Customer Ratings & Reviews
- Model:
- HW-N400/ZA
- SKU:
- 6199819
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 2.0-Channel Soundbar with Digital Amplifier. They rave about the excellent sound quality and easy setup. Many appreciate its compact size and affordable price. Some even find the bass satisfactory without a subwoofer.However, a few customers have mentioned compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
Not very convenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't play real nice with my tv even though it's samsung. No passthrough option to continue using TV remote which is a big disappointment
No, I would not recommend this to a friendBrand response from Samsung
Posted .TSoward:
Thank you for sharing your experience with the Samsung HW-N400 TV Mate.
So that we can better assist you with interface concerns and audio adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We look forward to hearing from you.
- Samsung Solutions
Too small for a 65” tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go with a 65” tv but it was too small. The tv was much longer than the sound bar and it looked unbalanced. And it didn’t have a subwoofer. I returned it for a longer sound bar with a subwoofer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KathyS:
Thank you for your review on this Samsung TV Mate Soundbar.
I am sorry you were not satisfied with your experience. Your thoughts are very important to Samsung and will be shared with our internal teams.
If you ever need assistance with your new Soundbar, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Works fine, until it doesn’t anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased my soundbar in Feb 2019. A few days ago, all of a sudden the audio output on the soundbar stops. No rhyme or reason. Spent days troubleshooting with no resolve. After several confusing calls to Samsung. I was given a number and a ticket to call the out of warranty center. I was quoted a $80 OOW repair cost (upfront). Asked the rep if there was anything that could be done considering the unit is 18 months old; nothing. The price of the bar online is currently $99.99. Now I’m stuck with it.
No, I would not recommend this to a friendSoundbar Continues to Drop "Audio" Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to purchase two (2) different Samsung sound bars and neither works via "audio" setting consistently and literally stops sound all together. Very frustrating. Geek quad could not resolve my problems after three visits beyond the initial installation. Shouldn't my purchased maintenance cover the cost of these failed sound bars?
No, I would not recommend this to a friendProduct not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar did not sound great and was very difficult to set up . Was disappointed as we love Samsung products normally
No, I would not recommend this to a friendBrand response from Samsung
Posted .af15:
Thank you for purchasing this Samsung UHD Blu-ray Player. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Blu-ray & DVD Players Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Blu-ray-DVD-Players/bd-p/blueraydvdplayers
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer refused to honor his/her appointments Rude service employees Holyoke store does not answer their telephone
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Bought it less than 60 days ago and it crapped out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound while it lasted. 6/16/19 to 8/16/19 Less than 60 days! What a disappointment.
No, I would not recommend this to a friend sound was low
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i finally figured out how to connect it to my roku tv and the sound wasn't really any different
No, I would not recommend this to a friendBrand response from Samsung
Posted .augiept:
Thank you for purchasing this Samsung HW-N400 Soundbar.
I am sorry to hear that you were not completely satisfied with its sound performance. Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
samsung soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this sound bar. The sound bar has to be at level at level 37 just to hear the television at a normal hearing .
No, I would not recommend this to a friendBrand response from Samsung
Posted .wayne:
Thank you for sharing your experience with our HW-N400 'TV Mate' 2.0 Ch Soundbar. I am sorry to hear that you were not completely satisfied with its sound performance.
To better troubleshoot the low volume level issue, please reach out Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Samsung Soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and week sound performance. I have stopped using.
No, I would not recommend this to a friendDidn't work right had muff sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Learn a lesson from this purchase. I will never again buy a used soundbar again. This did not have sound voming from it until you hit 15 and then it was muffed until you hit 50.
No, I would not recommend this to a friendBrand response from Samsung
Posted .padog:
Thank you for purchasing this Samsung N400 TV Mate Soundbar. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Not really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound on tv was louder and better quality than sound bar. Not impressed. Returned item
No, I would not recommend this to a friendMakes TV sound better but not great for music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping it would sound better for music...I was disappointed that I can't connect a sub
No, I would not recommend this to a friendsoundbar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this soundbar it was not loud enough for the room i was using it in
No, I would not recommend this to a friendA disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this, but after following directions setting up could not get rid of a bothersome echo. Had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .K420:
Thank you for your review of this Samsung N400 TV Mate Soundbar. I am sorry to hear that you experienced unwanted echo.
The echo you are hearing is probably either of two things:
1. The Soundbar is set to Surround mode. To confirm, press the SURROUND button on the Soundbar remote to change the setting.
Or
2. The TV speakers are outputting sound at the same time as the Soundbar. To fix this, set the TV’s speakers volume to minimum (0) or MUTE.
I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud at all if you would spend the money for this then spend a few extra and upgrade
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meyer:
Thank you for purchasing this Samsung TV Mate N400 Soundbar. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
This was ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 Samsung sound bars, however this one was not as good as the first one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lisa:
Thank you for purchasing this Samsung N400 TV Mate Soundbar. I am very sorry that you are not completely happy with the unit you received.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound. Item shipped quickly. I don’t recommend
No, I would not recommend this to a friendNot the best sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv sounded louder and better. I returned sound bare asap.
No, I would not recommend this to a friendbad echo when listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure if this is a quality product, still troubleshooting
No, I would not recommend this to a friend