Customer Ratings & Reviews
- Model:
- RT18M6215SG
- SKU:
- 5731903
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
Give me 10 years and I can tell you more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like a great fridge/freezer. The key will be, will it last 42 years, like my previous Frigidare. Likely not, so I bought the 5 year extended warranty. More power to the Hispanic immigrants who delivered and installed the refrigerator. Likely native born Americans wouldn't have worked that hard and gotten paid so little. I would have liked delivery people who could have explained how to operate the appliance. I found Samsung's instruction book and their 800 number to be very unhelpful. The freezer, according to my Taylor refrigerator thermometer, holds at a good temp, and the fridge is at about 38 degrees or 38.5, just a bit hot for my taste. I've only had it 10 days, so the true test will be in 10 years.
I would recommend this to a friendDId not get cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Morning after delivery freezer and fridge were not getting colder. Turn settings to coldest after 5 hours temperature was only 65 degrees in both freezer and fridge. Customer service non existent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi utahres! I'd like to provide this link (https://bit.ly/3jiWQEs) that has all you need to know about what to do if the refrigerator is not cooling properly. ^Jecca
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer has been dysfunctional from the get go and went from dysfunctional to thawing everything out. Design lacks flexibility to move shelves pull them out and/or place large bottles on shelves
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Elisa, I understand you have some concerns about your new Samsung Refrigerator. I know how frustrating it can be when your freezer is not performing the best it can and I would like to provide you with a helpful link to ensure you are getting the best performance from the unit. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144019219. We are so glad to have you in our Samsung family. ^Brad
Samsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and after 2 hours doesn’t work. I’m not happy with it wait for 2 months to get it but when them bring it doesn’t work :-(
I would recommend this to a friendCan’t use ice maker Parts missing, waterline n
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parts missing, waterline not delivered and so not installed or checked to see if it worked
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker won't work, Best Buy won't answer the phone. Not a good choice and a terrible choice to rely on their customer service to make things right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
it sounds like you are having issues with your ice maker and I would like to get you on the right direction of getting that issue resolved. Please contact us via:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Brad
Trying to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator won’t maintain temps in the 30’s. Trying to get it replaced but getting the run around and I have the geek squad warranty.
No, I would not recommend this to a friendLook somewhere else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge I ever bought went out in 8months do not recommend to my worst enemy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator went out/stopped working, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to why the Samsung Refrigerator went out: https://www.samsung.com/us/support/search/?query=refrigerator+WENT+OUT&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
You may also refer to the user manual about the "Troubleshooting Checkpoints" issue on your Samsung Refrigerator on page 52: https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RT18M6215SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777040
Have a great day.
Melardo
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it brand new, after one year refrigerador stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142747776. We thank you for being a part of our growing Samsung family. ^Brad
Refrigerator Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator not work since the day I buying so I call the Samsung service and still not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review.
We understand that you have a concern regarding the refrigerator not working.
To help you with this please do check this link.
Refrigerator has no power - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Also, I suggest you get in touch with Best Buy to further assist you P. (888) 237-8289 H.24 Hours a Day.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144921372) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
No more Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good makes too much noise, all different kinds of noises
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you are happy with how your refrigerator operates, DennyA. We'll be pleased to help fix the noises your Samsung appliance develops.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation.
I recommend checking the links below to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
You may also check pages 55-56 for more information about Samsung refrigerator's usual sounds.
https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145146386) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Size
I struggled with the the amount of stars to give
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this refrigerator for over two months. I wanted to give it a fair shake before writing about it. The positives would be that it's a gorgeous refrigerator. Black stainless steel is unique. It's good for a single person such as myself. Just the right size. It also works well. I have had no technical problems since it was installed. The negatives are a different bag of tricks. What is with the noises. It makes the strangest and loudest noises. Popping, cracking, water bubbling and I am not talking about the Ice dispenser feeling up with water to turn to ice. I thought something was wrong with the unit the first several days and just came to the realization that it periodically makes these noises. I also had problems with figuring out how to turn on the Ice Maker. Had to contact Customer service at Samsung for help. It would not come up. The CS rep was wonderful, stayed on the phone with me for 45 minutes to work through the issue. The refrigerator was so new that he did not have a manual on how to work this particular model. I don't care what they say. It does show smudges but not as prominently as with straight stainless steel. I just keep a microfiber cloth nearby to wipe it down from time to time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi IceZeus,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having strange noises coming from the Samsung refrigerator.
To help you with this, I will provide you with a link that indicates the article about the noises coming from the refrigerator.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
If you have any concerns about the refrigerator, here's the owner's manual link: https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RT18M6215SG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144367279
^Rainly
- Pros mentioned:Size
New Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size. Stainless steel very nice look. Recommend this fridge.
I would recommend this to a friend - Pros mentioned:Noise level
Beautiful, quiet, buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually review but gave this a couple of months and do not see/hear any of the complaints. It is: 1. Quiet - not a sound except when making the ice - none 2. Temp. true in the freezer, fridge, produce bins - no problems whatsoever; not set to Max Highly recommend.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to highlight these wonderful things about your new refrigerator. We love hearing from our satisfied customers! ^Lo
- Pros mentioned:Ice makerCons mentioned:Door
It's OK, but lets see where I'm at in a few months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only installed for a day. A lot smaller than I thought it would be. Simple and straightforward which is fine. Ice maker works fine so far. There's a thing where if you close the door too hard or too softly the door stays slightly open. You have to close the door firmly but gently. And the alarm doesn't go off because the door is mostly closed but is slightly cracked open. This can lead to wasted electricity and a shorter life for the fridge. Gotta get used to that.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, JohnY. Lets the go ahead and have the door fixed. Here are some things we can check.
One could be food that blocks the door. The way to prevent this is to clean your door gasket.
The second could be the door was not properly installed. Please see this link to your user manual for details. Turn to pages 36 to 48.
https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145050903) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Ice Maker Refrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm hoping this meets my expectations. It hasn't been delivered as of today.
I would recommend this to a friend- Pros mentioned:Design
Overall good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the same model and it wasn’t cooling, this time it’s cooling below 40 like it should be including door parts. Not disappointed after 2nd try. I think sometimes it’s defective. The vegetable fruit part is always 40 and never below but food lasts for a very long time so I guess it’s fine as long as it doesn’t go above 40. I like how they have power freeze technology, you can speed up cooling when you buy a lot of stuff. Most fridges don’t have that. Once or twice a day it goes to self defrosting and it gets warmer but it finishes within 50 min. I’m happy with the design, technology and functionality. I hope it lasts for a long time .
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Pika, I want to congratulate you on your new Samsung Refrigerator. We are glad to see that you were able to get your first unit replaced. We are glad you have you a part of our family and thank you for choosing our brand in your home. ^Brad
An awesome refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar performance thus far! Maintains uniform temperature throughout and keeps everything fresh for a long time. I was pleasantly surprised that my produce looked and tasted great even after 2 weeks of storage in the crisper. I hope it will continue to perform well for several years from now. The top freezer is super convenient, but accessing the refrigerator can be a bit challenging for tall people.
I would recommend this to a friendPing and pop noisy frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality.. pinged and pooped all the time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator is noisy. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may also check the video link below to know what noises a Samsung refrigerator makes and why.
https://www.youtube.com/watch?v=cain2xjBCQE
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144317493
-Angelica
Delay delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delay delivery. Come to bestbuy pickup the refrigerator for myself.
No, I would not recommend this to a friend