Customer Ratings & Reviews
- Model:
- HW-M450/ZA
- |
- SKU:
- 5754513
Customer reviews
Rating 4.5 out of 5 stars with 2642 reviews
(2,642 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 2.1-Channel Soundbar System for its impressive sound quality, easy setup, and affordable price. Many customers rave about the powerful bass and the convenience of connecting to Alexa or other Bluetooth devices. While some customers wish the volume was a bit louder, the overall positive feedback highlights the soundbar's value and performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
System only worked for one day.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality wasw great for the short period the system worked. Installed one day by Geek Squad and the next day nothing. Assisted by Geed Squad to try various ways to reboot and nothing. I returned the unit.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Carol,
Thank you for your feedback on the Samsung HW-M450 Sound bar System I am very sorry for the issues you have encountered, and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Rated 3 out of 5 stars
Sound is adequate for the price I paid.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth what I paid for it, but just adequate.
I would recommend this to a friendRated 3 out of 5 stars
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could have stronger out put. We have a very large room.
I would recommend this to a friendBrand response from MrSamsung
Posted .Dragon84
Thank you for purchasing this Samsung M450 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 3 out of 5 stars
Wanted it to be a little louder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but for the price I thought it would be louder
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dayle
Thank you for purchasing this Samsung M450 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality / the user experience.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 3 out of 5 stars
Returned soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned soundbar - too large for the console table
I would recommend this to a friendRated 3 out of 5 stars
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the one I wanted but it was sold out.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .OleFogy
Thank you for purchasing this Samsung M450 Soundbar system .
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 1 out of 5 stars
Cheap Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this sound bar a little over a month ago and am now experiencing problems with it, the actual bar periodically stops playing the sound so everything including treble is coming from the wireless sub-woofer and the light up display on the front of the bar is no longer functional, it used to show when you powered on as well as when you increase or decrease volume. Have attempted to trouble shoot the issue by unplugging the power and letting it sit for 15 minutes but light up display still is not working and the bar is still being spotty about when it transmits the audio signal it is receiving.
No, I would not recommend this to a friend- Pros mentioned:Bluetooth connectivity, Easy setup, Sound quality
Rated 5 out of 5 stars
Great soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I started with a polk soundbar but the remote sucked, felt cheap and the bar didn’t display volume level on the face or tv so I returned it. This bar was easy to setup, sounds great, displays the volume on the sound bar screen. Works well with the Bluetooth hooked to my phone playing music also. Would buy again.
I would recommend this to a friend Rated 2 out of 5 stars
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Automatically turns on and connects to direct tv remote which connects to both tv and sound bar. I then have to get tv remote and sound at remote even when not using the sound bar
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .KingG
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing control issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 2 out of 5 stars
Difficult to set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping fire sound bar to improve sound but did not receive from this sound bar. Difficult to set up. Couldn't get sub woofer to sync.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bobby
Thank you for your review of this Samsung HW-M450 Soundbar System.
I am sorry to hear that you are experiencing pairing issue.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 1 out of 5 stars
Should have bought another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loyal Samsung Customer. 3 Samsung TV's, 3 Samsung Cell Phones, and unfortunately 1 Samsung Sound Bar. In February Sound Bar has some OCR problem. Send back to the north pole workshop for Warranty work. 6 Months Later it starts acting up where it won't stay connected to the DNI source keeps going to BT. And now it won't power on at all. Sure still under warranty, but what a hassle to ship it back to the north pole workshop for another repair. So disappointed in this product. Would not recommend.
No, I would not recommend this to a friend- Pros mentioned:Bluetooth connectivity, Sound quality
Rated 5 out of 5 stars
Awesome sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Samsung HW-M450 sound bar system after returning an LG model I bought at a similar price. The difference in the sounds are night and day. The Samsung sounds FAR better and has a better range of sounds. There is also a function that allows for adjusting the bass and treble levels aside from the preset EQ settings. I was able to adjust the volume, bass, and treble to levels that make both music and tv programs sound crystal clear. The 7" sub really packs a kick and is a bargain at this price range where most manufacturers give you a bass box with a speaker that is not much bigger than a midrange. The system was a breeze to set up and paired easily with my Sony phone and all other Bluetooth devices. I am VERY impressed with this purchase and I would definitely recommend this product for anyone that wants a great sounding sound bar system that doesn't want to spend a ton of money on it. I plan to buy the additional surround speakers within a week and I look forward to enjoying all this little sound system has to offer. You should definitely purchase this item. There is no comparison when it comes to other sound bars in this price range.
I would recommend this to a friend Rated 2 out of 5 stars
Not much improvement over tv speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not keep the speakers. I liked the bass but the overall quality of sound was not much better than the tv speakers and not worth paying for extra speakers.
No, I would not recommend this to a friendRated 2 out of 5 stars
Unable to sync the sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to sync the sound with my new 65" TV bought at Best Buy. The picture and the sound are not in sync and the sound is ahead of the picture.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jackson,
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at  https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Rated 2 out of 5 stars
Not satisfying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough. Can talk on the phone at full volume. If u have a 3x3 room I would be good for that. Went back and got a "klipsch."
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Batwave,
Thank you for your review of this Samsung HW-M450 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback about eh volume level is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Price, Sound quality
Rated 5 out of 5 stars
Great Bang For Buck After Some Hiccups
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to admit I am pretty green when it comes to audio technology and installation, so I had to have a friend who is in the know and has put together a great customized surround sound at his house help me out. I did not want to have to purchase a system piece by piece and spend a bunch of money or time installing the system and running wires. I bought these speakers and the wireless rear speakers for a cheap solution to home theater needs. Setup is is pretty easy but has some important steps you can not overlook if you wish to get the most out of this sound system. I hooked the system up using the HDMI and then using the Digital Audio Output Cable. Using the HDMI (ARC) ports seemed like an easy solution however the audio would cut in and out. After trying to troubleshoot my TV Digital Audio settings and calling the manufacturer we could not find a solution. After hooking up the Soundbar through the Digital Audio Output Cable the soundbar was working just fine and pairing the rear speakers was extremely easy (Subwoofer will automatically connect). I was a bit disappointed with the sound at first but after doing some research I discovered I needed to not only adjust some of my TV Settings but also my DirectTv and XBOX settings. I made the adjustments and it doubled sounded quality. I tested out both this system and the comparable LG version and for $100 less I honestly think the Samsung model sounds better. Both the soundbar / Subwoofer kit with the Rear Speaker kit cost just above $300 and it easily sounds like a system that costs double or triple the price. For the reviewers who are having issues with balance or volume of sound, I recommend checking all settings for your devices before giving up on this setup. If you are a new buyer this system is a great value and its easy setup will make you feel like a pro. Before drilling and installing speakers on the wall place the speakers and test them out in that area first. Play around with placement, once you find the sweet spot then mount to the wall.
I would recommend this to a friend Rated 1 out of 5 stars
Disappointed in sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in sound quality. It sounded like I was listening to the TV in a tunnel. I had it hooked up to the optical cable. I tried all settings and although it did change the sound settings, it still sounded like I was listening to it in a tunnel. I returned the system as it was not worth the money that I paid for it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RetiredGuy,
Thank you for your review of this Samsung HW-M450 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound performance.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 2 out of 5 stars
Was unable to use with my existing television.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to use this model so had to exchange it. The sales clerks that waited on us were very helpful and professional.
I would recommend this to a friendBrand response from MrSamsung
Posted .Lilly,
Thank you for your review of this Samsung HW-M450 Soundbar System
I am sorry to hear that it did not work out for you.
If you ever need assistance for the new soundbar, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook messenger at: http://m.me/samsungsupport, or via Twitter at:  https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Rated 2 out of 5 stars
Looks nice but not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like how it looks but the sound can be better. Sub needs to put out more as well. Overall it’s ok only.
No, I would not recommend this to a friendRated 2 out of 5 stars
its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok system. The price was fairly cheap. Dont expect anything much better than the sound from the newer tv's.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System UHD Blu-ray Player.
I am sorry to hear that you were not completely satisfied with its sound quality.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador





