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  • Front. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Angle. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Left. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Alt View 1. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Alt View 11. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Alt View 12. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Alt View 13. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • Alt View 14. Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel.
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • Samsung Over The Range PowerGrill - Product Overview video 2 minutes 20 seconds
  • Know Before You Buy: Over-the-Range Microwaves video 1 minutes 05 seconds

Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

Model:
ME21K7010DS
SKU:
5763437
Highly rated by customers for:
Your price for this item is $399.99
Clearance
The comparable value price is $449.99

Customer reviews

Rating 4.2 out of 5 stars with 593 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.8 out of 5 stars

  • Cook Settings

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the grilling feature, ease of use, and spacious design of this 2.1 Cu. Ft. Over-the-Range Microwave. Many appreciate the numerous features and quiet operation, while some experienced issues with the reliability and buttons. A few users found the door design problematic and noted the lack of a comprehensive instruction manual. Overall, the microwave receives positive feedback for its functionality and appearance, but some concerns regarding durability and user interface persist.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 593 reviews
  • Cons mentioned:
    Microwave

    Dont buy this one

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is terrible. We bought it in October and by January it was not working properly. I need to buy a new one now. It wont be Samsung!

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Look for a cheaper one or get it on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our microwave is nice and stylish but they charge extra for it because of the "Grilling" it can do. Well it doesnt really grill my food. I rather just cook it in the oven or on a actually grill. Its a basic microwave to me, it gets the job done but I wouldnt pay more than other regular microwaves out there.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new features seem awsome but I can't use it yet because we are remodeling

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    I would recommend this to a friend

  • Attractive Style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive style. Door is too long & hangs low at end. Unable to level.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Not so Da B es!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues and it took FOREVER and multiple time to get it right!

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    I would recommend this to a friend
  • Cons mentioned:
    Microwave

    not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave has a mind of its own as it beeps when nobody is near.Had service out within the first couple of weeks and it is still acting up. Didn't come with a manual making it difficult to use all of the features

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Had to have door replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door had to be replaced because of a manufacturing blemish on the inside coating... this happened to fix another unrelated issue... the door soft touch buttons did not work very well... had to press them repeatably for them to work, the new door is much better.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microwave

    Broken ...only last a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already broken. The microwave would stop running then start again then stop until it finally never start up again. It was a bad item.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are experiencing issues with your Samsung Microwave. A certified Samsung Samsung Technician can resolve this problem. Some parts are still under warranty. See link below:
      https://www.samsung.com/us/support/service/locations/
      Thank you for choosing Samsung. ^Brad Samsung

  • Very Disappointed in Samsung

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have other Samsung products (TVs, washer/dryer, etc.), have trusted the brand, and were looking forward to using our Samsung kitchen appliances for a long time. Now, very disappointed in Samsung. The microwave has stopped getting hot, not cooking at all, and this is after only 2 years of regular use. Our Samsung fridge is starting to have problems with the ice maker leaking. The dishwasher and stove is ok so far (don't jinx it!!). Ugh.. NOT the quality we expected from Samsung. NEVER buying another Samsung product again. Appliances should last more than 5 years at least!!!

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your feedback with us. This link will guide you to a service provider in your area that can assist you in getting these repairs done (http://bit.ly/2ksKPDF). ^Lo Samsung

  • Cons mentioned:
    Microwave

    Microwave

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse microwave we have ever had! So many things went wrong with it that we had to replace it with a different one.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • It works for what we need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The turntable is terrible. The glass plate that comes with it does not fit properly and there’s no way to get it to fit. There are no instructions with this and we had to google how to set the clock.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello 1024,
      Thank you for bringing this to our attention.
      I’m sorry to hear you’re not happy with our product the
      Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel
      We apologize for any inconvenience this may have caused you.
      The experience is not what we expect from our customers.
      To troubleshoot your concern here are some troubleshooting links that might help you.
      The turntable does not rotate and is making noise https://www.samsung.com/us/support/troubleshooting/TSG01001970/
      Product Manual
      https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf

      I hope your issue will be resolved.

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
      Reference number:1144383255

      Thank you for choosing Samsung.

      ^Ross Samsung

  • Awful experience- Samsung products&service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful experience- Samsung products&service Bugs came out when it was being installed and unit rusted, control panel and magnetron tube failed within warranty but they would not repair or replace- all new kitchen suite and laundry suite from Samsung- something wrong with every single product!!! Doesn’t deserve even one star. New unit and parts not available- ridiculous!!! Do not buy this!!! Doesn’t deserve 1 star but system won’t submit review without at least one.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Stay away from this one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived dented, which Best Buy suggested we accept since it likely wouldn't impact operation. Two months in, the vent fan broke, and sounds like it's grinding metal every time it's in use. Best Buy says they can't help because the microwave is more than 30 days old. Upon contacting Samsung, they said the device is out of warranty. So it looks like Best Buy sold me a used or incredibly old new appliance that is now unusable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Microwave. I would like to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142743452. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Just say NO!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one we got broke down within a few uses...the replacement unit broke down within a few months. Popcorn key-does not work. Potato key-does not work. The door swing is unnatural. Avoid Samsung appliances all together. I was disappointed because I really loved the look of this suite of appliances.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Cinken,
      I see that you are experiencing some issues with your Samsung Microwave control panel. I understand this can be frustrating with a new appliance and would like to make sure that you have the best experience. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/
      If this is not resolved, let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143321449. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Haunted by the number 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a known issue with this and other Samsung microwaves where it will randomly set itself up to cook for 7 seconds. It does it repeatedly. You can cancel it and it pops back up a while later. Samsung will send a new door to fix it, but it will happen again. No way to fix it. Returned. Will not purchase a Samsung again.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Your reference number is 1144719626.

      -Noraina Samsung

  • AVOID this microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AVOID this microwave, I usually don't write reviews but thought I would for this appliance. I expected quality when I chose Samsung, but I was certainly mistaken. This microwave died very soon after the 1 year warranty had elapsed, and I hade to replace it. Now I need to purchase another Kitchen appliance, guess which brand I will NOT buy?

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Terrible.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this microwave in April 2018 and in less than a year, the magnetron when out and the microwave would not heat. Called Samsung and they came out and fixed it. Four of five months later, the magnetron went out again. Now Samsung wants to charge for the repair. Cheap product, and cheap customer service. Just going to go with a different brand. Will never purchase anything Samsung again.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, staticbit. ^Lo Samsung

  • Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel this microwave does not heat as well as the Counter top microwave I previously owned. I like the style.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Microwave,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave, not heating. If the microwave isn't starting or heating, the most common reason is in Demo mode.

      I highly recommend clicking these links below for a basic troubleshooting guide:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      For future reference please click on the link below for other troubleshooting guides:
      https://www.samsung.com/us/support/search/?query=microwave+not+heating&referrerPageUrl=https://www.samsung.com/us/support/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME21K7010DG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144248572

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • I am very disappointed with this microwave.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave and I was very disappointed with it. The new microwave out of box was making a noise. This was the 2nd microwave. I was charged to install and it had to be taken down and then I ordered the same microwave and it didn't work. Back to the store with a microwave that doesn't work an expensive one at that. Maybe I should have bought the cheap one.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend

  • Toaster doesn't toast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big and spacious but takes longer to heat up liquid than my countertop one and the toaster doesn't toast.

    This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook

    No, I would not recommend this to a friend
Page 27, Showing 521-540 of 593 reviews
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