Customer Ratings & Reviews
- Model:
- ME21DG6300SRAA
- SKU:
- 6568547
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 2.1 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design, with many appreciating its spacious size and Wi-Fi connectivity. Some customers have noted that the microwave is susceptible to fingerprints and the door may require a bit more force to close. Additionally, a few customers have mentioned that the controls are different from what they are used to and the timer operation requires getting used to.
This summary was generated by AI based on customer reviews.
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! It has plenty of space and heats quickly.
I would recommend this to a friendnice micro for the $
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price on this samsung micro, has wifi pretty cool
I would recommend this to a friendUpgraded my old microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In 30 sec the plate is really hot, i really recommend
I would recommend this to a friendREFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT & SERVICE, WILL BUY AGAIN & AGAIN !!!
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. No issues. Heats well. Love the popcorn button.
I would recommend this to a friendBest purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It works perfectly. Also matches with my brand new stove.
I would recommend this to a friendLuxury
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect look perfect cook. I'm very pleased with purchase
I would recommend this to a friendDid not last 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped heating within 5 months of purchase. Samsung had to come out and repair the entire mother board and the magnatron as well. It is working fine so far. We will see if it makes it through the rest of the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bee2009, we are glad to know your microwave is now fixed. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Priced right
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance has just the right features to do the job.
I would recommend this to a friendWould Not Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit stopped working within the first year. It was still under warranty so I contacted Samsung who sent out a technician. 12 days later I still have no microwave, can't contact the technician, and all Samsung will tell me is to wait another 5 days and then they'll evaluate my options. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robbo, we understand your frustration with your microwave. Allow us to help.
Here is a guide to help you with your microwave that stopped working.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance with your service technician visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151597079) to help our team pull up your information.
Have a great day.
^Camille
Mid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special for the price it was. Was better off getting a cheaper version
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the microwave, CedricW.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, great quality connectivity was a breeze
I would recommend this to a friendNo one went to set it up after it was delivered!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never know! I ended up losing my patience and returning it because after 3 failed attempts of rescheduling for them to set it up after it was already delivered for almost a month they couldn’t set it up because of an electrical issue then I call set up a new date wasted a day of work and no one showed up ! When I called theres was no appointment! Then got a new date and no one showed up , they just sent me a message that in 1-2 days I can reschedule! Yep another day wasted this was the most expensive microwave in history! Never buying anything from best buy ever again!!! Called complain a manager was supposed to call and nope ! No one called ! Im done with them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Died The Same Day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this installed literally today. Made a horrible buzzkng sound when running, plus the door is warped so it doesn't close all the way sometimes. Then, when we used it for just around 4 minutes, it completely died with a strong electrical burning smell. BB is replacing it, but I will exchange for a different model if the next one is the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your experience using the microwave.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Think twice about Open Box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me about two weeks to install this microwave because of some other work, and when I finally did all of the work of mounting it up and plugging it in it has an error with the door that will not start the microwave. Upon reaching out to Best buy I was told I have to go to Samsung to fix it, and of course I'm outside of my return window. I can't imagine this part was actually tested, because the error started about 10 secs after I plugged it in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GregW,
We know how disappointed you are with your microwave. Let us provide the details you need.
Below is a link with steps and details to help you understand the error code that appeared on your microwave.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
We'd be happy to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150662994) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Microwave Disappointment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Within just over 60 days after install, microwave stopped heating properly. Not what I expect from Samsung. Because we were a few days past the 60 day mark, now have to work directly with Samsung for warranty fix or replacement. Very disappointing considering how long we have been Best Buy customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment when the microwave stopped heating correctly. Let us help.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
If the microwave does not heat, you may also check the user manual (page 36) for other solutions.
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148107256) to help our team pull up your information when you message us.
Thank you.
-Angelica
Did not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave shuts down if on for longer than about 1.5 minutes. I believe it is overheating bc there is no fan sound and steam comes out when the door is open. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thomas,
We understand how important it is to have a functional microwave at home. Let us help.
Here is a link for troubleshooting steps for your microwave that shuts down on its own; kindly click the embedded words.
Samsung microwave does not turn on or turns off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149056552) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 13 months and then stopped heating food. Will cost more than the value of the microwave to have serviced…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike,
We know how convenient it is to have a working microwave in our home, and we are glad to help you.
We shared a link below with steps to help you with the microwave that is not heating.
Samsung microwave has stopped working or will not heat
https://www.samsung.com/us/support/troubleshoot/TSG10007304/
Should you proceed with the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151950808) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Exhaust Fans Unbearable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fans unbearably loud settings 4 hi and 1 lowest and they all sound the same, would recommend getting different model or brand entirely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark G,
That definitely sounds frustrating, especially when you're expecting a range of settings to offer more control over noise and comfort. We would like to provide details about the exhaust fan of this model.
The loudness of range hoods and over-the-range microwave fans is measured in sones. For context, 1 sone is about as quiet as a running refrigerator, 4 sones is similar to a normal conversation, and 8 sones is comparable to light traffic. Many Samsung range hoods and over-the-range microwave fans operate at levels over 10 sones, which can be noticeably louder than expected for kitchen ventilation.
Typically, the sound you hear should come more from the airflow than from the motor itself. However, this can vary based on factors like the type of ductwork, its length, and the number of bends or turns it has.
Leo
My contractor and i are Still Waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received it yet. Waiting for delivery, The other four kitchen appliances I purchased last month have been delivered, but no cooktop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel