Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
Not what I was expecting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently lost my Sony receiver and was looking for a replacement and wanted to try the sound bar. I listened to the unit at Best Buy and looked at various reviews and went with the Samsung. After install I was underwhelmed at what is sounded, I was expecting something much more robust. In fact the Viso tv speakers has a similar frequency response and had a higher DB output. Anyway, returned to Best Buy for refund. If you could get this for like $100 it might be worth it, but not $230. Will need to replace receiver to get sound back to parity, hello Amazon,
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Poor bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound from the soundbar is fine. However, bluetooth is very poor. Music chops when I connect it to my iPhone with a distance of 5 feet. Also, this soundbar has very significant lag when playing bluetooth, If you ever try to play YouTube/Netflix when connected to bluetooth, audio will lag significantly behind.(I don't have this bluetooth lag issue with a cheap Vizio soundbar). Overall, I would purchase this only if I am never planning on using bluetooth.
No, I would not recommend this to a friendDon't waste your money on this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung soundbar w/ wireless sub woofer model # hw k450 and it is not what they say it is. To me I wasted my money on buying this and I will never buy another Samsung product again. I was told where I bought it at that all I had to do is buy a HDMI cable and plug it in to one of my two remaining HDMI input jacks and then into the soundbar on the back. I have tried to get support to help me figure out what I need to do to even hear this and I have not been contacted by them every time I emailed the company. The subwoofer is the cheapest subwoofer I have ever seen. You can't even hear any bass hardly through it unless you turn the volume up loud. SAMs club has one just like it and the day I bought this at Best Buy I and my wife went to SAMs club and I was very pleased with the one they had there. I paid $15.95 for a good HDMI cable and cannot use it . I had to use the optical cable to my tv to the soundbar to even hear it. It will be boxed up today and sold at a yard sale because they say it's to late to return it. I have 4 HDMI input jacks in the rear panel of my tv and they said to just hook up the HDMI cable to the back of the soundbar and all will work great. WRONG. people please don't waste your money buying this model
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. I am sorry to hear that you are experiencing issues with the HDMI connection
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Missing Parts and Bad Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this item. Ordered an open box one. Remote and Wall Mount accessories were missing. Called Customer support. She replied that it is usual to have some accessories missing in open box items. And that I will have to buy them separately. What a bad service. In the web site Best Buy had clearly mentioned that the open box item is in excellent condition and "Product looks brand new and includes all original parts and accessories.". Extremely disappointing. Best buy just lost a customer.
No, I would not recommend this to a friendPoor Bluetooth Signal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very disappointed with the signal strength of the Bluetooth connection. As soon as I brought it home I connected it to my phone via Bluetooth and it was very skippy. I even tried connecting it to multiple other devices to see if it was just my phone, and each time it was just not good. I would expect better for $200...
No, I would not recommend this to a friendWouldn't power on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up not difficult. The time consuming part was getting it unboxed. Then, it just wouldn't power on, I made sure the batter was in correctly, I even changed out the battery. I unplugged and re-plugged, I switched power cords from subwoofer to sound bar as the subwoofer was receiving power just fine. I tried turning it on, manually, from the side of the soundbar instead of using the remote, no luck. Samsung Tech Support just wanted me to do all that same checking all over again. They determined the soundbar was the problem and told me they would set up a service call, but, I would have to take the unit in to the service provider. If I was going to have to lug it to a service provider, why wouldn't I just box it right back up and return it? I will be returning it. They, obviously, have very poor QC in their manufacturing plant.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .technohuh:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you had difficulties with the unit not powering on.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Bad Open Box?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an Open Box special and was not impressed. I returned the Sound Bar the next day. It sounded tinny and off center. I'm not sure if this was because it was an open box that was originally returned because it was faulty or if that is just how the product sounds.
No, I would not recommend this to a friendno support from samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar worked great for a few months, then the remote control stopped working - i replaced the battery, still no response. I contacted samsung and after walking me thru some possible fixes, they agreed to replace the remote control. that was about 4 months ago! i've contacted them 5 times now and each time is like starting over again, except that now the automated answering machine knows my name. The latest representative said it will take 3 weeks to process the order, sorry for the inconvenience, no there is no manager to talk to, this is what you get. total frustration!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by contacting us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Dead out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No idea on whether this soundbar is any good if you get a working one. Mine was dead out of the box, and it put me off to trying another. Returned it and bought a different brand.
No, I would not recommend this to a friendPoor sound and quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. It does NOT come with sheet-rock screws to mount to the wall. Despite what the Best Buy associate claimed. 2. Optic cable supplied by Samsung constantly falls out. 3. HDMI doesn't register my XBOX One S half the time. I have to unplug the unit and do a hard reboot. Off/On doesn't get it working. 4. $40 LG computer speakers are louder and supply more bass than this over priced wall decoration. I have never purchased a worse product from Samsung, but it will be the last piece of sound gear I ever purchase with a Samsung logo.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hendrix:
I am very sorry to hear that you are not getting the quality and performance this model should offer.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Taking it back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sub woofer does not always come on and the optic fiber wire will not stay connected to the sound bar, it just hangs in the hole and it you bump the sound bar it comes out.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Deeds:
Thank you for your review of this soundbar.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
To better assist you with your subwoofer concern, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Cons mentioned:Volume
weak bass, can hardly hear it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bass was so weak. Can hardly hear it unless I turned up volume to 20. My pc sound system is much better. I had to return it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .eddieH:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are experiencing issues with the bass not being loud enough.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
If overall sound volume is low or quality is muffled, please know that a common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Don't waste your time and money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 weeks ago. Installation was easy and the sound was great. Then I noticed that the unit was still on even though I was sure I'd turned it off. I sat and watched and sure enough the 'hello' message was coming on 2-3 minutes after I'd hit the off button. Did some research and this was a huge issue on a couple of their prior models. Then the subwoofer blue tooth stopped working. Samsung customer service is nonexistent. Returning this and getting another brand. Glad I didn't get the Samsung TV.
No, I would not recommend this to a friendGreat clarity NO bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on Thanksgiving 2016 it was a black friday special. It looks nice and is clear, but the subwoofer has no bass at all. I will be returning this ASAP
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Rshak:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwolfer is bad, it rattles when playing music and make the music quality sound cheap for something made by Samsung I thought it would be nice quality and for something over $200 I'm very very unhappy!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Nita,
Thank you for purchasing this Samsung Soundbar System. I am very sorry to hear that you are experiencing issues with the subwoofer rattling.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
If purchased brand-new from Best Buy, your Samsung soundbar system is covered by a one-year limited manufacturer's warranty.
No Power ... twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it .... no power at sound bar, returned/exchanged ... BBuy made that easy .... new one ... no power at sound bar ..... I'm out ... returning today for another product. Too bad, as I have had great luck with Samsung products ... both for home and office. The back and forth exchanges is a pain and I now have 5X as much time invested into this, supposedly simple project.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sport:
Thank you for purchasing this Samsung Soundbar and for your review. I am sorry to hear that you had difficulties with the unit not powering on.
One reason could be how the soundbar was placed on the table, entertainment unit, etc. A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up toward the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos)
It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, making it out of sight and thus leading some to think the unit isn't on.
Should you ever decide to give Samsung soundbars another try and need any assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
No control of volume, worked ok for first 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume goes to Max, Minimum, or mute on its own. This is a problem that has plagued Samsung sound bars and televisions for some time now. Very annoying. Customer service will not help out. Warranty is only 1 year. This was a waste of $300.00. I am now going to spend the extra money any purchase a Sonos sound bar. Regret not doing that earlier.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Doesn't live up to the hype.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because my Lg soundbar subwoofer was going out. The quality was no where near the Lg. The subwoofer was barely noticeable. The sound was clear coming out of the bar but but still not as clear as my old one. Returned this because it's not worth the money. Even at a Black Friday deal.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mandon:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good soundbar but bad bluetooth play
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but bad Bluetooth play. On Bluetooth play it randomly misses and sometimes skips part of the song. Happens when your phone is about 7 feet from speaker. Some one suggested to have sub woofer close by, not very sure if it improved.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Shan:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this speaker because it was on sale on 10/21/16. I literally used it 3 times and it clunked out on me. Very disappointed with this Samsung product. Purchase at your own risk.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .phil2010:
Thank you for purchasing this Samsung product. I am sorry to hear that you were experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.