Customer Ratings & Reviews
- Model:
- HW-M450/ZA
- SKU:
- 5754513
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 2.1-Channel Soundbar System for its impressive sound quality, easy setup, and affordable price. Many customers rave about the powerful bass and the convenience of connecting to Alexa or other Bluetooth devices. While some customers wish the volume was a bit louder, the overall positive feedback highlights the soundbar's value and performance.
This summary was generated by AI based on customer reviews.
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not satisfied with the quality of the surround sound. Originally purchased one from Walmart but couldn’t get the rear speakers since Walmart was selling out dated products so took it back and went to Best Buy and the one I got was suppose to be better and it wasn’t
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .EB2018,
Thank you for purchasing this Samsung HW-M450 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound quality.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
We also have an optional rear speaker kit SWA-8500S that can be added to the system to create a fuller, surround sound environment.
Please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact.
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Won’t work with Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Wireless sound system at the same time as new tv from Best Buy. Salesman sold me a new Samsung TV and a new wireless sound system unit that don’t work together. Won’t buy anything there again ... stuck with a sound system
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Overall decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar online last week from Best Buy and picked it up in store the following evening. The sound bar and subwoofer both look good and appears to be of quality construction. I was able to connect the sound bar to my TCLP607 TV using the ARC connection (required me modifying a setting in the TCL configuration). The good: I am able to adjust the volume with the TV remote due to the ARC connection. The sound seems reasonably clear up through about halfway point; I've not tried any louder. It's better than the TV speakers, for certain. The bluetooth connection works well; I was able to play music from my phone without any issues. The eh/not as good: The subwoofer, even with the gain level turned up, is barely noticeable. Playing bass-heavy music from my phone, even with different eq settings 9on my phone), I can barely get a rounded out sound. There's still too much treble. I'm not a fan of the big display in the center of the sound bar that tells me what input or eq setting I've selected, but at least it's only lit temporarily. Overall I'd say the sound bar is good, the integration of the subwoofer is weak. If I had to do it again, I'd probably just save some money and go without the sub woofer.
I would recommend this to a friend Sound quality was horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was poor and the subwoofer didn’t function well even though it was paired. Samsung customer service did not help. She had no idea about the sound bar or it’s settings.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pete,
Thank you for purchasing this Samsung HW-M450 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance, and that our customer service were unable to help.
Please give us another opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to adjust sound and it dosent keep the adjustment equal on every channel Dosent provide any woofer support on a regular program
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Unclelouie,
Thank you for your review of this Samsung HW-M450 Soundbar System.
I am sorry to hear that you are experiencing inconsistent volume issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
does not work out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work out of the box. Samsung support di not help. best buy geek squad wanted $150 buy another sound system
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .traceyandtimramsey Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues. Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller. Please contact Samsung Customer Support for warranty service via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact You can also reach out to us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. -Samsung Ambassador
Unsure of speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the speakers. Our Tv is only 2-3 years old & there weren't enough ports to connect the speakers, our blue ray & the cable box to the tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jules,
Thank you for your review of this Samsung HW-M450 Soundbar System
I am sorry to hear that it did not work out for you.
Please know that our M450 soundbar system offers alternative connections such as wireless and bluetooth to compatible audio video devices.
Should you ever decide to give Samsung audio products another try, and would like to know more details, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Very Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with a Samsung TV and should have spent the extra money and got the Klipsh, next to no bass and it’s barely an upgrade over the TV speaker
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tuna76,
Thank you for purchasing this Samsung HW-M450 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
- Pros mentioned:Easy setup, Sound quality
Very Happy, Perfect for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added this sound bar to my new Sony 65 in TV. User Manuel could be much better. Sound is great in Clear Voice mode. Love the sound indicator number. Syncing my Sony remote to the sound bar was easy. Woofer is not overpowering to the overall sound. Overall the sound quality is just Perfect!
I would recommend this to a friend Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it. I used it for a week and the sound is off. The speaks sound blown and it turns on and off randomly. Don’t get it. Returning item.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .thetruthbb,
Thank you for your review of this Samsung HW-M450 Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Don’t purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality worse than bD. Subwoofer didn’t work. Samsung customer service wasn’t familiar with their own product. I returned it
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .pete513,
Thank you for your review of this Samsung HW-M450 Soundbar System
I am sorry to hear that it did not work out for you, and that our customer service was unable to help.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Never bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again a item i never bough on my rewards. Best buy is the “leader” in electionics but cant run a simple app effectively.
No, I would not recommend this to a friendPoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Bar does NOT live up to the Samsung brand. Sound quality is below par and Should be taken out of stock for sales.
No, I would not recommend this to a friendNeeds to be working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never got the sound system to work. I was looking forward to this sound system to add a good quality sound.
No, I would not recommend this to a friendpoor value for the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this with rear speakers and i am very disappointed with the level and control of the volume control
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .vokie,
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were not satisfied with your experience, and have issues with the volume level and control.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
sound not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am not recommended, subwofer is not working , sound quality is not good
No, I would not recommend this to a friend- Pros mentioned:Bass, Bluetooth connectivity, Price
Great Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is very nice and very loud. I was looking at other ones like JBL and they didn't sound as good as this one and this one was a lot cheaper than those other ones. Great sound and bass and good all around sound bar. Only bad part is that the sub makes stuff fall off of my shelves in my room when listening to music loud. I mainly use it for music (Bluetooth) but it's nice with xbox and movies. Bluetooth connects with your phone very fast and easy.
I would recommend this to a friend Entry level system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't good for our system as we have 22foot ceilings & didn't fill space with sound
No, I would not recommend this to a frienddon't know yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried for over a week , and still can't get any sound from the unit
No, I would not recommend this to a friendDid'nt like the bass effect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would be really great for bass effect.But it was'nt as expected
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Neeth,
Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-M450 has a dedicated Subwoofer level control on your remote
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador