Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Average sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very loud, the bass is not that good, looks nice in your living room, has wall mount accessories
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Widanii:
Thank you for your review of this Samsung product. Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Decent sound. Terrible bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy with the bar until I connected my phone to bluetooth. The connection cuts in and out and I cannot listen to music and I tried multiple devices. Exchanged bar for a new one and still the same issue. This sound bar is therefore not even 3 stars. On Samsung's support forum many people are having this problem. I will be returning once again
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Drake:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good product for prize
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to enhance your Tv exprience its a great buy. But I would not suggest for sound lovers
I would recommend this to a friendDecent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad sound bar for everyday television. Would buy a bigger unit for entertainment room.
I would recommend this to a friendBrand response from MrSamsung
Posted .Norb:
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not what we expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't blow your sox off. It's just ok. Expected more from subwoofer. A tad disappointed
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Compatibility
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was not compatible with the brand new Samsung tv I bought last year. Technology is fast but Best Buy knows what Tv's I own. They should check compatibility via a little programming at the register. Big Data. I don't have time. Still love Best Buy though!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Please give us a chance to help you with the incompatibility issue by contacting Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth drops out a lot on my windows setup, gave it away
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok not to loud needs to be louder. The sound is ok but not much better than my tv
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Joemama:
Thank you for purchasing this Samsung Soundbar.
I'm sorry to see that you are not completely satisfied with sound output.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product for small rooms if you are not looking for high quality sound.
I would recommend this to a friendJust not for Me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound from My tv was not improved with the sound bar added to the system.
No, I would not recommend this to a friendAcceptable sound.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the purchase of this sound bar. It's not excellent but is good enough.
I would recommend this to a friendGet's the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Based on others on the market and only my 2nd one purchased, it get's the job done.
I would recommend this to a friendBrand response from MrSamsung
Posted .BB01:
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not a good fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not as good as it seemed in store demo. Subwoffer keeps going out.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Lestat21:
Thank you for your review of this Samsung product. I am sorry to hear that you are having issues with the subwoofer and less-than-expected sound quality.
A common misunderstanding and cause of mediocre sound is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
For additional assistance, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Still learning how to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to hook up even to a samsung tv. Still learning if it's worth it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. . I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with subwoofer everytime I shut the TV off I have to reset the subwoofer
I would recommend this to a friendBrand response from MrSamsung
Posted .jimbo:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
To better assist you with your issue, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but Bluetooth doesn't connect well had to use digital optical cable
I would recommend this to a friendBrand response from MrSamsung
Posted .Eccp:
GENERAL RESPONSE
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
OK Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job. I don't hear much bass. I do like that it is wireless though.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the bass experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
It ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the sound bar its loud it works well with my tv ease to use
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Boom boom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent speaker. Don't buy it if you want a great speaker because it is not lol
No, I would not recommend this to a friendnot bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works and sounds ok,with i would of spent the extra$ and got the 5.1 system
I would recommend this to a friend