Customer Ratings & Reviews
- Model:
- HW-K450/ZA
- SKU:
- 4924701
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System with Wireless Subwoofer as great. They appreciate the easy setup and operation, as well as the Bluetooth connectivity. The price is considered good for the value. However, some customers have concerns about the volume, as they find it difficult to hear unless the volume is turned up high. There are also some compatibility issues reported with Samsung TVs.
This summary was generated by AI based on customer reviews.
It was great when it worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar died after 10 months. I have two Samsung tvs and a bluray player and all work great. When I am buying something with the Samsung name on it I expect high quality that will get me many years of use. Very disappointed!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you intend on using this for any Bluetooth applications, you will be extremely disappointed! The range is approximately 10 feet. I've never been so disappointed in a Samsung product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Rick:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Broke after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar stopped working after 2 months. I am returning to Samsung but what a pain. I have speakers that have lasted 20 years and still sound great. Fortunately under warranty.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Do not buy open box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the open box product and it was terrible. The sound would go in and out. Had to take sound bar back to store the very next day!
No, I would not recommend this to a friend