Customer Ratings & Reviews
- Model:
- ME21DG6300MTAA
- SKU:
- 6568542
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the ease of use, spacious size, and stylish design of this 2.1 Cu. Ft. Over-the-Range Microwave. Many appreciate the added convenience of Wi-Fi connectivity and sensor cooking, which ensures perfectly cooked meals. While some users noted that the fan could be quieter and the fingerprint resistance less effective, the overall performance and features are well-received. The microwave's sleek appearance and relatively easy installation are also frequently praised.
This summary was generated by AI based on customer reviews.
Missing parts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was missing parts Best Buy said the would send a technician to bring parts and install and the have not called to set up appointment. Very disappointed in service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Bad microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible microwave. Dark on the inside. Light is dim and you see nothing. Whoever designed this microwave is a total idiot
No, I would not recommend this to a friendBrand response from Samsung
Posted .BasemA, sharing your observation about the microwave matters. Let's get the help you need.
The microwave is dark inside, as this is necessary to keep the microwave energy inside the microwave. It is required for both the operation of the oven and for safety. If it were not there, the energy would not stay in the microwave oven and wouldn't cook your food.
Additionally, if your microwave light is dim, we recommend checking that nothing is blocking the light and that you haven't left the microwave door open for an extended period. For more details, please check the link in your user manual. Turn to page 37, "Troubleshooting (The interior light is dim or does not turn on), and page 33, "Replacing the oven light."
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214160226972/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148839074) to help our team pull up your information.
Have a great day.
^Camille
HORRIBLE PRODUCT!~!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this range and the matching microwave and less than a year later we have replaced the microwave once and now both the new microwave AND range have stopped working! DO NOT BUY THIS GARBAGE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KellyR,
We understand that owning a range and a microwave that stopped working can be frustrating. Let us help.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Below is a link with troubleshooting steps to try when the range does turn on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 35.
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148155853) to help our team pull up your information when you message us.
Thank you.
-Angelica
Avoid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted it to match the new stove. Got installed on 12/11/24. Died on 12/20/24. No service tech for over a week. Store cant help unless I use my protection plan. Then Id have to buy a new protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this microwave. We are here to help you.
We would like to speak to you directly to provide opti and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147993465), to help our team pull up your information.
Have a great day!
^Rodel
- Pros mentioned:Ease of use, Overall performance
nice microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking and easy to install, works as expected
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Awesome Microwave!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best niece peace I have ever purchased. Great quality and very sleek design. My wife is in love with this microwave.
I would recommend this to a friend - Pros mentioned:Size
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Looks huge but fits perfectly! I couldn’t have chosen better!
I would recommend this to a friend - Pros mentioned:Design
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks amazing always get compliments on it
I would recommend this to a friend Great microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super quiet microwave. Works as intended. LED light is nice and bright.
I would recommend this to a friend- Pros mentioned:Wi-fi connectivity
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. Wifi connectivity and excellent price
I would recommend this to a friend - Pros mentioned:Wi-fi connectivity
samsung microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great microwave and love the wifi connection......
I would recommend this to a friend - Pros mentioned:Ease of use
Lack quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re easy to use and great until they breakdown for no reason really quick. Then they suck fixing them so you end up buying a different one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kiwi, sharing your observation about the microwave matters. We want to speak to you directly and get more information about your microwave for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147655924) to help our team pull up your information.
Have a great day.
^Camille
Satisfaction all the way...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the item I purchased and the people that came out to put it in.
I would recommend this to a friend2nd Samsung Microwave failed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Model ME21M706BAS. Purchased through Home Depot 12/2/23 and delivered/installed 12/9/23. We called 11/22/24 to Samsung and did a phone and video to show the problems of the machine not working. It was less than 1 year, and was under full warranty. We were told we'd be contacted within 48 hours, ticket 4178851858. 11/26/24 I called and texted that we had no contact and were given the vendor's phone number for the repair. The vendor did not call and 11/27/24, I called and the repair was scheduled 12/3/24. The vendor claimed the microwave was repaired, but the microwave failed 12/4/24. We called the vendor and he was to come back out on 12/10 to fix the problem. He no-showed and no called 12/10. We called numerous times and he did not answer and did not return calls. We called Samsung again 12/12 and was issued ticket 5134878073 for an elevated assistance on the repair. The return phone message was lost due to "operator error" but I texted the number and got no response. I called again 12/16 as a follow up since I did not receive a call or text from the last contact. A ticket, 4179103570, was issued but the work order says the repair was out of warranty and they would be out 12/24/24. I called Samsung 12/16 and explained it was the same problem from 11/22 and was still under warranty. There was no update to the work order so I called Samsung 12/19 and was issued a new ticket, 5134907459 by manager Kaye, and she cancelled the work order. 12/21/24, the elevated group contacted me and told me a service provider will be with me in 1-2 business days. That would be 12/23 or 12/24. That means that the repair will not happen until after Christmas. That is the second holiday, I will not have a microwave. If the prior work order was not cancelled, I could have had the appliance for Christmas when the service provider would come out on 12/24/ 24. I cancelled other events to be available for the appointments and spent hours on the phone with the call center.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethS,
We understand how you feel regarding this microwave. We are here to assist you in every way possible.
To better assist you with this concern, please get in touch with the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG) and provide the ticket number for the appointment.
^Rodel
Samsung microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace the broken cafe microwave. But the instructions are lacking. No where is the information about how to set the clock. We just had the time changed. So old time is still on the screen.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out about the microwave manual and setting the clock. We would love to help.
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy.
However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Setting the clock is easy; here is a link to the user manual on how to set the clock. Please turn to page 14.
Manual
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147681660) to help our team pull up your information.
Have a great day.
^Camille
Best buy is the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent customer care, on time, friendly technicians.
I would recommend this to a friendDamaged product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product damaged. 3 month delay for a new one from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with delayed fulfillment, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo