully, there will be energy efficient savings as well.
I would recommend this to a friendStopped working less than a 18 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling after 1 year and 4 months — frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AntonioP, we understand that having a refrigerator that doesn't cool can be frustrating. We're here to help.
Please refer to your user manual for the troubleshooting guide if your fridge is not cooling. Turn to page 44, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User Manual
https://downloadcenter.samsung.com/content/UM/202310/20231010182145012/DA68-03570A-16_EN_MES_FR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150208955) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Door
Not the exactly what I want my fridge to be
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. The door does not close well. I ALWAYS have to push the door hard to make sure it’s closed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MTY85, I understanding you are having some concerns with your Samsung Refrigerator closing properly. I know how frustrating this can be and would like to provide you with a helpful guide to make your experience better. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
If you need any additional assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898226. We thank you for choosing Samsung in your home. ^Brad
This is a great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy shopping at the Orange Best Buy. All the staff is very helpful & very accomodating. I have bought alot of appliances here & always very happy.
I would recommend this to a friendpoor seal on freezer door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the freezer door does not seal properly and needs to be repaired
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, MarylouV. We'd love to get this taken care of.
If the refrigerator or freezer doors do not close properly, it will affect the cooling performance and eventually result in frost. Please click the link below and hover your mouse over the hyperlink for tips.
The middle or freezer pull-out door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146606016, to help our team pull up your information when you message us.
Have a great day.
-John
Looks nice, seems to work well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Only problem I have with it is the pullout drawer which comes out ony part way and then you have to dig in to pull things out. Not a very good design,
I would recommend this to a friendGreat refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black finish looks great in the kitchen! I am able to keep food cold and/or frozen, depending on what it is! And, I get bonus points for writing a review--woo hoo!!!!!!!!!!!!!
I would recommend this to a friendTop freezer fingerprint resistance
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new frigerator plus ice maker best deal from best buyand great set up! And the color everyone loves it thanks best buy see you soon
I would recommend this to a friendNice fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking fridge. Sometimes the door isn’t fully closed or sealed even though the sound of it was there. But overall great fridge.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for a small office kitchen, and it fits perfectly. Just enough features, and quality seems good.
I would recommend this to a friendGreat for garage or apartment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have the option to convert to full refrigerator or refrigerator/freezer. The freezer door is difficult to open when freezer motor is cooling.
I would recommend this to a friendREFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No owner's manual. H?ad to go back in and ask for one only for them to tell me to download it of the interenet.
I would recommend this to a friendDoes the job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, I like the look of it. It does make a little noise, but not enough to disturb me or the family. Overall, I am pleased with our choice.
I would recommend this to a friendSamsung 17.6 Cu Ft Top Freezer Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my Samsung 17.6 Cu Ft Top Freezer Refrigerator. The men that delivered it conne.cted it for me and removed the old one
I would recommend this to a friendFits well in kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new fridge but it lacks sufficient lighting in the main compartment area. I will need to adjust the shelves around for better storage and light.
I would recommend this to a friendTitle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Does the the job. Settint button are place on the top of the fridge which is weird but nothing we couldng adjust to
I would recommend this to a friendI love my new fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator. We already had a freezer, so this new refrigerator was perfect as we decided to use the top as a refrigerator too.
I would recommend this to a friend- Cons mentioned:Fingerprint resistance
fingerprints !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. I exchanged it for the fingerprint less edition. Those fingerprints willl drive you crazy !
No, I would not recommend this to a friend Dinky dinky ice maker.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrig seems ok other than 2 dents from the delivery guys. Right size for me. But the ice maker can’t produce enough ice for one person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xxxxxxx,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize that it arrived with dents and that the ice maker can’t produce enough ice for one person. There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water.
Please click on this link to see the guide for your ice maker productivity.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144246967
^Mila