Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Not bad for the price but..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rear speakers are not wireless; sound quality fair; volume control is subpar; adjusting treble and midrange is subpar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a deeper base sound and more separation. The sound with my new Samsung model 8000 is almost as good
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not happy with its sound quality
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Bass is puny.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass isn't very bassy. Was hoping for more. Overall, the volume is good, just have problems with the bass from the woofer.
No, I would not recommend this to a friendToo long!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't actually comment on the sound quality because it was just too long for my bedroom dresser where my TV sits!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. / Radiant Speaker.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sorta Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but it likes to come and off on it's own and no one with Best Buy seems to know why or how to fix it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
it's ok for 1st sound bar., sub is weak sounding.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For price I expected better performance. Weak sub.
No, I would not recommend this to a friendSamsung soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess the soundbar remote has to be turned on with the remote everytime I turn on my tv. Most of the time I just hear the speakers from the tv. but when I read the Samsung reviews, They all indicated that a soundbar was needed to get good sound. Not true. I have excellent hearing and I am 70 years old. All of my previous tv's were Sony's. I Will be purchasing Sony products in the future.
No, I would not recommend this to a friendIt was a good gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to connect the optical cable and it still has to be cranked up pretty loud to hear on certain programs.
I would recommend this to a friendBrand response from MrSamsung
Posted .lcjunior:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality and had difficulties with the optical cord.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
Mediocre sound has also been caused by not correctly placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Sound bar sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the soundbar is on, it sounds like the person is talking in a large vacant hall. Not what I was hoping for.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Ok
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product when working properly. Bluetooth connection kept failing from time to time.
No, I would not recommend this to a friendSamsungs quality going down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's possible there is a bad batch of these soundbars :( Bluetooth connection range is only about 8 feet or so and then it starts cutting out. Wireless connection to my Samsung tv is also spotty and cuts out. Returned first soundbar with not much hassle but have the same exact issue with replacement. I was refunded fully afterward and had been waiting for a newer version to come out.
No, I would not recommend this to a friendBetter sound than TV only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had weak, thin sound and this definitely enhanced it. Added rear speaker option. Took awhile to get the settings adjusted to achieve reasonable sound quality and any sound at all from the rear speakers. Sony home theater unit with other TV is much better for not a whole lot more of an investment.
No, I would not recommend this to a friendNot enough hdmi ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get to test this item. Tried to set it up, but it did not have enough hdmi ports for all my devices
I would recommend this to a friendBrand response from MrSamsung
Posted .Tragalloway:
Thank you for your review of this Samsung Soundbar.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Subwoofer not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound isn't as good as another sound bar we have. You can't tell subwoofer is even on. Should have retuned it
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Eddon:
I am very sorry to hear that you are not happy with the subwoofer performance on this unit.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you with troubleshooting.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Returned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took this back because it would not sync with cable remote do had to use separate remote to change volume
No, I would not recommend this to a friendInstructions not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions don't do any good works sometimes. Need to have someone review that can write instructions
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pain:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
it is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.happy with the product -it has been 3 weeks and like the enhancement to watching movies and music
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Subwoofer inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from the main speaker is good, but the sub-woofer is barely audible - even at max setting.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Reviewer:
Thank you for purchasing the Samsung K450 Soundbar. I am sorry to hear that you are not getting full enjoyment from the sub-woofer..
Please give us the opportunity to assist you with troubleshooting by contacting us on our Samsung Support Facebook page: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Nice sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is good due to space i had to keep this one. Wish it was more powerful the sub isn't the best.
I would recommend this to a friendBrand response from MrSamsung
Posted .miccontrol:
Thank you for purchasing this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
good sound bar for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad it has only one optical audio input and one hdmi input.
I would recommend this to a friend