Customer Ratings & Reviews
- Model:
- RT18M6215SG
- SKU:
- 5731903
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
Garbage.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst appliance I have ever owned. It broke in less that 2 years, Samsung had a 1 year manufacturer's warranty, and wouldn't honor their 10yr condenser committment stamped on the fridge, and told me it would be $200 minimum labor + parts to fix. I now have to buy a completely new refridgerator...And never buy a Samsung refridgerator again. (Regardless of how cool they look)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello bencl5, we are sorry to hear that your refrigerator is not working as designed. We stand behind our products and we would love to look into this further. Please contact our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143637103) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
small, and not well designed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a comfortable refrigerator. You must have a good back in order to live with this fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I’d appreciate your input on the refrigerator IsraelM. To improve our products, please contact us with the options below so that we may obtain further information from you about this model.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145438843) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
No longer working in less than 15 days.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Have had the refrigerator for 2.5 weeks and already dealing with the return process with Samsung. Smelled wires burning and had a temp of 120 degrees on outside of door! Thankful it was discovered before we left for a few days. Hoping replacement goes smoothly and quickly! Love the frig. Great storage, looks clean, just doesn’t work properly We bought 2 matching refrigerators so thankfully I still have the use of one. Just a huge inconvenience after waiting so long to get them installed. Will say Best Buy bent over backwards on storing them for us until our house was ready for install. Just disappointed one didn’t last longer without major issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Schmidtlo,
Thank you very much for your observation on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Keep shopping !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator worked for a about 6 months. We started having cooling problems . 4 service calls later it is still not working properly. They have replaced major parts and still not working. I am waiting on my 5th service call. I have thrown away over $ 150 plus in food. I dont recommend buying this !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OliiviasMom,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the link below to assist you on this matter.
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144938701) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to fit down narrow doorway to basement. Huge capacity versus other options in this dimension range. Happy with purchase!
I would recommend this to a friendBrand response from Samsung
Posted .Hey Mark! We're happy that you're happy! It's always great when you find the perfect fit. Thanks for the 5-stars! ^Mae
okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Designed to be an extra fridge for the garage unfortunately we bought it as our primary kitchen fridge. Freezer extra large which means the fridge does not have as much space as usual. Struggling to stay under 40 degrees on hot days. Hard to store tall items like bottles or milk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jenann,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator struggling to stay cold. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT18M6215WW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144691549
Thank you for choosing Samsung. Have a great day.
-Trisha-
Does not cool!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling after 18 months. Through geek squad, repair guy came out. Took one week. Stopped working again after 10 days. I have to wait another week for repair to come out again. Very disappointed in this product. Best buy or Samsung should replace!
No, I would not recommend this to a friendBad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 years no worth $ to repair it cost me like I have to buy new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeylaG, we understand your frustration about your fridge. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146702512) to help our team pull up your information.
Have a great day.
^Camille
This review sucks it’s too hard to submit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward structure with the first shelf in the refrigerator being so low Looks dirty bc finger prints don’t come off easily
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you are comfortable using your refrigerator, user762395. Let us help with what you are experiencing with your Samsung appliance.
I recommend checking the link below about adjusting the shelves and bins on your Samsung refrigerator.
https://www.youtube.com/watch?v=pN8js9mZrXI
You may also refer to pages 49-51 of the user manual for information about maintaining and cleaning your appliance.
https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145168292) to help our team pull up your information when you message us.
Thank you!
-Angelica
defective series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have just bought this refrigerator. The major problem, that the unit as it was set up is leaning back more than two inches. Repair called, and the friendly technician was unable to set it close to vertical. In the Madison West side store there is already a returned item of the same kind, and it has the same problem. Leaning back even at the lowest settings of the front legs. Mine will join that tomorrow. Stay away from it. Interestingly the steel finished floor model looks correct, vertical, so I assume a problem with the white batch in manufacturing. Minor point: the inside light are way to to the from, so it does not illuminate the back of the refrigerator. Also, the light has a significant delay turning on compared to the old GE fridge's mechanical switch. The installation crew broke one of the hole covers, but concealed it.
No, I would not recommend this to a friend