Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Not sure; missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was purchased and brought home for set up. Upsetting to us, several parts were missing and we had to take it back. Decided to just return it.
I would recommend this to a friendBrand response from MrSamsung
Posted .Mackey:
Thank you for your review of this Samsung product.
I am sorry to hear that parts were missing in the box. If this were a brand-new product, this should not have happened.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe this product is so bad .I wish I would of read the reviews...Can't return it because it's over 15 days old..Wasted money. Doesn't work..
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pissed23:
Thank you for purchasing the Samsung K450 Soundbar. I am sorry to hear that you had difficulties with your unit.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on and working.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box since we thought it was a good deal. No remote, no connect, and the sub didn't work. Needless to say it got returned.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound is terrible, the volume is very low you can not even hear them. Don’t waste your money. Expected better than this from Samsung
No, I would not recommend this to a friendSoundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was good to watch movies, but with Bluetooth streaming, it was the worse. Music was not clear with a lot of static.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with bluetoooth connection.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Price, Sound quality
Owner NYC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Easy to use. Good value for your money. Recommend it.
I would recommend this to a friend my sound bar sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The woofer goes in and wild watching movie I gave a ready replaced it with another one and its doing the same thing
No, I would not recommend this to a friendPoor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work for me. It was poor quality. Called customer service and they were useless at Samsung ;(
No, I would not recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get 10 ft away from the speaker before the sound cuts in and out when I play music through bluetooth
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with Bluetooth connection.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Close to worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fine for a few weeks; then static; then silence. It doesn't work at all. Total waste of money. Very upset.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Gildy:
Thank you for purchasing the Samsung K450 Soundbar. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung K450 with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Great sound,terrible BT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has terrible Bluetooth play back. The songs get distorted and playback fast intermittently.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .VinN1e:
Thank you for purchasing the Samsung K450 Soundbar. I am sorry to hear that you are experiencing Bluetooth issues.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Won't connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get this to work. Bluetooth won't connect, the wire won't plug in, we've tried everything.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .KE12:
Thank you for purchasing this Samsung Soundbar System. I am sorry to hear that you are not able to connect this system using Bluetooth.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Juan's review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer is not a real subwoofer is not loud enough for the sound of the sound bar
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not that great speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as loud as I thought and for the price I think I would've got a better ones
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jewels
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Don’t buy this sound bar!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has a volume glitch that can’t be repaired.
No, I would not recommend this to a frienddidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was professionally installed but quit working 1 day after setting it up,
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .pearlyshirl:
Thank you for your review of this Samsung Soundbar. I am sorry to hear that the unit has stopped working.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Literally stopped working after second use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great first two times I used it. Didn't work after that!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jeswan2no
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
not very good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one reason for not liking it nobody show me how to used it
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing setup issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
The sound system did not work so I returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work so I had to return it for a refund
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
The optical chord does not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Optical chord does not work. Need a repalcement. Bad buy.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bob4:
Thank you for purchasing the Samsung HW-K450 Soundbar.
A common reason that the optical cord is not fitting properly or may seem to not be working is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
For further assistance, please contact us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/