Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Did not perform
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not perform well. Problem with insertion of cable.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A common reason that the optical cable is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Bad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound delay have to keep shutting off and restart to get it to work.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mike:
I'm sorry to hear that you are experiencing sound delays with this system.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just not great. Just ok. For the money seems like better choices.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Will not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It constantly powers off even if we are still watching tv
No, I would not recommend this to a frienddid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought as a gift for my daughter in Alaska ( I am in Colorado). Unit would not power on. They called Samsung who, I believe is asking them to return to Samsung. Had I been there I would have returned the unit to Best Buy. Very disappointing experience - on Best Buy and Samsung!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .987654dave:
Thank you for purchasing this soundbar as a gift for your daughter. I am sorry to hear that she had difficulties with the unit not powering on.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on.
Should your daughter need further assistance, she can contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help her.
She can also contact Samsung via LiveChat or email. Please copy-paste this link into the browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really can't say too much about this particular sound bar. The sound bar itself sounded pretty good but as for the sub woofer I had to get right up against it and could barely hear any sound coming from it at all. I finally just took it back and returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
choppy audio - hard to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio was choppy and this was difficult to set up. So poor, that I ended up taking it back. It was not very compatible w/ a Samsung TV, which was very surprising
No, I would not recommend this to a friendpart missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a samsung soundbarat, opened box, at internet' best buy site last weekend, and I received this afteroon. there wrote at box, which is inspected Ok, however, remocon and power cable were missong. I will return this weekend.
No, I would not recommend this to a friendFull Surround Sound not achieved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in product. Expecting better quality. Numerous times I was bending over to listen to see if the Sub Woofer was even working. Maybe I was expecting too much, because I felt I wasn't receiving a full room surround sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Robert:
Thank you for purchasing this Samsung product. I am sorry to hear that you are not happy with performance.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Horrible sound, don't buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work properly. Sound would fluctuate between high and low without us doing anything. Checked to make sure everything was plugged in correctly and it was. We returned this and went and bought a Vizio Soundbar that we love.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Code:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Remote doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just tried remote number 3 and still does not work. I either ship back to Samsung or throw in the trash. I've already put too much time into this sound bar. It's going in the trash. Had it one month.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Terry
Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Always getting repaired
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made good on this product with warranty . It was at the geek squad twice they had to scrape it. It was defective not Best Buy fault
No, I would not recommend this to a friendNo sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it to the TV, according to directions. Power comes on, but no sound from the bar, or subwoofer. $200, wasted. Not a happy camper. Not sure what I can do, it was an open box item.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, it would not turn on. Took it back returned it for another and the Bluetooth did not work. I like Samsung products but I would not recommend this piece of junk to anyone.
No, I would not recommend this to a friendProduct did not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar did not work. I had to send it back after hours on the phone with Samsung support in the Philipines. They don't speak English and fight with you the entire time.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Lisa:
Thank you for your review of this Samsung product and the service.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from this soundbar is poor. The subwoofer doesn't even work and has never engaged since I bought it. I'm getting ready to return it and get the Bose sound bar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .oluwa
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Horrible sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well where do I begin. First off this sound system is terrible! The subwoofer quit working and it’s not even 2 years old. Don’t waste your time on this product
No, I would not recommend this to a friendSound Bar wouldn't stay on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar so that the TV would be loud enough for my parents who are hard of hearing and live in a nursing home. SOund bar would not stay on. Had to return it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .clevelandstater:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Unless you have the same TV - I don't recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent several hours trying to get this to work - returned it for a new one - still won't connect. Went with the Rocket fish wireless - works with any TV or Receiver!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Penny:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung Soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Intermittent outages, skips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it is good. However the audio often skips which s very distracting. However I have installed with my tv in the wall so it's a pain to return.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Robbie:
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with skipping sound.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador