Customer Ratings & Reviews
- Model:
- HW-N400/ZA
- |
- SKU:
- 6199819
Customer reviews
Rating 4.6 out of 5 stars with 1104 reviews
(1,104 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 2.0-Channel Soundbar with Digital Amplifier. They rave about the excellent sound quality and easy setup. Many appreciate its compact size and affordable price. Some even find the bass satisfactory without a subwoofer.However, a few customers have mentioned compatibility issues with certain TVs.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Same as tv speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much different than in built TV speakers. Pass
No, I would not recommend this to a friendRated 2 out of 5 stars
Returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually think my tv speakers provide better sound.
No, I would not recommend this to a friendRated 2 out of 5 stars
sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very good at all I would not buy it if I was you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gene:
I'm sorry to hear that you are not completely satisfied with this Samsung HW-N400 TV Mate Soundbar.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Rated 1 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundsystem wasn’t working in store so that I could preview it before buying got it home sounds like what I didn’t won’t
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reese:
Thank you for purchasing this Samsung HW-N400 Soundbar. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Rated 1 out of 5 stars
Didn't like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My room is not large and even with that it still wasn't enough to make the audio loud enough to cover the room. You would have to raise the volume really loud to just hear it over my ac unit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Speaker was used just for tv in the room
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker blown and only had for two months and can not return due to it was Past return date so upset
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound kept cuttingvout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this item. The sound kept cutting in and out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bubblesan:
Thank you for your review of this Samsung TV Mate Soundbar. I am sorry to hear that the sound kept cutting out and had to return it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We hope to regain you as a customer in the near future.
- Samsung Solutions
- Pros mentioned:Compact size, Easy setup
Rated 5 out of 5 stars
Know What You Are Buying......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a compact solution for smaller rooms. Sound is very good - nice range, perfectly adequate bass, nice full sound. Biggest hassle is hanging the thing. I bought to complement a Sammy 50" QLED TV I recently purchased. Fair warning: the mounts are spaced too far apart to hang evenly from wall studs. You will need molly bolts or drywall anchors of some sort which Samsung does not supply. In fact, Samsung needs to get their bolt and anchor situation straightened out - the bolts required to hang my new TV on an existing mount were not included either and they differ from just about every other brand. Resulted in me running to Home Depot late in the evening. Other than that minor quibble the set-up of this soundbar was as easy as could be. I hooked up using the optical connection - TV immediately recognized. Mute the TV, play with the remote for about 10 seconds and you are ready to roll. This is NOT a full fledged surround sound solution. If you want that, then buy it. This is a solution for a smaller room or as a serious boost over the TV speakers. For that purpose it is perfect - and seamless integration with a Sammy TV and sit back and enjoy. Quality item.
I would recommend this to a friend Rated 1 out of 5 stars
Samsung sub par
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice soundbar for a very small room or an apartment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .mrkey143:
Thank you for purchasing this Samsung TV Mate Soundbar . I am glad that you are happy with the experience.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 1 out of 5 stars
Impossible to hook up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried and failed. I hired two college kids. They tried and failed. Why is it so hard to hook up a speaker?
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t even bother
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Didn’t work out of the box. My tv volume was louder.
No, I would not recommend this to a friendRated 1 out of 5 stars
Noisy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was not very great wound up giving it away
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to link with TV. Tried multiple times. Now it's just on display. :(
No, I would not recommend this to a friendRated 1 out of 5 stars
sound muffled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no connection came with it bad choice to purchased i felt misled
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Good Sound but Slight Delay with included cable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new Samsung 32" N5300 Series 1080 (2018) smart tv, and the sound was horrible (picture wonderful). I then purchased a couple of weeks later this recommended soundbar... hooked it up with the digital optical cable included. Set the delay on the soundbar to zero. Set the delay on my tv (expert settings) to zero. While only slight, there is still a perceptible delay between lips moving and the sound. The sound is excellent but... for the price... this should work PERFECTLY out of the box. I'm gonna try an HDMI cable instead of the included optical digital but.. COME ON, SAMSUNG. This should work perfectly out of the box for the price.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Soundbar For the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have read all the reviews and I must say, this is one awesome sound bar for a small to midsize room and you don't want the additions of a sub-woofer and rear speakers. I have a Bose system in my living room. I wanted something for my den that has a 42 inch Samsung tv. Perfect for the room. Perfect sound. If you want to set up a home theater, then go with a system that is made for it. If you want something simple that gives you great sound, then this is it.
I would recommend this to a friend Rated 5 out of 5 stars
Great little soundbar that sounds BIG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HW-400 is very easy to connect to and set up. It comes with an optical cable but you can also connect it to your TV's HDMI ARC port or an analog headphone jack if your TV has one. The auto-on and auto-off feature works perfectly and you can control the audio volume with your Samsung TV's remote, so once you use the soundbar's remote to set the bass and treble and other features you can stow it away. The most important thing of course is how HW-400 sounds. I would not say that this creates a theater-like rumble, but it produces very clean audio with just enough solid thump to satisfy most listeners. It is far superior to the TV's internal speakers, which seem to always sound like they are inside a barrel. This thing is not big but it sounds way bigger than I expected it to. No regrets with this purchase and I love how well it works.
I would recommend this to a friend- Pros mentioned:Price, Sound quality
Rated 5 out of 5 stars
Great so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great soundbar. It is on sale and is worth the little extra you pay over the cheap ones. Great sound and can hook up many ways.
I would recommend this to a friend - Pros mentioned:Compact size
Rated 3 out of 5 stars
Remote a little strange, poor sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It appears it just went into clearance mode after I made the purchase. Before I get going I returned the unit. The sound quality was terrible. Sound choices were, "Standard" and "Surround". I adjusted the treble to full and the bass all the way down and it still was fairly muffled and difficult to hear voices. It sounded like everyone was wearing a mask. The Samsung TV speakers worked better. My other Samsung soundbar has voice, sports, cinema, night, standard and surround. Voice and Sports do a great job in able to hear and understand speech. You change the TV sound to "other" speakers and the TV remove did control this soundbar volume. It's one reason why I made the initial purchase. The second was its size. Not too wide and it fit in the space I had for it. All other sound bars are in the 36" plus size. The table for it was only 36" wide under the wall mount TV. The remote has one button for treble, but to adjust the bass you use the volume button by pressing up or down to adjust. A little strange.
No, I would not recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Sounds great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For 99.95 on sale this sounds fantastic. East to setup and works with Fios remote and Samsung 50in 7 series 4K TV. ARC feature is a nice feature. One remote for all.
I would recommend this to a friend






