Customer Ratings & Reviews
- Model:
- RT21M6215SG
- SKU:
- 5796733
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ample space and size of the 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone, frequently praising its ice maker and quiet operation. Many appreciate the fingerprint-resistant design and easy-to-use features, while some noted the interior lighting could be improved and that door reversal presented challenges for a few users. The FlexZone feature also received positive feedback.
This summary was generated by AI based on customer reviews.
The clunker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator I would never buy again if there something stopping or freezer from shutting all the way you got a little crack open your freezer will be full of frost covering everything. and I get a clunk ever so offen when I open and close the refrigerator door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review.
We understand that you have a concern regarding the refrigerator having too much ice.
To help you with the ice build-up. Please check this link.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Frost forms in the freezer or refrigerator - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925633) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Very noise - poor light in fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has made so much noise the repair guy has been here twice. He was useless. Wants me to record sound with pictures of doors open and closed. By the time you do this the video is to large to send. During his second visit he took the back of the fridge, then the back of the inside of freezer, and continued to take the back of the inside of the fridge. He took pictures. Was in a very big hurry for me to empty everything out. Nothing has been done. He was a waste of time. The bangs, pops, crackling are as loud as ever. As soon as I am able to purchase a different fridge I will. My 20 year old whirlpool never made this much racket. I believe this is a cheep produce. And the light in the fridge does not light up the shelves so you can see anything that is not on the very front 2 inches. Don't waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jay1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator light does not light up the shelves and has bangs, pops, and crackling sounds. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT21M6215SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144426817
Thank you for choosing Samsung. Have a great day.
-Trisha-
Cooling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge but it has always struggled to keep a teperature in the fride below 40F degrees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you fix the temperature of the refrigerator.
Here are steps to help the fridge reach the right temperature. Please watch the full video and check the hyperlinks to extend our assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145969961 to help our team pull up your information.
Have a great day.
^Aloe
Friends and family don't shop Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review is not on the refrigerator my review is on the delivery drivers and your claims department. He said they will respond to me within 24 hours and that's been since July 7th and I haven't heard from him since. I reached out to them twice. Waiting for the claim adjuster it does not take this long. This whole process is unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289 is available 24 hours a day for feedback regarding the provided delivery information.
Have a great day.
^Charles
Failed after 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely lasted 3 years. Cost to repair failed compressors exceeded the cost of the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how disappointing to have a fridge that falls short of your expectations. We want to speak with you directly to offer support and discuss options to help you with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147777742, to help our team pull up your information when you message us.
Have a great day.
-John
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge and installers were awesome. Made the process awesome
I would recommend this to a friend- Cons mentioned:Lighting
Disappointed, alot of $$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are sooo close together, darker lighting inside. Tooo compact, I like freezer but that is about it. The exterior looks good, but the overall set up inside is horrible. No room, would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to like not just the exterior but also the interior of the refrigerator, Hope. Let us help you with maximizing your Samsung appliance.
I recommend checking the link below for tips for an organized Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145154502) to help our team pull up your information when you message us.
Thank you!
-Angelica
A newer fridge not working properly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We moved in and this fridge (from 2017, I assume) doesn't work properly. Milk has soured, mold has grown - and this summer when it was quite hot out, the fridge overheated. We have a new fridge coming soon, but I see they still are selling this one. I would recommend not getting it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your feedback. Having a refrigerator that does not cool is frustrating. Please know that we are here to help and this link below will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143828926
Thank you for choosing Samsung. ^Nic
Worst experiance ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Few month after I had refrigerator at home it stared making loud noises and producing strong smell of burning wires and plastic. Had to disconnect power, the fridge was gone. I had to get rid of all food that was in the refrigerator. Garbage appliance, would not recommend.
No, I would not recommend this to a friendToo noisy for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fact that you can make this freezer/fridge or all freezer drew me to it. As did the upper cheese drawer. But what I absolutely dislike is the loud noises that come from it. Sometimes it’s ice cubes falling down, or the waterline filling the ice cube maker, but other times it sounds like it’s hurtling metal parts across the room or it sounds like a mini explosion. My refrigerator shouldn’t scare my family or my guests, especially not startle them, which it does fail. I don’t recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142981342. We thank you for being a part of the Samsung family. ^Brad
Used to be a Samsung fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Fridge for Lake House, so not much use... Fridge stopped working one month after warranty. PAid $350 to be repaired. Next Freezer stopped and before repairmen could arrive...fridge quit again. Replaced compressor, worked for 3 months... before everything quit again. Repairman came to house a total of 6 times. I am in process of getting refund, but it has been a constant fight. I lost at least 800.00 to 1000.00 worth of food and Meds (Insulin) thru all this. Never , Never buy this product!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JaBeasey,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143257961. We thank you for being a part of the Samsung family. ^Brad