Customer Ratings & Reviews
- Model:
- RT18M6215SG
- SKU:
- 5731903
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is good. It makes ice with digital controls, but doesn’t have a water dispenser. It fits well in the kitchen. It’s a black color. I wish I bought a more expensive one but too late now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mark, Congratulations on your new Samsung Refrigerator and appreciate you taking the time to post a review. We are excited for your new appliance. We thank you for choosing Samsung and welcome you to our family. ^Brad
Just ok for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator for the price not realizing the size is just too small. I also hate the beeping reminder when you leave the doors open too long. Other than that it serves the purpose of keeping food cold and frozen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cmc1! We really appreciate you sharing your thoughts on this refrigerator. Your feedback is very important to us. ^Jecca
Great refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the no handle design. Looks very clean and streamline.
I would recommend this to a friendStick to Phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after about one month, terrible. Samsung were the biggest jerks about it. I think I spent 50 hours on the phone with them. DO NOT BUY!! They make phones, NOT refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DHall414692, I see you are having issues with your Samsung Refrigerator and understand how frustrating that can be. I would like to make sure that you are getting the best performance from your machine. I would love to speak and get this resolved via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425359. We thank you for being a part of our Samsung family. ^Brad
Fridge not cold enough. High 30's on temp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge not cold enough. High 30's as low as it goes Geek squad delivery team were excellent! They came out to replace the defective fridge with a new one. They did a much better job than the delivery team on the first unit!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you so much for reaching out to share your concern regarding the refrigerator. And I understand your disappointment and I apologize if the fridge is not cooling enough. Samsung always intends to provide great products and satisfaction to our customers. We will make sure to take action to improve our services so it will not happen again.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please visit this link for troubleshooting steps regarding your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144414927
^Mila
A lemon.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made grinding & popping noises within the first couple of hours we received refrigerator. We have narrow doorways & this is reason we went with small Samsung, a name brand. We are awaiting Geek Squad appointment. Thankfully we bought the extened plan.
No, I would not recommend this to a friendTerrible, just a waste of time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a fridge. The doors open on the wrong side. The Best Buy "expert" wanted to help fix it. After 3 replacements and 2 months, nothing was done. A complete waste of time.
No, I would not recommend this to a friendReturned it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice except for the fact it got extremly hot around the out side door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Patricia,
Thank you for your honest feedback and we hope you are in good health. We are glad to know that you have seen the refrigerator to your standard. Refrigerators generate heat during the process of making cold air. In order to cool this heat down, heat dissipation pipes are installed on both outer walls of the refrigerator, so when the product is operated, heat is generated on the side walls of the refrigerator.
In addition, to maintain the cool temperature inside the refrigerator, the heat generated when the compressor is operated periodically is dissipated to the front, and sides of the refrigerator, and therefore, this phenomenon is not a malfunction.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144212789
Leo
Small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is small size when yoi see on the pic it looks big
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Ruth.
Thank you very much for your observation of our fridge. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Not their best.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a larger fridge, seemed like a simple replacement. It is the ultimate fridge for someone about three feet tall having to squat to load or remove items. It will skin the top of your foot when you open the lower door as it swings about 2 inches off the floor. Items in the rear of fridge are not visible unless you remove about half the items on the shelf. It leaks and drips water through the upper light in bottom section then pools on the floor about once a week. The levelers are very cheap. If you try to open the doors after about a minute of closing them a vacuum prevents you from opening them for 2-3 minutes. We have had no troubles with televisions, washer/dryers. This is the last product I will ever buy from them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Country,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared Samsung links and tips below to address your concerns with the refrigerator.
The door is difficult to Open:
a. Clean the door seal.
b. Increase the temperature to reduce the vacuum pressure
c. Set the temperature accordingly to the food load. Do not set it too cold if less food is stored.
Refrigerator leaks:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144598668
Leo
Not as roomy as I thought it would be.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking refrigerator but the shelves and doors were not as roomy as I thought it would be from the showroom. We didn’t hook up the ice maker and it cycles anyway. Not very energy friendly.
No, I would not recommend this to a friend- Pros mentioned:Size
The best refrigerator I have ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung refrigerator almost 5 years ago, in October of 2020. I am happy to see that this same model is still being sold in 2025. When I bought it, I also paid for a 5-year Geek Squad protection plan. So far I haven’t had any issues with the refrigerator, but the extended warranty gives me some peace of mind. The 2 reasons I really like this refrigerator compared to most other models are (1) the size and (2) the FlexZone feature. The size is small enough that I can easily move it around without needing any help, but it’s still large enough to hold all of the groceries that a family of 4 needs. The FlexZone feature allows you to use the top section as either a freezer or a refrigerator. I have taken full advantage of this feature. The first year I had it, I used the top as a freezer. But later I bought a chest freezer, so I changed the top to a refrigerator in order to give me more storage room for regular groceries. This is the only refrigerator that I have ever seen with this feature, and it works great. I hope that this refrigerator will continue to work well after the 5-year warranty expires in October, but even if it fails after 5 years, it was still worth the purchase price considering how much use I have gotten out of it and especially the FlexZone feature. I would recommend this refrigerator to anyone who wants a quality refrigerator that looks great and doesn’t take up a lot of room.
I would recommend this to a friend Average Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t adjust so the doors swing shut, and I can eat the fan blade rubbing on something when it runs.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Goodfridge.
We appreciate your patience in dealing with the situation you're having right now with your 17.6 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
You may also refer to the user manual door not swinging shut on page 18
https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf
I highly recommend visiting this link for the reference guide for the fan noise.
Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620800
Have a great day.
^Charles
Good size fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge overall, just disappointed on the delivery, it got scratched and they just tried to clean it off by spitting on their finger and whipping it off.
I would recommend this to a friendAverage refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator is nice to look at but shelves are small. Only two. Slots for the shelves that extra top shelf is ok but could be bigger deaper
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for leaving a review! Your opinion matters to us! Samsung is continually improving its products and services, and feedback like yours helps us do that! ^Lena
- Pros mentioned:Design, Size
Love my samsung FRIDG - not the noises!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love more about my Samsung Fridge, Stainless 17.6 CF,than not. (Perhaps 3 1/2 stars would be more accurate) The reason for 4 stars is that It appears bigger than expected and looks really sharp. The slider shelf is awesome, plenty of room on the door shelves too. The freezer is a bit small but adequate. It comes with the ice maker however unable to hook up since no plumbing for it, therefore, will keep for later. My thanks to excellent customer service from Sales, delivery and management for Geek Squad's prompt & courteous attention to my issues. Unfortunately, the door hinge was not switched prior to delivery, however all was promptly repaired and my special thanks to Andrew for his kind assistance. Unfortunately, now I've noticed loud, random popping and gurgling noises. The normal fridge noises are minimal and quiet. I'm so glad I purchased the repair contact and will contact them shortly to remedy this un-normal noise issues. I've noticed others have posted on rare noises as well. Hopefully their issues have been resolved by now. Best Buy has been amazing so far and I can only hope this problem will either be repaired or the fridge replaced. I DO recommend this product since there's more pro's than con's and I feel confident Best Buy will honor their word on "FIX IT OR REPLACE IT" Will let you know. .
I would recommend this to a friend Too small and the top part doesn't cool enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use the top part as a refrigerator and it is consistently above 40 degrees. I wouldn't recommend this if you plan top store any dairy in the top portion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zarkon! Check out this link (https://bit.ly/2RgvIsI) for what to do when you are experiencing cooling issues with the refrigerator. ^Jecca
disappointed installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator installation left a lot to be desired. Didn't unpack well or remove tape from it. Had my own plumber hook up.
No, I would not recommend this to a friend- Pros mentioned:Ice maker
Top-freezer review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer in refrigerator is great, but shelves set to low in refrigerator part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there sugar, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I understand what you are saying and appreciate great customer feedback. This provides us the ability to create products with you in mind. We welcome you to our family thank you for choosing Samsung. ^Brad
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is okay, but service needs serious improvement. One of the screws on the upper door is malfunction.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when expectations and results do not meet. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804268) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena