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Customer Ratings & Reviews

Your price for this item is $689.99
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The comparable value price is $2,299.99

Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 317 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Fridge with Touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent, exactly matching our espectation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More room than I expected. Holds all of my groceries easily. Fit into my tiny door too which is a plus. Food stays nice and cold and the ice dispenser is great. The user interface is very easy to use. I never thought I'd own a fridge with a computer on it...lol

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. Perfect size and love the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with our purchase!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! The added family hub feature is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cannot change or add languages

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't change or add the language Only Spanish and English. Kind of disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit for our house

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Easy to operate and connect to wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good amount of space

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and simple, good amount of space, easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok Fridge - Bestbuy messed up installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The capacity is smaller than some of the LG fridges of the same dimension Bestbuy messed up installation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Counter 22 cf side by side refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much storage, drawers are shallow. Computer screen useful but camera view of interior limited

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      Good to read your review. Organizing the fridge can be a challenge. Here are some ways how we can maximize the fridge. Please see these links for details.

      Tips for an organized Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00084845/

      How to properly stock your Samsung refrigerator and adjust the shelves and bins
      https://www.youtube.com/watch?v=pN8js9mZrXI

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145504118) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great Looking and Family Hub with Ring Pro Bundle.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially was skeptical about Samsung Refrigerator due to some reviews, but this was the only Counter Depth which is matching the space. After 1 month, quite impressed and looks great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Damage product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far product is Ok, but my delivery experience was terrible, product came damage and i had a hard time communicating with the warehouse and no compensation for my inconvenience and travel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MarisolS,

      Thank you very much for your observation of our refrigerator and retailer. Rest assured that we are working to improve our products and services with the help of your reviews.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this fridge for a year now and I absolutely love it. Never had a problem with it, thankfully. Everything is automated and thanks to the Samsung app I can control everything on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart fridge for a smart home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Perfect for a smart home. Great for a Samsung Household

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fridge for my son’s new home. He absolutely loves it. The features are amazing and I could not have gotten a better gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and installation.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigator that allows for phone connectivity. The screen makes adjusting fridge settings easy and user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator owner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator this refrigerator brings great joy to me. I love it. One of the best of Samsung has ever made.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 3 out of 5 stars

    Just ok.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shelves are not adjustable; there is no light in the door by the water rifle set send ice cube dispenser; not fond of the computer screen in door.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Refrigerator. I am sure that you will love this product and all the cool features that are now at your finger tips. Thank you for choosing Samsung and joining our growing family. ^Brad Samsung

  • Rated 5 out of 5 stars

    So Happy with this fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth fridge is perfect! Love the style and the family hub is bomb! I don't even care that I HAD to wait for over two months for delivery.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 1 out of 5 stars

    WORST FRIDGE EVER

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORST FRIDGE EVER!!.. MY ICE MAKER STOPPED working after 3 months, and I called them, and they want to charge an out-of-warranty payment. They even formulate their mouths to tell me I shouldn't open my freezer so much. That's why it doesn't make ice. I even asked them why does it still not make any ice when no one was in the fridge and everyone was asleep for more than 8 hours. He said it was because hot air was trapped in the fridge. THEY WON'T FIX THEIR FAULTY PRODUCT AND WILL FIND A WAY TO TAKE MORE MONEY FROM YOU. $2000 LATER AND I HAVE A FRIDGE IS NOT WORKING

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Works well with the space, helps with family efficiency and organization.

    I would recommend this to a friend