Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Good system would rate higher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate higher but this does not intergreat with tv.
I would recommend this to a friendBrand response from MrSamsung
Posted .bigezy:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you could not get this connected with your particular TV.
To better assist you with step-by-step troubleshooting/instructions, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good, not bad, sound is not that good, but not bad
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sunees07:
GENERAL RESPONSE
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Multiple issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as an Open Box Demo unit. Upon setting up at home, unit was found to have been left in Shop/Demo mode, and unusable without returning it to store, where a Samsung Rep happened to be there and take it out of Demo mode. Returned home, where after about an hour the LED began to display "Check Rear Speakers", despite there being no rear speakers. Used Samsung online chat with Samsung Tech who walked me through three separate procedures in an attempt to clear the Check Rear Speakers message. After three different procedures and 40 minutes, the Samsung Tech stated that the unit would have to be sent in for servicing as there was an unresolvable issue with it. I will return the unit in the morning for a refund.
No, I would not recommend this to a friendrequires extra remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.requires separate remote and occupies space and wires.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Maha:
Thank you for your review of this Samsung Soundbar.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Was not happy with it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this soundbar, but then once I had it connected and it was working, I was not happy with it due to the echo and base it made while the tv was on. Even turned the bass all the way down, and it still was too much. Love my new tv without a soundbar though. :)
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .clearview:
Thank you for your review of this Samsung Soundbar.
Please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective and I had to call Samsung twice .
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung Sound bar System. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product and customer care team for future improvement.
-Samsung Ambassador
Open Box Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this "open box" unit (of which there were several) that was in "excellent" condition only to get it home (in the completely destroyed box it came in) to find there was no ac/dc adapter. (Did I mention a +30-minute in-store wait for an item that was 'ready for pickup"?) Spent hours on the phone being shuffled between one customer service division to another to get assistance. Final group said they had opened a ticket and would escalate matter and get back with me immediately via email. Zero follow through. What a nightmare. A unit without parts is not in "excellent" condition, Best Buy. Thanks for the absolutely terrible customer service on a nearly $1000 total purchase.
No, I would not recommend this to a friendokay sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the best sound bar ive heard. It sounded great in the store but sounds flat at home. It also has a mind of its own when it comes to pairing with my Samsung television. That is very frustrating. I probably would not buy this again.
I would recommend this to a friendBrand response from MrSamsung
Posted .BertS:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Small sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little disappointed in the sound. It does not fill the room, and I tried so many different things to make it sound better. I have a small living room but the sound seems very foward in one direction
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .sammysealhome:
Thank you for purchasing the Samsung K450 Soundbar. I am sorry to hear that you are not happy with sound quality.
For assistance with checking your setup and usage environment, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound levels were not nearly what I had hoped. My wife has a hard time hearing unless the voices are very clear. Ended up returning both the TV and sound bar for a different TV with better EQ controls.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
You get what you pay for!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a low end sound system. Just about worth the money you paid for. If you are a good sound system buff, spend some money and buy one of the better systems available out there.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Novice
Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Works ok but not "wireless"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works with my sound bar but there are several wires. The AC plus to the receiver and the two speakers are wired. Makes for a very cluttered look behind your seating position
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Was not a "Best Buy" at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by store TV Expert that this Samsung Unit would easily connect to the new Samsung TV I was also purchasing and work off the TV remote. That was not the case because the TV (unknown to me at the time) was a Black Friday special that had very limited features and was not compatible to the sound system. When I complained to the Store Asst. Manager about it, he said the problem was my fault because I should not have bought a Black Friday TV because they are "lousy units". Took the sound system back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not impressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded alright but not much better than my new Samsung tv to be honest. Returned it after I had a few instances where the Bluetooth cut out for a moment.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Godfather:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Waste of money and lack of assistance at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the $$$ I paid for it Had there been someone around to assist me, then, I wouldn't have purchased it and bought the more expensive model. It states it's a surround system but the rear speakers do not work. Don't purchase the geek squad warranty because they will charge you to come out and it's more than half that I paid for this system. So much for upgrading my system from hardware to wireless. Very disappointed in this product. I rate it a "zero"
No, I would not recommend this to a friendGot it open boxed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw the reviews on this soundbar and thought they were good. Then I saw they had one "open box in Excellent condition" for $128. And I thought wow I couldn't pass this up. So I go and pick it up and I'm missing all the cords for it. Someone went and found me a cord for it. Turns out it's only for the subwoofer and not for the soundbar. Really wish I was able to listen to the soundbar. Learned my lesson about buying things open boxed. Thanks bestbuy.
No, I would not recommend this to a friendGood price, not so good sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess you really do get what you pay for. The sound isn't very good but it works for a stop gap until remodel is done and I can get one installed.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After hours of trying to get the sound bar & subwoofer to work at same time - we gave up. Sound bar by itself sounded good. But we paid for both.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jenny:
I am so sorry to hear that you had difficulties with setup and could not get both the soundbar and subwoofer to work at the same time.
Should you decide to give this system another try, or if you ever need help with Samsung products, please contact Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
- Pros mentioned:Price, Sound quality
Good value and sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung soundbar to upgrade the sound from my Samsung 4k hdtv. I ran into several typical problems while setting it up. I had the bar facing the wrong way, so I thought it wouldn't turn on. Once I got the Samsung logo facing up, I could see the lite display and could proceed to sync the Subwoofer to the main unit. Then I thought the optical cable wouldn't connect to either the tv or sound bar. After calling 1-800-SAMSUNG, whose agent was very kind and helpful by the way, I found out that I had to take off the tiny clear plastic cap covering from each end of the optical cable connectors. This did the trick! And WOW, after I got it all set up right, I had beautiful rich sound coming from the tv (or sound bar and subwoofer) and was able to control the volume to go way up, past tolerable. What an improvement, since I could barely hear the tv without it. I bought an open box while the item was on sale for greater savings, so I'm very pleased about that. And I know there are a lot more expensive and fancier soundbars out there, but this one is beyond good. I would easily recommend it to anyone shopping for a sound bar.
I would recommend this to a friend Poor Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it back and purchased a sound bar made by Pioneer, Polk, or a real audio company. Stay away from the TV manufacturer's product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador