Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but very difficult to connect to TV. Phoned customer service but even they had difficult time talking me thru it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung Soundbar System. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product team.
-Samsung Ambassador
poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned item due to minimal sound quality when compared to actual Samsung TV speakers. Not enough advantage for the price.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .dizad:
Thank you for purchasing the Samsung K450 Soundbar. I am sorry to hear that you were not happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you decide to give this product another try, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG if you have questions or need assistance.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Mediocre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned a couple Samsung sound bars over the years. This one is the worst. The Bluetooth sound quality is awful.
No, I would not recommend this to a friendEasy to setup, hard to hear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the setup was very easy, I couldn't get much sound of it regardless of how much I messed with the settings.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly wish we could take it back. Much better ones available for the price. We should have done more research
No, I would not recommend this to a friendLess than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok, but not what it doesn't really deliver the full sound I was hoping for, but for the money its fine.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Sound quality
subwoofer blew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound bar, terrible sub. Blown after 2 years.
No, I would not recommend this to a friend The product was as I expected. There is nothing Mo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was as I expected. There is nothing More that I can say. Bluetooth reach is too low.
I would recommend this to a friendWorks great at first. Then a nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for the first year. After about 15 months of use, the hdmi arc stopped working/ no connection to tv. Tried power cycling and change hdmi cables. No help. Samsung customer service is HORRIBLE. I understand things go bad but Samsung should have better customer service. Seems like this is a common problem others are having as well.
No, I would not recommend this to a friendPoor Pairing with subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked fine for about 3 weeks. After that the subwoofer failed to stay paired with the main soundbar. Samsung paid for the shipping but I had to pay the $38 for packaging since I threw away the box. For this product I suggest spending the money for Best Buy's extended warranty. If not at least keep the box so you don't have to pay like I did.
No, I would not recommend this to a friendReturned
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to sound quality being horrible. Normally I love Samsung.
No, I would not recommend this to a friendChoose Another
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is basically tinny, or hollow. The soundbar turns off automatically, even while in use.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Victoria,
Thank you for purchasing this Samsung 2.1 Channel Soundbar System. I am sorry to hear that your system seems to be randomly turning itself off.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
If purchased brand-new from Best Buy, your Samsung Soundbar System is covered by a 1-year manufacturer's limited warranty.
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had a larger room and wanted to spend more I would have gotten a different sound system.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .jazy:
Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this because it would not sync with our TV. Had to use separate remote
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Remote didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not work out of the box - swapped batteries - still didn't work took it back.
No, I would not recommend this to a friendreally disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound is only barely better than the original TV sound was without this added sound bar
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Rastas:
Thank you for sharing your experience with this model.
I am sorry to hear that you are not happy with sound quality.
For assistance with checking your setup and usage environment, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Could Never Get it to Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get this soundbar to work, even with the help of Samsung Tech support. Their final suggestion was to replace the unit and doing that still didn't fix my issue. I eventually ended up replacing it with an LG unit which worked straight out of the box
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .GMan:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on. The unit will also not respond to the remote control.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not find sound enhanced very much over tv speakers. Expected more.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
no support from samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar was great for a few months - then the remote control stopped working - dealing with samsung's customer support has been a nightmare - it's been 2 months, 5 phone calls, the latest one telling me to wait another 3 weeks for the replacement i was told i would have over a month ago!
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio was not clear. It would make a crackling noise on the left side of the sound bar. Thought it was the specific movie or music I was putting. Returned the original soundbar and had the same issues with the new one on the same sidebar. I returned both. Still looking for a good sound bar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador