Customer Ratings & Reviews
- Model:
- HW-N400/ZA
- SKU:
- 6199819
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 2.0-Channel Soundbar with Digital Amplifier. They rave about the excellent sound quality and easy setup. Many appreciate its compact size and affordable price. Some even find the bass satisfactory without a subwoofer.However, a few customers have mentioned compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Ok at first..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, until it broke. For the price, I should of had zero problems with this sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cheese:
I am very sorry for the issues you have encountered with your Samsung N400 TV Mate Soundbar. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung soundbars with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Support HDMI ARC - Average sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected fine to my Vizio TV using HDMI ARC, which really helped with sound/video sync issues I encountered using Toslink (Optical) cable. Sound quality provided didn’t justify the price though. I returned it.
No, I would not recommend this to a friend- Cons mentioned:Compatibility issue
Okay I guess if you have the right TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought to help enhance a 15 to 20 year old Sanyo TV. Sadly, it would NOT work and thus, I had to take it back. I hope it works well for someone else ....
I would recommend this to a friend Sound is Not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds coming from this unit seem to be almost muffled at higher volume or sound out-of-pitch to my ears. Tried different cables and nothing seems to work. So now I have a glitchy Samsung soundbar and a TV I paid more for after setting up that's not returnable since out of the 'return window.' Used to sing praise for Samsungs and recommended them to everyone (and have 2 others in my condo) - now I feel like Samsung and Best Buy should be ashamed of their pricing and quality issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt:
I am sorry to hear that you are experiencing sound quality issues with your soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back your TV Mate HW-N400 soundbar with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
- Samsung Solutions
Decent but expected better
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really isn’t as great sounding as I expected from the brand ! I bought it a long with a Samsung Tv .. sound is great on the tv soundbar not impressive..
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with a cable to fit to our TV made two trips to get one to fit .It comes on in the middle of night by its self. Have to get up and turn it off .sound is not as it sounds at store
No, I would not recommend this to a friendBrand response from Samsung
Posted .TerribleTom:
Thank you for purchasing this Samsung N400 Soundbar. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t love bass like I do you should get it... for me i need one with the subwoofer separate otherwise i will not be satisfied... if its for watching sports only it will be a great speaker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cano:
Thank you for sharing your experience with the Samsung HW-N400 TV Mate Soundbar.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Not that great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is better when connected to Bluetooth optical connection is trash havent tried hdmi yet, vizio soundbar from costco is louder and has way more presets for sound
No, I would not recommend this to a friendgood soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this soundbar is great but for some reason samsung products including TV's have a fuzzy sound when at a certain level of volume. I'd still recommend, just not for the price.
I would recommend this to a friendBrand response from Samsung
Posted .desi:
I am very sorry for the sound issues you have encountered with your Samsung HW-N400 Soundbar. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Gound sound but inconsistent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puts out some good sound but volume between channels and different functions was inconsistent. Purchased a different soundbar and returned this one.
No, I would not recommend this to a friendIt's ok. EXPECTED more
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have it on it will automatically shut off the tv speakers. I really really wish I could use them symoteniously!!! Other than that so far so good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vero:
I’m sorry to see that you rated this product 3-stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
To optimize your product experience, we encourage you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
GOOD SPEAKER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good addition to a small screen TV, but if you have a large TV I would recommend going for a complete home theater system instead.
I would recommend this to a friend- Pros mentioned:Price
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung speaker is good audio system to have and it is not that pricey, but I would recommend as entry level
I would recommend this to a friendBrand response from Samsung
Posted .Luus:
Thank you for purchasing this Samsung HW-N400 TV Mate Soundbart. I am glad that you are happy with the experience.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Average soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this soundbar on sale, thank goodness...it's a mediocre soundbar. Not very crisp, quality sound. Disappointing for Samsung brand.
No, I would not recommend this to a friendNot bad but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup but overall the sound quality was so so. I would recommend going 3.1 as I believe that center speaker is worth the extra cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mmckee:
Thank you for purchasing this Samsung HW-N400 TV Mate Soundbar. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Your thoughts are very important to Samsung and will be shared with our internal teams.
- Samsung Solutions
I was expecting for more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting for a more powerful sound system, but it was the limitation of the model .
I would recommend this to a friendNot enough bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is very poor, the volume does get loud but sounds clangy with out the rumble of bass. I was told to also buy a subwoofer but would have definitely purchased a sound-bar that’s comes with a subwoofer. This speaker was $99 so it seemed like a bargain and turns out, you get what you pay for and you DON’T get what you don’t pay for. That’s it, level up and do not purchase this speaker
No, I would not recommend this to a friendSoundbar Setup
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Often turns itself off and I must reset. Otherwise, seems to work okay but not especially impressed with sound.
No, I would not recommend this to a friendDecent low end soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar for my kitchen and it does the trick. Sound quality is good for a low end sound bar. Has one hdmi plug in
I would recommend this to a friendBrand response from Samsung
Posted .Kurt0127:
Thank you for purchasing this Samsung HW-N400 Soundbar. Your feedback regarding the HDMI will be shared with our product team.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Should have spent more for a higher quality unit.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than the TV speakers but it's just OK. Should have spent more for a higher quality unit.
No, I would not recommend this to a friend