Customer Ratings & Reviews
- Model:
- RT21M6215SG
- SKU:
- 5796733
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ample space and size of the 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone, frequently praising its ice maker and quiet operation. Many appreciate the fingerprint-resistant design and easy-to-use features, while some noted the interior lighting could be improved and that door reversal presented challenges for a few users. The FlexZone feature also received positive feedback.
This summary was generated by AI based on customer reviews.
Very Pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smooth front makes this a very pretty appliance. The light in the freezer is a special added touch. The light in the refrigerator part could be better placed.
I would recommend this to a friendStore system worked great, purchase took 10 minute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store purchase during Covid "shut down" was seamless. Delivery was prompt, deliver personnel were courteous. Refrigerator works fine.
I would recommend this to a friendNice Refrgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Keeps everything cold especially in the freezer. Best freezer I have had in years.
I would recommend this to a friendGreat place to buy a refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sales advice, prompt delivery, and great installation team. 5 stars!
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really appreciate Best Buy’s service & delivery. The fridge looks great & works perfectly.
I would recommend this to a friendRedrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. Very roomy. Delivery and set up as great.
I would recommend this to a friendExcellent quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never wrong when I make a Samsung purchase.and Best Buy are true professionals in product knowledge and service
I would recommend this to a friendGreat buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only is the black stainless steel finish beautiful and easy to clean, but the fixtures are sturdier than most units in this price range.
I would recommend this to a friendNice unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pretty, no excessive details. The ability to turn the whole unit into a fridge is cool. A little loud at times.
I would recommend this to a friendgreat fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge, best one I have ever had, wish there were more choices for shelf placement
I would recommend this to a friendMy Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator and the price is good it holds alot inside
I would recommend this to a friendNice No Frills Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge for the price. The reason for only 4 star rating is the shelf placements. No tall items can fit inside, only on the door.
I would recommend this to a friendVery pretty and practical
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great specs. Looks great. Very functional design. Large crispers are a plus.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is proud to be a beautiful and efficient addition to your home, Adrian. Thank you for the 5 Stars! ^Lo
Refrigerator exactly what we eeded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with Best Buy help with our purchase. Refrigerator is the perfect size and type we wanted. We are very partial to Samsung products.
I would recommend this to a friendIt does what it’s intended for.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only downfall is the quick wear of the rubber strips around doors
I would recommend this to a friendProduct needs repair already after a few weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going on my third repair visit. Makes huge buzzing noise due to ice buildup. Part is on order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We realize your experience has been less than ideal and we would like to have the opportunity to change that. If you are still having issues with your refrigerator, we would love to speak to you about this matter. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142527099.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
Large fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact of the light in the freezer and the shelves are so big. I had only a 18cu ft before and this is so nice
I would recommend this to a friendm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy door openings could be reversed. I did not consider this when purchased.
I would recommend this to a friendFailed on Day 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two days of normal operation (just long enough for us to fully stock it), the refrigerator stopped cooling. The freezer continues to work. First available service appointment is 8 days away... while food spoils. Very disappointing experience overall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi zarz,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the freezer not cooling. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT21M6215SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470199
Thank you for choosing Samsung. Have a great day.
-Trisha-
Awesome Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator just the right size for my kitchen
I would recommend this to a friend