Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Loudness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it, makes my TV feels loud if only I could hook up my phone with it.
I would recommend this to a friendnice looking sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking but sound quality no so happy . Bluetooth is easy to setup
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Awful Bluetooth / Low Power - Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not purchase this sound bar. I am a former BB Employee and Intel Rep. I know tech. The bluetooth connectivity on this soundbar is awful! And you do NOT want to work with Samsung's customer support team. The subwoofer (which is WEAK) connects via bluetooth. All I can think is they didn't put enough resources to power the sub and a streaming device. Just google the model number + bluetooth and "problems" is the next suggested word. On the Samsung Forum about this issue there are TWENTY FIVE pages of Samsung asking a hundred questions... no solutions. The first post was 06-20-2016 and the most recent 05-19-17. Nearly a year, and no solution. Do yourself a favor... stay far far away. Not sure how in the world Best Buy says 95% would recommend to a friend. That's some pretty bad friends I guess.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JHolden
Thank you for your feedback on this Samsung Sound bar System. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product and customer care team for future improvement.
-Samsung Ambassador
not bad, but can't beat surround
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping that it could sound like surround, but it doesn't really.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ping:
Thank you for your review of this Samsung soundbar.
The K450 features Surround Sound Expansion for a more realistic and immersive audio experience that feels like it’s coming right out of your TV.
You can further expand your surround system by adding the SWA-8000S Wireless Surround Kit.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent entry level sound bar system. Do not expect to be blown away!
I would recommend this to a friendBought for more sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is okay... sometimes it glitches and sometimes the voices echo
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bianca:
Thank you for sharing your experience with this Samsung Soundbar.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but hard to program to att U-verse remote too many remotes now
No, I would not recommend this to a friendGood for first sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bar and subwoofer the Bluetooth sub is nice and handy
I would recommend this to a friendOk sound system for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sound the same as in the store but not bad for the price
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Naco:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were only dissapointed that it wasn't completely wireless
I would recommend this to a friendOk for beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is really nice but not enough thump on the sub woofer
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Chazman:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Difficult to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We still are trying to get this to work. Instructions indicate a window in front of the unit that lets you know if it is paired but our model does not have this panel. The subwoofer continues to have a blinking blue light and it does not seem to be working at all. Frustrating.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Seaglass:
Thank you for purchasing the Samsung [model] Soundbar. I am sorry to hear that you had difficulties with the unit not working [or powering on].
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
cord had to be taped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cord with blu light had to be taped in , so it would stay,
No, I would not recommend this to a friendIt's a decent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amplifies sound better than just tv alone. Would recommend
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good hardware - Lousy software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung TV and Sound bar in order for the integration to work seamlessly. Apparently Samsung has to go to Apple school and figure out how products are supposed to integrate. I wanted ONE remote control, not two and I wanted detailed instructions to use one remote for everything. Bad news is the customer service rep gave me incorrect information and even with all the google searches in the world, the sound bar disconnects from the HDMI connection to the back of the TV and has to be started using the sound bar remote control. Honestly, it's just lousy software. If Samsung decided to put some effort into the firmware they could have made it so much simpler. I'm never buying Samsung again - They give you what you need, but not what you want.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of the Samsung HW-K450 2.1 Channel 300 Watt Wireless Audio Soundbar. I am sorry to hear that you had some control issues with this soundbar
Please know that the Samsung K450 would be able to be controlled with one remote if:
a) It is connected to the TV via HDMI ARC or
b) It is connected wirelessly to the TV via TV SoundConnect
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my soundbar its alot of fun too use it all the time
I would recommend this to a friendBass is weak.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is weak even when sub volume is turned all the way up.
No, I would not recommend this to a friendGreat speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Great sound and compact!!! Would recommend
I would recommend this to a friendNot so easy to hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I can not seem to hook sound bar up with stereo. I got frustrated and left disconnected. And will have to try again some other time. So I have no idea how it sounds. Sounded great and appeared simple in store. But that is not how it was when I got home with it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dawg:
Thank you for purchasing this soundbar system.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you with setup.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Decent, not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine in my living room. Better than tv speakers.
I would recommend this to a friendBrand response from MrSamsung
Posted .Scott2428
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador