Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
sound is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is definitely an improvement on the tv sound, but not a lot. I bought attaching back speakers as well, and again, negligible improvement. I was hoping for a quality surround sound effect, but not so for this price.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good sound for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only 3 star this because if you want to go wireless the blue tooth function does not connect to my sony tv. I will be selling this because I bought a different one for the reason. If you want to wireless don't buy this one.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing bluetooth connection issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has average sound quality. It's definitely better than my tv speaker so I'm satisfied with the purchase for the price. Bluetooth is range is terrible. It will glitch and cut out when I'm less than 10 ft. Away.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound can be spotty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if this is just my particular set that I purchased as open box or not, but I sometimes have trouble with the soundbar recognizing the signal and outputting sound.
No, I would not recommend this to a friendWoofer useless!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Woofer does not amplify sound at all, just makes minimal base sounds, I don't even turn it on so I determine it a waste of money in the total cost of the speaker. I would definitely made a different choice had I known.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with the subwoofer.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sounds OK, but a couple glitches.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar helps with speech clarity vs. TV speakers but mine changes inputs when I turn it on within 30 seconds requiring it to be changed to HDMI which is my chosen input. Seems to be decent sound for movies and music.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System / Radiant Speaker.
I am sorry to hear that you were having issues.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not the best soundbar out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth with this soundbar sucks like its predecessor model. The subwoofer big and produces good bass. I think that the older generation model might have somewhat better sound than this one.
No, I would not recommend this to a friendGood but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The improvement over the TV sound is apparent while viewing streamed movies. The sound improvement for viewing broadcast TV is minimal. The purchase is worth it at a sale price, but not at full retail price.
I would recommend this to a friendBrand response from MrSamsung
Posted .Reviewer:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good low end sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love home theater and audio, I got this as a wedding gift. The bar sounds okay, gets louder than the tv and a little bit more clear. The bass sucks. Overall, for the price, its not the worst I have heard
I would recommend this to a friendBrand response from MrSamsung
Posted .trevor192:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good sound but bluetooth is really bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the design and the price. Sound quality is acceptable with its price but the bluetooth keeps disconnecting unless you place your phone next to the sound bar. Terrible range. I returned mine.
No, I would not recommend this to a friendGood for its price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was just abOve my expectations in term of options and connectivity. But i was disappointad that the controller can't work when i move just a lil bit far from the living room. Same for the bluetooth.
I would recommend this to a friendWorked great for 5 moths
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today subwoofer quit working. Samsung support couldn't help me. Subwoofer links but no sound or vibration coming from it. Hope Samsung will replace it as I am waiting for them to call me back.
No, I would not recommend this to a friendNot what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking unit, easy to connect BUT, wireless sub-woofer is not so good. Weak bass response even during movies or music. Also, the wireless feature doesn't work all the time....have to turn unit off then back on...sometimes that won't work and I have to unplug the wireless woofer and plug back in. My daughter gave me a Bose Solo 5 sounbar for Christmas and I had heard that it wasn't very good in a large room, so I exchanged it for the Samsung base on the Samsung ratings. Did this on Jan 03, 2017 and now too late to return and exchange for something better.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues with the wireless connection.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Decent for tv and movies.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I purchased this is because the newer tv I bought has terrible sound by itself. One nice feature of this system is that it automatically turns on when you turn on your tv.
I would recommend this to a friendSounds great, but..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my samsung tv, the addition surround speakers aren't really effective. If your looking for fake surround I guess it's good. If you want real 5.1 from a sound bar look elsewhere.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Decent quality and easy setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that the sound quality goes in and out with different TV shows and commercials. The sound bar is not consistent throughout TV viewing. It does better with movies and video games.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sheri:
I am sorry to hear that you are experiencing some issues with volume variation between TV shows and commercials.
To minimize abrupt volume changes between channels, use the "Sound Effect" button on the remote control and select NIGHT MODE
You can find further details of this feature in your User Manual.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Sounds nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this sound bar for a great price. I'm used to having a bose system but I had to get something more affordable and the sound is nice. Not a Bose sound but it does have a nice sound.
I would recommend this to a friendBrand response from MrSamsung
Posted .Koko:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Better than tv speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like Samsung products. The sound bar is ok, sounds strange with some youtube channels, but the subwoofer barely puts out sound even at its highest level. Sounded better in the store. .
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .OVERWORKED:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding and cause of mediocre sound is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job intended but the sound is not extremely loud if you wanted it for music purposes as well. Overall it does the job that the speakers in the newer Samsung tv's will not do.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not as great/dynamic at my house as the bar sounded in the store; it just ok. Also, in order for the blue tooth to work, the device has to be right next to the sound bar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador