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Customer Ratings & Reviews

$379.99
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The comparable value is $459.99

Customer reviews

Rating 4.5 out of 5 stars with 566 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers admire the 2.1 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design, with many appreciating its spacious size and Wi-Fi connectivity. Some customers have noted that the microwave is susceptible to fingerprints and the door may require a bit more force to close. Additionally, a few customers have mentioned that the controls are different from what they are used to and the timer operation requires getting used to.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 566 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to the kitchen . I Love it ,is perfect ,recomended

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very unhappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very unhappy and disappointed with this microwave. It takes longer to heat and cook things in this new microwave than the 10 year old one it replaced. It does cook evenly, it just takes longer. I tried sensor cooking fresh vegetables once. It overcooked them to near mush. There are no 'express' buttons to instantly start it for 1 minute, 2 minutes, etc. When you are setting the timer the word 'start' flashes, as if it's directing you to press start to run the timer. Nope, you press 'OK' to run the timer. Also, if you already have the timer running you can't set or start the microwave to cook something. I am returning this and getting a different brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We know how important it is to have a reliable appliance at home. Let us help you with your microwave.

      Here is a link for troubleshooting steps for your microwave that has temperature issues; kindly click the embedded words.

      Samsung microwave is not heating or has stopped working
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147912784) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to install, works perfectly. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE HOW BIG THIS MICROWAVE IS!!!! The space is incredible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So sleek, love the look of this microwave and where the location of the handle is.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works well but shows fingerprints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave in terms of build quality and look. Great install service, very professional installers. I will buy my next appliance from Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy Sampson

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this to anyone who wants to purchase a microwave. The unit looked good when we got it but after a while the door hinge started to make noise and catch so I called the company and they sent a specialist out to look at it. When he took the top cover off the unit under the cover was damaged and that is why the door stared because it wore the hinges out and they would not cover to have it replaced. Bestbuy was good enough to switch it out because I had the extra warranty on it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CraigE,

      Sharing your honest review of your microwave experience is essential, and we are glad you had it changed. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Go for it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best microwave . Match perfectly with my Samsung range . Less noise

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good looking MW when its working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this microwave, but in two month the main controller have to be replaced on it thanks god for the warnty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great microwave so far and was very easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gooddddddddddddddddddddddddddddddddddddddddddd

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gooddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave not only looks good but runs good as well. Worth every penny

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, a little complicated but is fast and works well good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our new microwave is the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new microwave! Great design and a lot of different added functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great microwave. Looks great and simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase for a replacement of our broken microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW PURCHASE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy our new purchase! Easy to use and clean, inside and out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is easy to use. Beautiful esthetically and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built to last.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is a great Microwave. Our last one lasted over 10 years. We’re expecting the same from this one.

    I would recommend this to a friend