Customer Ratings & Reviews
- Model:
- RT21M6215SG
- SKU:
- 5796733
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ample space and size of the 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone, frequently praising its ice maker and quiet operation. Many appreciate the fingerprint-resistant design and easy-to-use features, while some noted the interior lighting could be improved and that door reversal presented challenges for a few users. The FlexZone feature also received positive feedback.
This summary was generated by AI based on customer reviews.
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem is I wish the door shelves were adjustable.
I would recommend this to a friendgood looking fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks very good and hopefully it will perform well
I would recommend this to a friendnice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just what i wanted and was delievered on time in good condition
I would recommend this to a friendA beautiful appliance. Very functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this refrigerator to anyone. Love it.
I would recommend this to a friendIt's a refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a reasonably nice fridge for the cost. It will beep if you leave the door open, but thankfully it stops on it's own when you are loading in groceries. I'm happy with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there LadyVigo, I would like to congratulate you on your new purchase of a Samsung Refrigerator. We are glad to see that you are enjoying the machine and thank you for taking the time to post a review. We would like to welcome you to our Samsung family. ^Brad
Nice refrigerator but it has a ticking sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad is exchanging the refrigerator for a brand new unit. That is fine with us but it doesn't seem like the best way to do business. I believe a tech could fix this problem quickly.l
I would recommend this to a friendBad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After service is unbelievably bad. I visited 4 times to make correcton. But the correction has not been done.
No, I would not recommend this to a friendBrand new garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed on 5/30 and the ice maker doesn't work. Will need to return and get a different brand. Samsung can make electronics, but their appliances are trash. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wick! There are a lot of things that can cause the ice maker to stop producing ice. This link (https://bit.ly/2MzMRfD) can help you check if it is something simple like the ice maker was turned of or not. ^Jecca
Delivery team sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad delivery team they where rude and left some dents in my house
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144817707
^Camille
Displeased clent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was installed with making noises and was later diagnosed with compressor issues supposedly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lora, I see that you are having some problems with your Samsung Refrigerator making noise and understand how concerning this must be. I would like to make sure that you are getting the best performance from your machine. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425418. We welcome you to our Samsung family. ^Brad
HORRIBLE PRODUCT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BROKE DOWN IN LESS THAN 2 YEARS AND SAMSUNG WONT ANSWER THE PHONE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JMARTIN! I'd be happy to talk to you about the issues you're experiencing with the refrigerator to see what options we may have for you. You can reference ticket number , and contact us via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Terrible Service worst ever in my lifetime
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst service I have ever had with any purchase l think l’ve ever made in my lifetime. Horrible service so many mistakes and they horrible wait times to get anyone on the phone to help you . Mind you l had to call maybe 15 times within 3 weeks of a horrible process of trying to remedy the situation . Missed work for delivery that never workout sent wrong guy . I could go on and on.
No, I would not recommend this to a friendI don't know
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your delivery service is really bad .I most likely will not buy from you again .Also letting people know.
No, I would not recommend this to a friendExtremely noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is extremely noisy; loud knocking and gurgling. Difficult getting items out of slide pantry. Had 2 delivered and both damaged. Exchanged for an LG. Best Buy graciously let me keep this until new LG is delivered.
No, I would not recommend this to a friendOk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented. Could not enjoy. Seemed like an Ok fridge too.
No, I would not recommend this to a friendWould NOT recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator stopped working 1 week after I received it. First the freezer went, then the refrigerator part followed. Another refrigerator was not available for 3 weeks. I lost hundreds of dollars worth of food. I ended up returning the refrigerator and buying a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144656977.
-Noraina
Great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice model. Works ok only it has a weird sound like is making ice.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Abby20! This link (https://bit.ly/3om5Xry) has some great information about refrigerator noises. ^Jecca
Awful door opening!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the Geek Squad came out to my house to deliver my new refrigerator, I was so disappointed to learn that the doors were not reversible. I asked and asked again and called the store numerous times to find out the same thing. These doors are not reversible. Thanks. Wm. Jenkins
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Billyjenki! I'm sorry for any misunderstanding or confusion. Most of our refrigerator doors are not able to be reversed due to the ice maker and water dispensers. However, for this specific model, the doors actually can be reversed. You can even find complete step by step instructions on how to reverse the doors beginning on page 35 of the User Manual (https://bit.ly/2JFaggu). ^Jecca
Don’t waste your money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are ridiculous. Only two are really available, as the third only gives a few inches of room. The refrigerator just seems cheaply made. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with organization inside of your Samsung Refrigerator. I would love to help by offering some helpful information to ensure you get the most use of your space. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We are excited to be your choice for your newest addition to your kitchen and welcome you to our Samsung family. ^Brad
Best Buy Scammed us Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was never delivered. Manager was of no help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624095.
-Noraina